With the help of Microsoft Dynamics Power Virtual Agents capabilities anyone can create powerful bots using a guided, no-code graphical interface. Power Virtual Agents addresses many of the major issues with bot building in the industry today. It minimizes efforts spent on coding, deployment and to maintain a custom conversational solution.

1. Power Virtual Agents
By -
Himanshi Singh Chandel

2. • Power virtual Agents is the newest addition to the Power
Platform family to generate chatbots without coding.
Create your first Bot:
1. Go to https://powervirtualagents.microsoft.com/en-us/
2. Sign in with your work email/ trial instance ID**
It will land you to the page as shown on the right
a. Give the Name to your bot (here ex: Product Tracker
(Demo Bot))
b. Click on Create
**(Trial instance can be created by signing up at https://trials.dynamics.com/)

3. In few minutes the bot will get
created and user will be
navigated to this homepage
and can use Power Virtual
Agents with fill functionality

4. Test your
content in
real time
with
example
Click on customize your greeting

5. • Trigger Phrases are the expected inputs/questions received from the users, in response
to which a response message from the bot can be configured as shown above

6. Test the Bot
Response on
Trigger
Phrases

7. Example considered here:
• Company – XYZ Audio
Equipment Manufacturer
• Products Category –
 Wireless Microphones,
 On-Camera Microphones,
 Plug&Play Microphones and
 Accessories

8. • Design the flow of
responses
• Click on Topic Checker on
Right Upper Corner to check
for any errors or warnings

10. Similarly configure responses and flow for other User and System Topics

11. Publish

12. Demo
Site

13. Deploy power virtual agent to our own website
• Click on Go to channels
• Click on Custom website
Similarly Chat Box can also be added to Mobile Apps, Fb, Microsoft Teams etc.

14. • Power Virtual Agent will
provide an embed code.
Copy the URL from embed
code as shown.

15. • Go to Power Apps Portal Studio
• Add an IFrame component into
your Portal by selecting
Components on the side navigation
pane, and then IFrame.

16. • Add the URL from the embed code
• Give width and height
• Save
• Click on “Preview on”
• Now you can interact with your bot

17. Thank you