customer engagement platform that turbocharges leading B2C brands’ customer service on social media and messaging apps

1. Human + AI cloud based engagement tool
to meet the challenge of Customer Social Messaging

2. Bertrand Stephann
CEO
ex CEO of Allociné
and Auféminin
Valérie Henderson
COO
former VP
Morgan Stanley
Charles Doxuan
CMO
ex Managing Partner
TribalDDB, Razorfish
Mathieu Lacage
CTO
ex INRIA engineer
PhD Computer Science
Guillaume Schwetterlé
Head of Sales
ex Sales Director
Netwave, NetAffiliation
FANTASTIC TEAM !

3. Millennials : 67 text messages each day with friends and family
5x more time on messaging than phone calls
TOMORROW’S CUSTOMERS

4. 15’38%
SOLVING A GROWING PROBLEM
2016: 38% of the tweets sent by
customers to brands were left
UNANSWERED
Facebook 2017:
“Very Responsive Brand” badge :
respond to 90% of msgs < 15’
+74%/quarter
MSGS GROWTH RATE ON FACEBOOK IN 2016

5. No message
or mention
unanswered
100%
Employees
Experts
Customer Care
Service
Community
Managers
Online
Sales Force
A A A
Alcméon Cloud Frontline Platform
Facebook, Twitter, Instagram, Messenger
WITH ALCMÉON AS A FRONTLINE SOLUTION

6. No message
or mention
unanswered
100%
Employees
Experts
Customer Care
Service
Community
Managers
Online
Sales Force
A A A
Alcméon Cloud Frontline Platform
Facebook, Twitter, Instagram, Messenger
2x
Massive
Productivity
Gain
30%
Higher
Customer
Satisfaction &
Commercial
Leads
OPPORTUNITIES & ROI

9. 2016
2015
R&D Product Launch
Acceleration
ALCMÉON’S TIMELINE

10. 2017
Quick
Replies
Plug your
Bots
1st Auto
Response
Lead
Generator

11. CONTACT US :
contact@alcmeon.com