1. PROLIANCE 

5. Service Request High Level Overview KPI          Valerie Baronkin FGG Ops Maximo IT Support Manager Designee(s) Maximo Support Group

6. Someone might ask… 1. Where are my Service Requests? 2. What is outstanding? 3. How do I create a “New” SR? – A1 -------------------------------------------------------------------------------------------------------------------- Select Applications>System Support >Find (enter search criteria and hit “Find”) T Q M

9. Place current status' and testing detail from 235 and 231.  The SR “Canvas” Part B

10. Example Values  Current State : Defaults to Draft upon creation and before activation. Current Owner : Selected from available Personnel.

11. Example Values Continued...

12. Application Example Values Continued...

13. Environment Example Values Continued...

14. Category Example Values Continued...

15. CR Status Example Values Continued...

16. Initial Expectations Subject to Change for future releases/versions

17. These items are required for Service Requests: Enhancements Enhancement Requests Business Owner Approval Resource(s) Estimate Business Owner Justification and Requirements

19. Status Searching for our work… Type in a parameter into the whitespace to the left of the push-button ‘Find’ and then select ‘Find’.

21. 

22.  

23. 

25.   

26. 

27. 

28.  