1. Sophisticated ERP systems such as Oracle’s E-Business Suite (EBS) are critical to
a company’s success, yet many companies don’t have the staff or expertise to
provide the level of support necessary for successful use of the applications.
Tier1’s E-Business Suite Managed Services provide a reliable, flexible and effi-
cient approach to maintaining and improving your Oracle EBS environment.
E-BUSINESS SUITE MANAGED SERVICES
Key Benefits of Tier1’s E-Business
Suite Managed Services:
• Dedicated EBS experts with
cross-functional experience
• Seamless transition from Implement-
ations and Upgrades to Managed
Services
• Active project management by a
managing owner or senior executive
at Tier1
• Proactive approach ensures early
resolution of issues before they
become problems
• Strict adherence to Oracle and
industry best practices
24x7 Managed Services for Oracle E-Business Suite:
E-Business Suite DBA Services:
Whether you are performing a first-time implementation, an upgrade, or maintaining
a current environment, Tier1 can tailor E-Business Suite DBA Support Services to meet
your needs. Our dedicated, highly experienced support team can manage all layers of
the Oracle environment; application code, middle tier, and database.
Tier1 has built a world-class support organization to help Oracle E-Business Suite (EBS)
customers improve user satisfaction and their return on investment. We provide
dedicated Oracle Application experts, multiple levels of backup support, and guaran-
teed service levels to ensure your Oracle environment is performing the way it should.
Our EBS experts can help with every aspect of your environment — DBAs to manage
the environment; developers to create reports, interfaces and customizations; and
functional analysts to help end-users resolve problems and provide training or advice
on how to best use the system.
Functional/End-User Services:
Lack of end user experience or training is a common obstacle when using E-Business
Suite’s full range of benefits and performance enhancements. Having a limited staff
constantly troubleshooting problems, working with Oracle Support, and researching
manuals can also take valuable time away from core responsibilities. That’s why Tier1
offers Functional Support Services designed specifically to give users quick solutions
to EBS problems along with sound consulting support and training on best practices.
Our consultants also have vast experience in implementing advanced features such as
RAC, Data Guard, and Grid Control.
Customization and Development Services:
Custom reports, interfaces and application extensions can play a vital role in
optimizing EBS for your specific environment. Too often, however, customizations
developed during implementation are left with little or no documentation and are
difficult to support. Tier1’s EBS Development Team is available to support existing
customizations or create new ones, including reports and interfaces.
info@tier1inc.com | www.tier1inc.com
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S E R V I C E O R G A N I Z AT I O N S
Red Hat and Linux OS Services:
Red Hat and Oracle Enterprise Linux have become the operating systems of choice
for Oracle customers. With this in mind, Tier1 has created a remote support offering
to provide the ongoing administration and maintenance of these environments. Now
you can get complete support - Applications, Database and Operating System – all
from one company, Tier1.
RELIABLE | FLEXIBLE | EFFICIENT
On all levels, Tier1 never stops at the
“minimum required” — we proactively
identify potential problems and improve-
ment opportunities system-wide.