Jim Tompkins, CEO, Tompkins International, continues to shape and grow the supply chain industry through innovative ideas, insight, and intelligence. Throughout The Titans video, Jim Tompkins explains the importance of the Titans’ supply chain logistics and why a business must respond to Alibaba, Amazon, and Walmart by creating a competitive supply chain strategy. To gain profitability, businesses must become crossborder ready, customer centric, and omnichannel capable. To learn more about Jim Tompkins’ thought leadership please visit us at www.tompkinsinc.com.

1. The Titans
Alibaba, Amazon, and
Walmart
Game Changing Strategies: Time FOR YOU
TO Respond!

5. Crossborder Commerce
Perfect Storm

6. Global Crossborder Commerce
B2C Volume 2014-2020

7. Global Crossborder Commerce
Shoppers 2014-2020

8. Crossborder Strategy
How do you respond?

10. • What should be your crossborder strategy?
• What crossborder strategies have your competitors pursued, successfully or
unsuccessfully?
• What are the investments, risks and rewards of alternative strategies?
• Where should you do crossborder business, crossborder brand, crossborder
commerce and/or a combination of these?
• What should be your roadmap for crossborder implementation?
• How should your supply chain support your crossborder strategy?
• How to evolve your crossborder capabilities to make them major game
changers?
Questions that must be addressed
by a Crossborder Feasibility Study

12. Customer
Centricity

13. • Being customer driven.
• Having a focus on customer satisfaction.
• Providing great customer service.
• Focus on the customer experience.
• Enhancing the customer journey.
• Listening to the “Voice of the Customer.”
• Place a high importance on the “Conversation with the Customer.”
• Focus on the reduction of customer friction.
Other Customer Centricity
Views

14. What
Does Your Customer Want?

17. Customer Centric:
Customer Obsession

18. • Increasing your selection?
• Working with marketplaces?
• Enhancing your customer promise?
• Taking personalization to the next level?
• Improving your customer experience?
• Getting your inventory local?
• Regionalizing your final delivery capability to achieve:
• Same day delivery in top 50 cities.
• Next day delivery in next 50 cities.
• 2 day delivery to rural customers.
• Balancing your focus between customer-employees- suppliers-shareholders
and community?
• Making your supply chain a competitive advantage for customer centricity?
• Evolving your customer centric capabilities to make them major game
changers?
How will you respond to
what you are doing with:

21. Omnichannel
Definition

22.  So, How Big, How Important is
Omnichannel?
 “How much time and money will our
omnichannel efforts take?”

24. • What do you need to do to become great in all your channels?
• What is your omnichannel strategy and roadmap?
• How do you leverage stores or other locations to provide for great click and
collect?
• What changes in process, organizational structure and technology are
required to accomplish your omnichannel strategy?
• What changes in logistics and merchandising are required to accomplish
your omnichannel strategy?
• How to best address channel conflict and not allow it to slow down being a
great omnichannel?
• How to align your supply chain capabilities with your omnichannel strategy?
• How to evolve your omnichannel capabilities to make them major game
changers?
Questions Upon Which
You Can Build Your Omnichannel Response: