Stream 2 - Anywhere, Anytime, Anyplace Communiations with IBM and Shoretel

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Stream 2 - Anywhere, Anytime, Anyplace Communiations with IBM and Shoretel

  1. 1. Unified Communications Extend your business with Brilliantly Simple Communications! Gavin Milton-White Country Manager ANZ © 2010 ShoreTel, Inc. All rights reserved worldwide.
  2. 2. Communicate Anytime, Anywhere with Any Device Office On the road Home Hotel Mobility Video Web Conferencing Collaboration © © 2010 ShoreTel, Inc. All rights reserved worldwide. 2009 ShoreTel, Inc. All rights reserved worldwide.
  3. 3. What does Unified Communications mean for Business? Continuity of Communication & Customer Service… Ease of Use Non-Stop Productivity Real-Time Responsiveness Flexible Work Force © 2010 ShoreTel, Inc. All rights reserved worldwide.
  4. 4. The Problem Administration Customer Management Users © © 2010 ShoreTel, Inc. All rights reserved worldwide. 2010 ShoreTel, Inc. All rights reserved worldwide.
  5. 5. Management Easy TCO & ROI CSAT Staff Retention © © 2010 ShoreTel, Inc. All rights reserved worldwide. 2010 ShoreTel, Inc. All rights reserved worldwide.
  6. 6. System Administrator Easy to deploy Flexible Reliable Easy to Use Easy to Learn © © 2010 ShoreTel, Inc. All rights reserved worldwide. 2010 ShoreTel, Inc. All rights reserved worldwide.
  7. 7. The User Easy Flexible Blended © © 2010 ShoreTel, Inc. All rights reserved worldwide. 2010 ShoreTel, Inc. All rights reserved worldwide.
  8. 8. Brilliant Simplicity = Solution AntiSpam Remote AntiVirus Access Backup Unified IM Messaging Presence Mobility Collaboration IP Telephony Firewall VPN Audio File & Print Conference Server Web Mail Office Server Server Productivity Lotus Foundation Reach Lotus Foundation Start ShoreTel Add-on © 2010 ShoreTel, Inc. All rights reserved worldwide. 7 7
  9. 9. Day in the life of a UC worker! 7:00am – 8:30am: Home Office Key Business Benefits • Workplace functionality from home [Home] Supply Issue Phone Call • Uses work phone lines and user DID with US (Ph:+612 9959 8060) • Simplified Management • Remote or Home workers • ShoreTel VPN Handset or Office Anywhere • Login as your own office extension • Turn any phone number into your ShoreTel phone • Over Internet connection • Simplified Management • Single User Creation for the entire system in Foundation Management • End User touch-less configuration • Client comes all preconfigured with Plug in already installed © 2010 ShoreTel, Inc. All rights reserved worldwide.
  10. 10. 9:00am – 12:30pm: Sydney Office [Sydney Office] Preparation, Meeting, Key Business Benefits Presentation, Demonstration, … • Improved Efficiency • Non-stop Productivity • Real-Time Responsiveness • Customer Service • ShoreTel Office Handset • Retrieve Voicemails via Email • Desktop Applications • Notes & Sametime • Unified Messaging • Screen Pop caller details • Make and receive calls • Transfer, forward, hold • Conference calls • Speed dialing, call history • Presence, IM & Video © 2010 ShoreTel, Inc. All rights reserved worldwide.
  11. 11. 12:30pm – 1:30pm: Travel to Airport Key Business Benefits • One Number contact • Increase responsiveness, [Taxi] Travel to Airport • Reduce phone tag • Use your time efficiently • Single Number • Single History • Internal Directory Access • Reduce mobile phone charges and leverage PBX features & call cost economies • Single place to pick up all voice messages © 2010 ShoreTel, Inc. All rights reserved worldwide.
  12. 12. 7:00pm – 8:00pm (NZ): Hotel Room Key Business Benefits • One Number contact • Expensive QoS Networks no longer required [Hotel] Product Update, +61 9959 8088 • Reduce expensive International Passcode: 1234567 roaming or Hotel phone costs http://apacbridge.shoretel.com • Work how and from where you want • Sametime using “Office Anywhere” Mode • IP link for data and call control link • Uses PSTN for Voice traffic • Expensive QoS Networks not required • Full Feature transparency • Softphone • Conference Bridge • Web Collaboration • 204 parties • Desktop sharing © 2010 ShoreTel, Inc. All rights reserved worldwide.
  13. 13. ShoreTel and IBM: Brilliant Simplicity Easability Superior reliability and scalability Lowest TCO Raving fans © © 2010 ShoreTel, Inc. All rights reserved worldwide. 2010 ShoreTel, Inc. All rights reserved worldwide.
  14. 14. ShoreTel and IBM: Brilliant Simplicity www.shoretel.com © © 2010 ShoreTel, Inc. All rights reserved worldwide. 2010 ShoreTel, Inc. All rights reserved worldwide.
  15. 15. Unified Communications Extend your business with Brilliantly Simple Communications! Gavin Milton-White Country Manager ANZ © 2010 ShoreTel, Inc. All rights reserved worldwide.

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