4. History
History of TeleHealth
Parallels the history of communication and information technologies
Ancient – Greece and Rome ~500BC
Fires, smoke signals, light reflecting beacons, drums horns
Outbreak of plagues , births, deaths, etc.
Modern – Advent of telegraph and telephone
1924 a patient communicated with a doctor via television and a
microphone
1959 U of NE held first real time video telemedicine consultation
Ask a Nurse Triage via phone to limit ER visits
Radiology first medical specialty to fully embrace
Rural and highly specialized services – greatest need
Current – Internet based, technology driven
VSee & this conference
5. Defining Assertions
Tele Health is new,
growing, evolving
Tele Health is
disruptive to current
healthcare
Tele Health is here to
stay – better jump
onboard
Current emphasis is
on the ‘Tele’
Time / cost efficient
for provider and
patient
Legal environment
needs to catch up to
the technology
Reimbursement and
licensing issues to be
resolved
Patient relationship
more problematic
Lets not forget this is
practicing medicine
6. Technology
Assertions
Technology is the means / backbone
Expanding enabled devices – pulse, EKG, etc
Anywhere Anytime
Easy to use
To record or not
Limited physical exam
Limited ancillary testing
Limited patient - provider relationship
Med Mal considerations
7. Technology Example
Avoid the EMR debacle
Government mandated
Time consuming
Complex
Expensive
Universally hated
9. Healthcare Assertions
Physician patient relationship - must exist
Physician educated, qualified, experienced – assumed or checked (google)
Hospital reputation = physician reputation
SAFE quality care at community standard – Medical Board / Licensing
Quality Assurance - CMS guidelines for instance
(Centers for Medicare and Medicaid Services)
Outcome surveillance (Risk Management) - imbedded
Patient satisfaction & customer service – Net Promoter Score
10. Provider
Assertions
Additional / better income, no insurance hassles
Flexible hours, no office
Efficient use of time - multitasking
Larger sphere of influence – ego reach
Enough time and info to diagnose and treat
No hands on, ancillary testing more poblematic
Licensing / med mal issues
Patient-Provider relationship (prevents lawsuits)
11. Patient
Assertions
Convenient – smartphone
Efficient – no driving, parking, etc.
Cost effective – usually know up front
Concierge Medicine?
Insurance
Shared medical records
Provider confidence / trust
When to use vs. wasted cost – limited usefulness
14. APPC Provider Score Card
360˚ holistic approach Four key performance areas
Surgical Skill
Interpersonal Relationships
Citizenship
Core Values
15. Score Card
Surgical Skill
Heaviest weight
Detailed data collection
Peer and leadership case reviews
Sub-metrics
• Proficiency (positive outcomes)
• Complications
• Legal risk profile (escalations)
16. Score Card
Interpersonal
Relationships
Weighted second
Staff, leadership, peer and patient interactions
Subjective surveys, feedback, online information
Sub-metrics
• Patient stewardship and interactions
• Mangement and leadership interactions
• Peer interactions
• Chief Medical Officer interactions
17. Score Card
Citizenship
Equal weight with Core Values
Conformity to policy, procedures and general medical
practice
Sub-metrics
• Charting accuracy and timeliness
• Peer review duties
• Scheduling flexibility
• Timeliness – arrivals and late starts
18. Score Card
Core Values
Sub-metrics
Dedication to the
organization
Seniority - #
cases / time
employed
New service line
adoption
Meeting
additional
expectations
Adherence to “culture” Jack
Welch of GE
19. Score Card - Summary
Surgical Skill Interpersonal Citizenship Core Values
Rapid assessment of all metrics to enable stack rankings: red – yellow - green
Under Pay for Performance models can deduct pay for deficiencies
20. Tele Health Summary
HERE TO STAY DISRUPTIVE, EVOLVING
& IMPROVING
BENEFICIAL ON MANY
FRONTS
SOME PROBLEMS LEFT
TO SOLVE
DONT FORGET THIS IS
REAL MEDICINE