Can we apply Design Thinking tools to HR processes? Find out why HR is the one field where UX tools can have the most impact. HR is Service Design Recognise what part of your HR role is that of an Experience Designer and accept the responsibility of your impact. Understand Personas, Journey maps and ethnographic research methods that you can use starting today to deliver a better customer experience. Be happy that your customers are always within reach.

2. “The best way to
predict the future
is to design it.”
- R.B. Fuller

3. Designing the Employee Experience
Design Thinking Series
Tudor Juravlea
UX Architect
March 16, 2017

4. stop!We need to talk about
d e s i g n

5. buildings are designed
buildings where we work buildings where other people work
vs.

6. CVs are designed
strive to differentiate las’ ca merge si-asa
vs.

7. workspaces are designed
they should be grateful..make them feel at home
vs.

8. 30%of an average human
life is spent working.
That is 20 to 30 years

9. butterfly effect

10. the times are changing
40% to 60% of jobs will be taken by robots in the next 10 years
this starts with the least sophisticated jobs in the least productive areas

11. let’s make empathy great again
vs.

12. design is
human centric

13. design thinking & experience design
Solving
the problem
right
Solving
the right
problem
u n c e r t a i n t y i n s i g h t c o n c e p t t e s t i n g

14. the problem with KPIs
Quantitative
Attitudinal Behavioral
(How much & How many)
What they say they do. What they do.
Surveys
Talent attraction
Talent retention
Customer support
Analytics
Turnover/ Attrition
Performance

15. micro-ethnography
Qualitative
Attitudinal Behavioral
Focus groups
User interviews
Participatory design
(Why & How?)
What they say they do.
Usability testing
Field Studies
Prototyping
What they do.

16. “Most people don’t listen with the
intent to understand.
They listen with the intent
to reply.” - Stephen R. Covey

17. research synthesis – personas

18. journey maps & service blueprints

20. Have a break & Go mingle!

21. (Re)Designing the
Onboarding
Process

22. thanks!