1. C u s t o m e r C a se S t u dy
Ivie & Associates Reduces Healthcare Costs
and Boosts Employee Satisfaction With
WhiteGlove Health Partnership
Ivie & Associates, Inc. designs, Healthcare Cost Savings
develops, and delivers a full array
of marketing and advertising
services to companies throughout
the country. Its clients, primarily
national organizations, value the
firm’s experience and expertise in the
marketplace. Ivie & Associates has
Customer grown rapidly from its inception in
Ivie & Associates, Inc. 1993 and today its 400 professionals WhiteGlove helps Ivie & Associates achieve
www.ivieinc.com develop sound concepts and strategic two major goals: reduce healthcare costs
plans, identify relevant media and provide employees with a benefit they
Location appreciate.
channels, secure an edge in printing
Flower Mound, Texas
costs, and perform numerous other
Number of Employees tasks to help clients thrive. At the “By the end of the first year, we
400 heart of Ivie & Associates’ operation is estimated our overall savings at about
the goal of forming partnerships with $25,000,” says Debbie Trzcinski,
WhiteGlove Customer
its clients, vendors, and employees. Director of Human Resources for Ivie
Since 2009
& Associates. “By the end of year
Two years ago, Ivie & Associates two, that savings will grow to more
partnered with WhiteGlove in an than $100,000.”
initiative to control rising healthcare
costs and deliver a valuable service Such savings are particularly
to its employees. The initiative began significant when compared to typical
delivering benefits from the start. employer healthcare costs. Other
employers have seen their healthcare
Cost Savings Exceed $100,000 costs rise an average of nine percent
Companies that partner with over the past five years.
WhiteGlove typically see a rapid
reduction in healthcare costs and the Raise Awareness – Reduce Costs
savings grow with each passing year. “We are a self-insured organization
Ivie & Associates’ cost savings is no and we see rising healthcare costs as
exception. a growing trend among companies in
our marketplace,” explains Trzcinski.

2. “ B
y the end of the first year, we estimated our overall savings at about $25,000. By the end
of year two, that savings will grow to more than $100,000.
”
“Under this model, it is definitely WhiteGlove with me. We looked into it efficiently treated with a WhiteGlove
to our financial benefit to create further and decided to go forward. That visit,” says Trzcinski. “And at a
and maintain a healthy workforce. was two years ago and we have never considerably lower cost to the
However, it is also extremely regretted our decision,” says Trzcinski. employer and employee.”
important to us to provide programs
and services that our employees value. Emergency Room Visits Down 10% As a result of the company’s
Emergency room and urgent care visits education initiative, emergency
“WhiteGlove is helping us on both are expensive, costing several times as room and urgent care visits among
counts. We are effectively raising much as a regular office visit. Because its employees have decreased by ten
awareness among our workforce of the potential for cost savings for percent. “We expect this trend to
about the cost of healthcare and how both employer and employee, Ivie continue as our education programs
to mitigate those costs, and we are Associates focuses on educating its take hold,” notes Trzcinski.
providing employees with a service employees about when an emergency
that they absolutely love.” room or urgent care visit is appropriate, The significant cost differential
and which types of situations are more between an emergency room visit
The company’s CFO learned about efficiently and conveniently handled and a WhiteGlove visit is a major
WhiteGlove when attending a through WhiteGlove. contributor to the savings Ivie
presentation of the program at an Associates is experiencing.
area conference. “When he returned, “Conditions like strep throat, an
he shared what he learned about ear ache, or a sinus infection can be 300 Fewer Hours of Absenteeism
The convenience of the service
has the added benefit of reducing
absenteeism. When WhiteGlove
10% reduction in ER visits comes directly to the office to see an
employee, there is no time off, no
traveling, no waiting, and no visits to
300 hours of absenteeism saved the pharmacy. “Our employees don’t
even have to use their paid time off
for a visit,” says Trzcinski. “It is so easy
$25,000 saved in first year and efficient.”
Ivie Associates estimates that
$100,000+ saved in second year more than 300 hours are saved by
eliminating the need for employees
12% reduction in prescription costs to be away from work to receive
medical care.

3. “ By investing in employee’s health and that of their families, we are demonstrating our
respect and showing that their well being is important to us. We are creating an overall
corporate culture where health is at the forefront.
”
Professional Touch percentage of our covered employees demonstrating our respect and
The convenience and cost savings have high blood pressure or elevated showing that their well being is
associated with WhiteGlove cholesterol, we can adopt targeted important to us.” Trzcinski says. “We
are important, but the fact that programs, such as WhiteGlove’s are creating an overall corporate
the service is so well run and Mobile Chronic Care Membership culture where health is at the
professionally staffed keeps Service, to address these issues. In forefront.”
companies like Ivie Associates loyal. short, we are empowered to focus
Everyone compliments the rapid on the most pressing needs of our Reinforcing a Commitment to
service they receive. In most cases, a staff and by addressing those needs, Employees
WhiteGlove professional is dispatched work to lower our overall healthcare WhiteGlove also reinforces the
within hours of the call. expenditures.” message Ivie Associates wishes to
send to its employees. “We want
“WhiteGlove has such caring doctors By addressing the specific health our staff to know that their health
and nurses,” Trzcinski says. “They are issues of its employees, Ivie and the health of their families
responsive, supportive, dedicated, and Associates can help employees work is important to us. WhiteGlove
full of integrity.” toward improved health and in so reinforces that message. For example,
doing, reduce overall healthcare costs. what could be better when you
A Healthy Initiative have been up all night with a sick
The program has gone as far as to A Culture of Health child than to have quality healthcare
launch a health initiative that will Ivie Associates promotes a corporate professional come to your home first
continue to pay dividends far into the culture where its clients are at the thing in the morning,” Trzcinski notes.
future. forefront and all staff members work “WhiteGlove brings a wellness box
to ensure continued client satisfaction. filled with comfort items like tissue
As part of that initiative, Ivie and soup. It’s the kind of nurturing
Associates invites WhiteGlove in to “This winning culture is only possible in care that just feels good.”
host regular lunch-and-learn sessions an environment where employees are
for employees. WhiteGlove also valued, empowered, and rewarded.” The company continually receives
organizes flu clinics and performs Trzcinski explains.“Our success is made positive feedback about WhiteGlove
biometric testing. possible thanks to the talent and from its employees. “They say the
dedication of our team.” service makes them feel valued,”
“We can review the aggregate test Trzcinski says.
results of these efforts and develop Ivie Associates knows that its
programs to help address needs we greatest asset is its employees. A Benefit That Is Used
identify,” explains Trzcinski. “For “By investing in employees’ health WhiteGlove received early corporate
example, if we see that a significant and that of their families, we are buy in, with the company founder

4. being one of the first to use and In fact, WhiteGlove has been so
praise the service. “He literally well received by management
walked down the hallway praising and employees alike that Trzcinski
WhiteGlove. He praised the says that Ivie Associates would
About WhiteGlove Health, Inc. convenience of the service and the continue the benefit even without the
professionalism and politeness of the associated cost savings.
WhiteGlove Health, Inc., a leader
in service-driven healthcare, is WhiteGlove staff,” says Trzcinski. “He
focused on changing healthcare is not alone; everyone who uses the Fits Like a Glove
on a national level by lowering service raves about it.” Ivie Associates offers a generous
the cost while improving
the consumers’ healthcare benefit package to its employees,
experience. As a medical care A benefit is only successful when including life insurance, fitness club
provider, we offer our members employees find value in it and use reimbursement, and paid time off for
access to affordable, high quality
medical care at home or work, it. “Not a week goes by where I volunteer work. WhiteGlove enhances
365 days a year, 8 am to 8 pm. don’t see the WhiteGlove van in the that package.
WhiteGlove members enjoy a parking lot. Last year we had 213
comprehensive primary care
experience, Now including visits from WhiteGlove, most of those “WhiteGlove is really an ideal fit for
chronic care; access to medical visits right here in our office,” says Ivie Associates,”Trzcinski concludes.
care at home or work, 365 Trzcinski. “The feedback we get is “It is a valuable, desirable benefit that
days a year; access to quality
medical information via the entirely positive. Employees love the works perfectly for the employees and
web; continuity of care across convenience of being seen right here for the company.”
all of our service areas; and at the office. Who wants to sit in a
referrals to specialists when
needed. crowded waiting room filled with a
bunch of sick people when you just
(877) 329-8081 need a flu shot.”
www.WhiteGlove.com
“ W
e are effectively raising awareness among our
workforce about the cost of healthcare and how to
mitigate those costs, and we are providing employees
with a service that they absolutely love.
”
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WhiteGlove Health, Inc. All other trademarks are the property of their respective owners.