The document discusses trust sourcing and effective communication. It provides tips for building trust with clients such as concentrating on relationships, understanding their real problems and goals, being proactive, finding ways to improve their business, and communicating clearly when issues arise so work can continue as planned. The solution described involves re-sending designs for approval, creating templates to standardize how data is provided, and making the client responsible for filling in the templates when ready.

1. Trust sourcing
THINK OUTSIDE THE CODE
THINK SOLUTIONS
TRUST SOURCING

2. Trust sourcing
Trustsourcing
Distance creates distortions!
Haroon elsarrag

3. Trust
sourcing
Thee-mail!!!

4. Trust
sourcing
Theskype!!
Hey Sasha.. Did you get the email from Brian?

5. Trust
sourcing
Theskype!!
Hey Sasha.. Did you get the email from Brian?
yes! I don’t know what he is taking about!
We need at least 2 more months

6. Trust
sourcing
Theskype!!
Hey Sasha.. Did you get the email from Brian?
yes! I don’t know what he is taking about!
We need at least 2 more months
They did not even give us the data maps or even
approved any of the wireframes/designs..

7. Trust
sourcing
WTF?!!

8. Trust sourcing
www.trustsourcing.com
• Concentrate on relationships
What to do?

9. Trust sourcing
www.trustsourcing.com
• Concentrate on relationships
• The right moves! No gift asking!
What to do?

10. Trust sourcing
www.trustsourcing.com
• Concentrate on relationships
• The right moves! No gift asking!
• Do not be just a workforce, but partners
What to do?

11. Trust sourcing
www.trustsourcing.com
• Concentrate on relationships
• The right moves! No gift asking!
• Do not be just a workforce, but partners
• Find ways to make your client’s business better
What to do?

12. Trust sourcing
www.trustsourcing.com
• Concentrate on relationships
• The right moves! No gift asking!
• Do not be just a workforce, but partners
• Find ways to make your client’s business better
• How to make client pregnant with you
What to do?

13. Trust sourcing
www.trustsourcing.com
• Concentrate on relationships
• The right moves! No gift asking!
• Do not be just a workforce, but partners
• Find ways to make your client’s business better
• How to make client pregnant with you
• The good way!
What to do?

14. Trust sourcing
www.trustsourcing.com
• We are blocked on X. We know that Vadim is working
on this and discussed his progress with him.
Effective communications

15. Trust sourcing
www.trustsourcing.com
• We are blocked on X. We know that Vadim is working
on this and discussed his progress with him.
• While we are blocked on X, we started doing Y.
Effective communications

16. Trust sourcing
www.trustsourcing.com
• We are blocked on X. We know that Vadim is working
on this and discussed his progress with him.
• While we are blocked on X, we started doing Y.
• Our next item is to Z.
Effective communications

17. Trust sourcing
www.trustsourcing.com
• We are blocked on X. We know that Vadim is working
on this and discussed his progress with him.
• While we are blocked on X, we started doing Y.
• Our next item is to Z.
• When the BLOCK is resolved, we will continue
according to plan (after we adjust schedules, if needed)
Effective communications

18. Trust sourcing www.trustsourcing.com
• Solutions!
So, what is our job?

19. Trust sourcing www.trustsourcing.com
• Solutions!
• Our job is to understand their REAL problem
and REAL Business goals..
So, what is our job?

20. Trust sourcing www.trustsourcing.com
• Solutions!
• Our job is to understand their REAL problem
and REAL Business goals..
• BE Proactive!
So, what is our job?

21. Trust sourcing www.trustsourcing.com
• Solutions!
• Our job is to understand their REAL problem
and REAL Business goals..
• BE Proactive!
• Then make it happen!
So, what is our job?

22. Trust sourcing
Trust sourcing
Let’s rock!
P.s.: WE’re hiring!

23. Trust sourcing www.trustsourcing.com
• Back to drawing board!
• Re-sent all wireframes to client and demanded
signed approvals
• We created the excel templates for the data
• We built the app based on those templates
• It became the client’s responsibility to provide us
the data in that format .. Whenever they are ready!
The solution