Embracing Digital Transformation through AI-powered Automation and Process Optimization
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Embracing Digital Transformation through AI-powered Solutions for Automation and Process Optimization, by George Aspiotis
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Embracing Digital Transformation through AI-powered Automation and Process Optimization
- 1. Embracing Digital Transformation through AI-powered Solutions for Automation and Process Optimization George Aspiotis Sr. Partner Development Manager 28/11/2023
- 2. The world is Industries are transforming rapidly The drivers for economic growth are evolving The world is more connected than ever
- 3. AI sets the stage for
- 4. • Speaks natural language • Synthesizes large amount of data • Creates original content • Iterates ideas with human in the loop DALL-E: Monet style painting of robot playing chess with human ChatGPT
- 5. Era of the AI Copilot From Tools Data input Follows commands Uses specialized language
- 6. Streamlined, intuitive low-code development for everyone AI in Power Platform
- 7. Power Apps express design – image to app Upload an image and map its elements to Power Apps components Manages most common controls like inputs, buttons, check box, drop downs, text inputs, etc. Provides optional data set up steps for you to extract fields from the image and create a Dataverse table right away A working app based off of the image content is generated automatically
- 8. Introducing natural language development with copilot Build new apps just by describing in natural language what you need Multi-turn, multi-step conversation through the process of creating data and customizing UX Makers can build a complete app over Dataverse by starting with natural language No friction to use
- 9. Copilot control adds a personal copilot to any app Add a copilot experience to any custom Power App Empower users to generate intelligent insights and analytics Write queries and refine analysis with the help of a next-generation AI assistant
- 10. Copilot in action Bring ideas to life with AI powered automation development Now you can describe what you want to automate in a sentence, and an AI- based copilot will build your flow in seconds This new way to create flows runs on OpenAI Codex, an AI model descendant of GPT-4 that can translate natural language to code, in this case, Power Automate cloud flows Automatically generate an expression formula by providing Copilot examples of your desired output
- 12. Rabobank used Power Platform with Dynamics 365 to automate 60,000-80,000 customer calls every month – up to 50% of total call volume
- 13. “Analysis that used to take three weeks can now be done in three minutes. Better yet, we have achieved a placement accuracy of 99.1%, which is far higher than what we could manage previously.” Alex Meijvis Product Owner for Transition at Rabobank
- 15. Transform your operations without replacing SAP Power Apps Power Automate
- 16. “Microsoft Power Platform has allowed us to break free of the challenges we had with custom code and innovate quickly on top of our legacy systems.” Bob Means: Director of Business Solutions Coca-Cola Bottling Company United 50,000+ Orders processed Average reduced processing time of Half-day to seconds
- 17. Meaningful enablement and robust governance Insurance Of apps and flows created within first year 100s Month to define new process and launch solution 1 Read full story here Zurich Insurance Group (Zurich) is an insurance company based in Zurich, Switzerland. To accelerate digital transformation, drive innovation, and streamline operations across the global enterprise, citizen and pro developers at Zurich have turned to Microsoft Power Platform for business app development, process automation, and more. Valentin Mazhar Solution Architect, Zurich Insurance Group Challenge Solution The inability to review all digital solutions created by employees causes gaps in security and governance Establish a Center of Excellence around Power Platform to regulate use of data, connectors, and environments to ensure compliance “The CoE Starter Kit provided a lot of value and gave us visibility over the usage of the platform in our tenant. The insights we got from the beginning have been really useful for everything we did afterward.” with Power Apps
- 18. Reimagine customer experience Retail View of sales 360° Minutes training to learn new solution <30 Read full story here IKEA Sweden partnered with Capgemini, a Microsoft Gold Partner to build a Power Platform solution for its sales staff to improve the kitchen buying experience for individual customers (B2C) and businesses (B2B). The project contributes to realizing the vision of having a holistic view of the customer over the lifetime of their relationship with IKEA. Michel Tabakovic IKEA Country Sales Manager Challenge Solution Project management processes are lack-luster and lack structure causing frustration with customers Build a tool that allows tracking and visibility through the project and sets roots for future projects “Microsoft Dynamics 365 and Power Platform ensures that our customers feel seen. It makes it smoother for our co-workers to take the customer through the kitchen buying process. It has been an enabler to build long term business relationships based on quality and trust.” with Power Apps
- 19. Power Platform unlocks value across your business Enhance Employee Experiences Empower Departments Extend LOB Systems Application Modernization
- 21. Build and update solutions at scale Develop solutions at scale. Free up limited pro dev resources and enable them to work faster on mission critical solutions. Build solutions where you work. Adapt and save money with scalable solutions that solve your greatest business challenges. Create secure external websites. Refresh your existing websites or quickly launch new ones at scale using built-in, easy to use components. 87% of CIOs and IT pros say low-code is very useful in helping their organizations modernize legacy applications.1 Sources: Low-code signals 2023 - Microsoft Power Platform Blog
- 22. Pixel perfect visual app designer enables you to build and deploy professional looking apps faster Applications that work across many form factors: Deploy once, use everywhere Integration with Azure, Visual Studio, and GitHub enables everyone to build with the tools they use most AI assisted experiences with natural language to formula generation and apps from images
- 23. 7% increased reimbursement for damage 20+ apps created 273% increase in Power Apps users over 2 years With a thriving rental business across several stores, Western States Caterpillar Equipment Company looked at how Microsoft Power Platform can improve several core business processes and accelerate the service provided to their customers. With low-code solutions available, they learned how to digitize, modernize, and transform two business processes fundamental to their growth. Sources: Case Study: Western States Caterpillar – fusion teams use Microsoft Power Platform to build mobile apps for field staff
- 25. Improve and extend your core systems Improve processes and user experience across your company’s core systems like SAP, Oracle, and Salesforce. Extend your core systems with apps, flows, external websites, chatbots and dashboards to fill gaps and deliver flexibility. Get more out of your existing investments with a modern solution that keeps the user experience seamless and extends the life of your core systems. Sources: Low-code signals 2023 - Microsoft Power Platform Blog 89% of CIOs and IT pros surveyed say low-code is effective in increasing efficiency.1
- 26. Power Virtual Agents Power BI SAP Salesforce Workday Oracle Dynamics 365 Data Connectors Dataverse AI Builder Power Fx Agility for core business systems Power Platform Core Systems Build, Connect, and Extend Power Apps Power Automate Power Virtual Agents Power Pages Power BI SAP Salesforce Workday Oracle Dynamics 365 Data Connectors Dataverse AI Builder Power Fx
- 27. 30% cost reduction 95% decrease in lead time 100% elimination of email and spreadsheets The EY organization works with more than 200,000 clients in 150 countries. The company used Microsoft Power Platform to automate the high- frequency, semi-manual General Ledger posting process used internally by the EY Global Finance team that integrates with its SAP ERP system. The solution is currently being deployed globally Sources: Case Study: EY helps enable entry at source for a global finance process with Power Platform, reducing lead times by 95 percent
- 29. Boost employee engagement & productivity Connect your internal and external data sources and give employees information they need to decide & act fast. Improve communication, focus, and collaboration with apps, workflows, and bots available in the flow of work through Teams and M365. Simplify work with applications and automations that streamline activities and experiences both in the office and on the front line. Sources: Low-Code Trend Report 2022 - Microsoft Power Platform Blog The use of no-code or low-code platforms or apps is shown to have led to an 83% positive impact on work satisfaction.1
- 30. Power Automate Power BI Microsoft 365 Dynamics 365 Outlook OneDrive Microsoft Teams Dataverse SharePoint Forms Data Connectors Power Platform Connect, extend and integrate with productivity tools Power Apps Power Automate Power Virtual Agents Power Pages Power BI Microsoft 365 Dynamics 365 Outlook OneDrive Microsoft Teams Dataverse SharePoint Forms Data Connectors Integrate with productivity tools
- 31. Leverage your data to enhance employee experiences Natively integrated into Microsoft Teams, Microsoft 365, Dynamics 365 Build solutions to meet employee needs and embed them directly into their flow of work Built-in connectivity to cloud services, content services, databases, and APIs Robotic Process Automation is the ultimate connector, if necessary
- 33. Empower departments to solve business challenges Accelerate developers and empower business users to develop solutions faster and at scale with safeguards in place. Build solutions with less effort with next generation AI copilot to quickly go from idea to solutions with natural language. Keep IT in full control and reduce the risk of shadow IT with centralized administration and governance. Sources: Low-Code Trend Report 2022 - Microsoft Power Platform Blog More than 80% of users and potential users of low-code or no-code platforms report that they would be more willing to work for a company that invests in their technical upskilling.1
- 34. T-Mobile has seen widespread organic adoption of Microsoft Power Platform with hundreds of makers building apps and flows across several departments. An app built by Brian Hodel, a Senior Systems Analyst with a pro-dev background embraced low code and the Power Platform to rapidly build complex solutions. Sources: Case study: T-Mobile saves thousands of hours with Power Platform solution to manage customer initiatives $4M+ savings 12x improved processing time 0% error rate – a reduction of 7%
- 35. Power Platform offers unmatched governance and security controls at scale today API Automation & DevOps Identity Management Data Privacy Data Encryption Data Loss Prevention Unified Administration System Health Usage analytics CoE & Best Practices Government Hosting Compliance Standards Activity Logging
- 36. “How do we build one app faster?” “How do we transform our processes faster?”
- 37. More than organizations have experienced Copilot in Dynamics 365 and Power Platform
- 38. Thank you!
Editor's Notes
- Hi, I am excited to be talking to you today about how you can accelerate innovation with your organization with low code. I am X, part of Microsoft’s Business Applications/Azure Innovation team. My role is X Joined by X
- Let’s start with the world today. Things all around us are changing rapidly, and organizations need to adapt. This is nothing new. If you look back just a few years, we saw that organizations that had already invested in their own digital foundation were able to weather the disruption of the pandemic better than their peers, with many of them emerging even stronger than before. We believe we're on the cusp of a similar inflection point today. The pressures today are different. After years of disruption driven by the pandemic, industries are continuing to transform quickly. The global workforce is shrinking as the population ages, and at a macro level, labor productivity has stalled for years. And with a more connected global population, we’ve seen security threats emerge and evolve faster than ever. But the pace of change hasn’t slowed.
- We are entering the age of AI. AI is going to profoundly change how we work and how our organizations operate. AI will provide a catalyst that will dramatically improve productivity if we apply it well. And AI is going to define new ways for humans to amplify their impact, their capability, and their unique potential.
- We are at the starting point for the benefits and innovation AI will bring to businesses. OpenAI ChatGPT puts the power of AI in the hands of everyday users. Anyone can now prompt AI to generate original content and images in moments. The ability to create a poem about how generative AI will change the world is a preview of how AI will fundamentally change productivity and business processes, like those managed in a CRM or ERP, forever.
- The third industrial revolution shifted digitized traditional processes, evolving to create new ways of organizing and accessing information, creating digital solutions to business problems, and engaging audiences in digital spaces. The 4th industrial revolution opens doors to transform how people focus time in the workday. Technologies like AI and machine learning, the ability to automate personal workflows and processes, and low code don’t replace human innovation, but amplify human expertise and ability.
- Boasting the most capable cloud, Power Apps reaches 270+ million users natively in Teams and Office 365 backed with the full breadth and depth of Microsoft Dataverse and the Azure cloud. Integration with the rest of the Power Platform enables users to easily build and embed RPA and low-code Virtual Agents and connect to over 475 services. The incredible breadth of fusion teams makes scaling gracefully from simple no-code to mission critical sophistication easy. Power Apps empowers citizen developers to work directly with pros for advanced solutions in a collaborative environment. Unlock massive enterprise scale with a platform built on a world-class identity platform, with deep analytics and market-leading governance controls. Advanced innovation capabilities such as AI, mixed reality, and hyper automation are already working at scale for Microsoft customers defining the future of applied low-code.
- The EY organization works with more than 200,000 clients in 150 countries, from startups to multinationals across all sectors, helping them address their most pressing challenges. The company used Microsoft Power Platform and fusion development to automate the high-frequency, semi-manual General Ledger posting process used internally by the EY Global Finance team that integrates with its SAP ERP system. The solution is currently being deployed globally. By enabling entry at source for this finance process, EY teams can reduce lead times by 95 percent, compared with the legacy process in which the creation of the source data and the input were separate.
- Do more with your business data. Unify data across all your business processes to create apps and workflows that move data more efficiently across departments and divisions. Easily connect your data. Power Apps provides access to more than 350+ data sources out of the box, including systems like SAP, Workday, and Salesforce. The platform also offers seamless hybrid connectivity. Simplify complex data projects. Use Microsoft Dataverse included with Power Apps to easily store and secure different types of data across your organization – to build apps that work across data siloes. No advanced data experience required. Get a single source of truth across your organization. As Dataverse standardizes your data through the common data model, it’s easier to build and run apps using the same data. And because Dynamics 365 applications are natively built on it, you can also build apps without needing additional data integration. All with the enterprise-grade security and manageability of Power Apps.
- Build solutions with less effort leveraging the simplicity of low-code enhanced with Copilot Build solutions with less effort using the simplicity of low-code enhanced with Copilot. Strike the right balance of no-code, low-code, and code-first. Build solutions with less effort with integrated, easy-to-use development tools enhanced with Copilot. With a connected Build solutions faster with next generation AI copilot to quickly go from idea to solutions.
- By now you might be thinking, that’s great but I can’t put this in the business because it’ll just create more headaches. That would be true if you didn’t have support from what we believe to be an industry-leading set of security, governance, and compliance capabilities within the Power Platform. We built in capabilities for Security, Compliance, and Governance that gives you full control of the applications and data that are running in your business. Whether it’s a citizen developed application that you want to restrict access to just a handful of people, or a desire to approve any application that goes into production, you have full control over the data connections and a full history of activities in the platform.
- I encourage you to Think BIG about how Power Platform can be applied in your business across the patters of value. The more you build on the platform the lower the cost per solution and, more importantly, the greater value is delivered across your business. And example of what I mean is Chevron. They started with Power Platform to solve a single problem and that paid off in millions of dollars of value. This led them to adopt the platform. Once the CEO heard about it, the question wasn’t “what’s our next app?”, instead he asked, “how do we transform 1,000 processes a year?” that was their big thing - what is thinking BIG for you? Here’s the full Chevron story summary: This is an exploration oil rig that’s off the gulf of Mexico. It costs half a million dollars to run one of these each day. And what software platform did Chevron historically use to run these half-a-million-dollars a day operations? Microsoft Excel. 57 spreadsheets, involving 40-60 expert humans, 9-12 months to plan a mission. Chevron tried multiple times to replace their spreadsheets with custom software. they spent $1M to build a bespoke piece of software and still that couldn’t produce something in production that their teams would use. It was incredibly difficult to take the requirements in the heads of mechanical engineers about mud oil viscosity and ball bearing fault tolerance and put that in the head of a software engineer to produce working software. Chevron hit pause on the project. They brought in a new team and Power Platform. Within 8 weeks, they had a pilot going in the field on an actual project. Couple months later, they standardized on it in the Gulf of Mexico. Couple months after that, they adapted it to other operating theaters. Within a few more months, they started commercializing it with a partner to transform their cost center into a revenue center. The reason I share this is because it’s a good example of the power of low-code. With low code, they were able to take the uninteresting repeatable parts of business software development – where are we storing the data, what data model do we use to represent products and schedules and services, how do express that as a web app and deploy it to iOS and Android and integrate it with AAD, how do we point it to other data sources in the organization? All of this takes time, but because Power Apps takes care of all these things, Chevron was able to focus time and effort on activities that were specific to their business process.
- If you haven’t already, ask the customer these three questions: Which patterns resonate with you most? Are there projects in those patterns that stand out as priorities? Who else should we be talking to about this?