The document discusses ESSPL's training and support services. It offers e-training modules developed by subject matter experts to train users. It also provides a 24/7 global help desk to support clients across time zones. Additionally, it creates customized support platforms to track and manage support requests. The goal is to help organizations adequately train users and address high expectations for quick response times.

1. Training and
Support 24*7

2. Overview
 Most critical software applications are built or implemented by a
few key Subject Matter Experts. Many organisations suffer due to
the lack of sufficient time from these experts to adequately train
end users, leading to inadequate utilization of the powerful features
offered by such application.
 Gone are the days when software applications were developed
and deployed for carefully controlled and managed IT
environments. We live in a world where applications need to be
robust and mature to perform and scale in any possible
environment and co-exist with a multitude of other systems.
 Users are located in many different time zones and often have very
high expectations of Response time.
 ESSPL’s Training and Support 24 x 7 helps you address both these
complex issues.

3. ESSPL’s e-training
 ESSPL has developed customized e-training
software modules by working closely with Subject
Matter Experts to create e-artifacts containing
their knowledge.
 Our e-training experts create user-friendly modules
designed for cloud deployment.
 These modules are integrated with Learning
Management Systems to enable organisations to
track adoption by their user base.

4. ESSPL’s Global help desk
 ESSPL builds around the clock, 24* 7 application
global help desk for our clients spread across USA,
Europe & Asia.
 Even in bizarre hours like 2 am in the morning our
dedicated team of IT professionals are there to
provide our clients the required assistance and
support.
 We zero down the difference between the time
zones and ensure our clients immediate support
without any delay.

5. ESSPL’s Platform based support
 ESSPL creates a customized support
platform based on industry standard
technology applications like JIRA.
 All support requests are queued in the
trouble ticketing system and Turn Around
Times are monitored and reported for
ease of review and to ensure continuous
improvement.

6. About ESSPL
 ESSPL transforms your ideas into IT solution by
developing and delivering “Simple, effective IT
solutions”. We have extensive experience in
developing, testing & sustaining software
applications build to improve Productivity, Profitability
and improve planning in Supply Chain Logistics. Our
experience covers the entire breadth of Supply
Chain Logistics. We offer specialized Managed
Services for e-documentation management,
Managed EDI and automated invoice reconciliation.
Our technology expertise spans Microsoft family of
tools like .NET, SharePoint and Java family of tools like
J2EE and Struts. For more information, please get in
touch by emailing us at ess@esspl.com

7. Contact US
Corporate Office:
Enterprise System
Solutions (P) Limited,
Infocity, Bhubaneswar,
Orissa - 751024
Phone:+91-674-6606000
Fax:+91-674-6606050
E-Mail : ess@esspl.com
Website :
www.esspl.com
UK Office:
Enterprise System
Solutions Limited,
1 Lyric Square,
London W6 0NB
Phone: +44 20 3542
7970
E-Mail : ess@esspl.com
Website :
www.esspl.com

8. Thank You