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Introduction to Gallagher Bassett
1.
Introduction to Gallagher
Bassett Guide. Guard. Go Beyond
2.
Introduction from Pat Gallagher All
rights reserv ed. © 2 2.86M+ claims managed 86 countries 5000 staff 491,251 new claims $5.76B claims value
3.
More than just
a TPA… All rights reserv ed. © 3
4.
First Notification of
Loss All rights reserv ed. © 4 Accidentshappen24hoursa day, every day of the year. We ensure that our own in-house FNOLserviceis open to receive notification of every claim All newclaims are triaged by a team leader/senior claims adjuster
5.
Third Party Capture 30 +
All rights reserv ed. © 5 2 24 24 48 min s hours hours hours hours Our third party capture team operateswithin the same department as the FNOL team. Proximitycreates a close working relationship.
6.
Repair Management & Engineering Repair
Management • Dedicated repair management team • Strong allocation of vehicle type within network • Customer interaction with approved partner and GB team • Average repair cost 2019 @ £3k • Key to Key Time managed to maintain minimum vehicle off road (VOR) All rights reserv ed. © 6 Engineering • Desktop Engineers • Accreditations & Memberships • Field Engineers • Vehicle Valuations • Valuation Disputes • Repair Methods • Estimating Systems • Total Loss Reports • Vehicle Salvage HGV Network • Dedicatedrepair management team • 22 approved repairers • VBRA and/ or manufacturers approval • Nationwide agreedlabour rates • Free storage up to 15 days • 2 year warranty on all repairs
7.
Claims Handling All rights
reserv ed. © 7 Our approach to claims handlingis simple... We protect your reputation by: • Only appointing qualified adjusters to handle your claims • Agreeing trigger points in relation to significant / high profile losses • Automating system notifications • Having an effective implementation process that enablesus to meet you and your key stakeholdersand understand what is important to you • Having nominated champions within our team that deal with sensitive cases • Working alongside legal suppliers
8.
The DHL Story 2015 Start
of Contract 8,000 Open claims 400 Boxes of files 1,000 Items of post New Process | Site in a Box GB Risk Consulting product developed to preserve evidence on site closures Completed Run in Claim review Immediate claims reduction of £10m Dormant ULR File Review Immediate recovery of £25k leading to Pro Forma invoice process with over £100k recovered by Strata Solicitors Data Quality Project Started fortnightly meetings leading to 95% motor accuracy 100% PL accuracy 99% EL accuracy 2016 £1m Drop Achieved £1m+ Uninsured loss recoveries achieved in 1 year. More than doubled the results of previous TPA All rights reserv ed. © 8 CEO Award DHL Insurance team win ‘Initiative of the Year’ at European DHL CEO Awards New Process | Advanced Data Advanced data washing in conjunction with appointed solicitors Audit Feedback “DHL madeaverysensible and sounddecisionmovingtoGB” 2017 GB Claims Awards DHL win GB Claims team of the Year New Process | How To Videos Dedicated ‘How to’ videos created for the client to assist with understanding the claims process Credit Hire Savings 36% average savings across credit hire bills presented GB Claims Awards DHL Client Manager wins ‘Client Manager of the Year’ award New Process | Fraud Toolkit Additional tool implemented for claims handlers. £1.7m fraud savings to date over whole contract. £2.5m pending DHL International Seminars Joint seminars hosted by DHL, Gallagher Bassett and Solicitors on motor claims process and defensibility New Process | EL Strategy Meetings Focus point meetings implemented to drive down EL claims spend 2018 2021 Specific Contract Seminars GB Claims team presented to the business New Process | GB Risk Consulting Accident Investigation Course designed specifically for DHL Tender Renewal Renewal of Claims Managementservices for a further five years Innovation Gallagher Bassett working with DHL with regards to Claims Innovation 2019 Introduction of telematics and forward facing cameras no obligation free trial Continual partnership in mitigating claims
9.
Major Incident Management All
rights reserv ed. © 9 Upon appointment, we would seek to agree what defines a “significant loss” with you. The financial threshold and type coding will be hardwired into our system. Some of the triggers could include: • Personal Injury • Credit hire over an agreed value • Multiple claimantcases greater than 5 • Fatality claims • Incidents involving a cyclistor motorcycle • Pedestrian collisions • High value property damage • Incidents involving minors • Incidents involving US citizens • Cases that may be media sensitive (Reputational Management) Croydon Tram Derailment | 9 November 2016 (Gallagher Bassett protecting the brand of TfL) Andrew Ritchie QC also confirmed that civil clai ms on behalf of the families have been settled by Gallagher Bassett on behalf of TfL and their insurers, QBE. He said they had “…acted impeccably and swiftly” to settle the bereaved families’ compensation claims. Andrew Ritchie QC, Counsel for the Claimants at the Inquest | 17 May 2021 Glasgow Bin Lorry Crash | 22 December 2014 (Gallagher Bassett protecting the brand of Glasgow City Council) Since 2014, Gallagher Bassett’s continuing support, guidance and expertise in designing and assisting to implement an effective, behaviour-based fleet safety management programme for GCC has - and continues to be – invaluable to us. George Cairns, Development Manager for Road & Fleet Safety, Glasgow City Council
10.
All rights reserv
ed. © 10 Property Damage + Nationalsupply chain of over 300 approvedcontractors and subcontractors CharteredLoss Adjustersand Surveyors Motor Transportation/ Goods in Transit EmployersLiability Public Liability PropertyCommercial& Domestic Business Retail Utilities
11.
GB Legal Services Our
approach to litigation is to: • Provide a proactive approach to controlling litigation • Continually develop our ‘know your opponent’ dashboard to provide behavioural patterns on claimantlaw firms Why use Gallagher Bassett’s Legal Services Division? • Dedicated litigation team experienced in handling litigation on behalf of corporate businesses • Niche service tailored to clientrequirements • Proven cost savings, delivered consistently Our approach to recoveries • £18m recovered over 10,000 claims • Recovery rate of 95% Proforma Motor Recovery Scheme Over £2.6 Million of recoveriesin the last 12 months on cases where clients would have previously abandoned the files as a result of there not being any repair documentation Agency Driver Negligence Recovery Scheme Property Recovery Scheme Risk Free All rights reserv ed. © 11
12.
Risk Consulting TRAINING .
CONSULTING. SOLUTIONS • FLEET DRIVER BEHAVIOUR TRAINING • FLEET35DRIVER CPCRISK IMPROVEMENT • HEALTH & SAFETY TRAINING • COMPETENT PERSON SUPPORT • FLOOD FORECASTINGSOLUTION • WAREHOUSE CLAIMSDEFENSIBILITY • TELEMATICS& DASHCAMS • VEHICLE SANITISATIONSPRAYS (COVID-19) • PARTNERS IN RISK All rights reserv ed. © 12
13.
Telematics & Forward
Facing Cameras Risk Solution Partners
14.
The Perfect Partnership Dr
Sandra Macdonald-Ames Fleet Risk Consulting Manager, Gallagher Bassett Driv er data collated from telematics is inv aluable to create a bespoke driv er behav iour training programme for your fleet. Gallagher Bassett’s Fleet Risk Consulting Manager adv ises fleets of all sizes on how to manage their fleet collision risk, written fleet and driv er polic ies and designed interv entions to reduce specific areas of concern. Additional work has included FORS auditing and the deliv ery of driv er offender courses. Sandra holds both a MSc and PhD in driv er behav iour, is a univ ersity lecturer in driv er behav iour and is a qualified transport manager. Gallagher Bassett’s Fleet Risk Consulting solutions include: • Fleet Risk Management Bite Size Virtual training Programme • Fleet Risk Management Rev iew and Post Rev iew Assessment • Fleet35 Driver CPC Training – online modules and Supporting Portal • Driv er CPC online • Assessing Road Risk for Managers • Road Traffic Collisions Inv estigation & Prev ention for Managers • Influencing Driv er Performance • Impaired Driv er Awareness training for Managers & Drivers • Transport Manager Two Day Refresher Training • FORS Readiness Serv ice • Fleet and Driv er Policy Support Serv ice 07784 217 301 simon_oates@gbtpa.com All rights reserv ed. © 14
15.
Luminos “…the frontrunner from
both service and functionalityperspectives.” “greatly augmented LUMINOS with impressive data analytics, case management, key performance indicatorsandincidentstracking.” RMIS REPORT2020 All rights reserv ed. © 15 “…the most comprehensive solution, with the strongest abilityto deliver, and thehighest netpromoter score.” RMIS REPORT2019
16.
Implementation & Account Management All
rights reserv ed. © 16
17.
Simon Oates Head of
Corporate & Risk Development M: 07784 217 301 E: simon_oates@gbtpa.com W: bit.ly/3wvVNJo www.links.gallagherbassett.co.uk/gbconnect-gallagher
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