Influence HR Handout's

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Influence HR Handout's

  1. 1. 2/12/13   Influential HR Jenifer Lambert, CPC TERRA Staffing GroupInfluential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing GroupInfluential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group 1  
  2. 2. 2/12/13   Catalyst BarrierInfluential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Republican DemocratInfluential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group 2  
  3. 3. 2/12/13   Influence Thanksgiving Table by The Oatmeal (www.oatmeal.com)Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Doing Maximum Good 1 2 Voice Contributions heard valued Catbert 3 “The Evil HR Director” Gaining willing cooperationInfluential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group 3  
  4. 4. 2/12/13   Dr. Robert Cialdini Influence has been listed on the New York Times Business Best Seller List.  Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Sleuth SmugglerInfluential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group 4  
  5. 5. 2/12/13   #1 Reciprocation Complaint About HR   You don’t help me solve my problems!Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Reciprocation Who helped you ? “We are human because our ancestors Friend learned to share their food and their skills 1 in an honored network of obligation.” 3 Mentor --Richard Leakey, Archaeologist 4 Teacher 2 Coach Best 5 Boss EverInfluential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group 5  
  6. 6. 2/12/13   Winning Together Your key What are the customers/ goals of the business business? partners? Your boss?   Key QuestionsInfluential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Key Goal 2013 Clearly link the goals of the Develop Leadership Bench Strength business to HR goals & activities How can Make it Clear! HR support this goal ? •  Recruit •  Retain •  Train •  Comp Plans •  Mentorship ProgramsInfluential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group 6  
  7. 7. 2/12/13   2 What Does Your CEO Earn more Want to Know about HR? 1 money 3 Stay in More $ to the business   bottom-line When in Doubt Linkage to business outcomes NOT activities  Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Don’t Waste the Opportunity! The Power of No 50% 45% NEVER INSTEAD 40% SAY SAY 35% 30% 25% No problem! It’s my pleasure to 20% help you. 15% It was nothing! 10% I know it’s important to 5% That’s why they pay you (or the business) 0% me the big bucks. so I’m happy to help.   Zoo Retreat trip to Zoo Just doing my I know you’d do the only trip job. same for me.Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group 7  
  8. 8. 2/12/13   Always Be Prepared with a Lesser Request “Everything is •  Lower cost alternate possible, it’s just a •  Later date for implementation matter of tradeoffs.” •  Pilot vs. company-wide --Influential HR Exec launch •  Less resourcesInfluential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Commitment & Consistency Layout options and let people choose Whatever they commit to, they will be more invested in than what you choose for them.Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group 8  
  9. 9. 2/12/13   The Most Powerful Commitment & Consistency Commitments Are:  “It is quite simply, our nearly obsessive desire to be (and to appear) consistent with what 2 we’ve already done. Once we Active have made a choice or taken a stand, we encounter personal 1 and interpersonal pressures to Uncoerced behave consistently with that commitment.” 3 Public Robert Cialdini, Ph.D.  Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Start from Existing Make Commitments Active Commitments “The company has a 1 stated goal of increasing revenue per headcount Get them to say by 10%, I have a plan…” a clear “YES” or “NO” “You’ve expressed real concern about retaining your top performers, I 2 have an idea…” Get it in writing  Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group 9  
  10. 10. 2/12/13   1 17% “Would you please reply to confirm we are in agreement?” 2 “Please send me an Get it in email outlining what 49% Writing   you are committed to improving”Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group The Public=Powerful commitments that people make 1 are a much more Expand the powerful tool for audience & gaining strengthen the compliance than commitment any directive, policy or standard 2 someone else sets for them. Use the “cc” wiselyInfluential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group 10  
  11. 11. 2/12/13   The Power of “Labeling” •  Remind people of who they are and what they are capable of. •  Must be done authentically! Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Don’t Waste the Opportunity Liking   The next time • Activates a someone praises you commitment in or someone on your the sender’s mind team, ask them to put it in writing! • “Labeling” effect for your staff member • Leads to “Liking”Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group 11  
  12. 12. 2/12/13   Who Are You More Likely to Take a Recommendation from? An Enemy A Stranger A FriendInfluential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Factors Leading to Liking “It’s hard to influence people you don’t know.” 2 They feel known. 1 3 1 2 3 First 2 minutes of You create Similarities Genuine Authentic every conversation opportunities Respect Concern is personal. to like THEM.Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group 12  
  13. 13. 2/12/13   1 “Be willing How can 3 to give credit away.” I help? How can we win 2 together? What are your goals? “If they don’t believe you care about Catch people doing Praise a behavior things right and praise while it’s small and their success, don’t be surprised when them for it.   watch it grow. they don’t trust you.”Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Speaking of Recognition Stop Eating at Your Desk! •  Beware of the “Magnetic Middle” •  Make it the Norm vs. the ExceptionInfluential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group 13  
  14. 14. 2/12/13   Lunch Leads to Liking …and Learning   AuthorityInfluential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Authority “Follow the Leader” 1 Position 3 Credentials 2 Experience 4 Demonstrated Knowledge “You have to know the “Your credibility comes business to influence from your ability to solve the business.” problems, not quote policy or cite laws.”  Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group 14  
  15. 15. 2/12/13   Stay Informed HR •  Google alerts Knowledge •  Social media (LinkedIn groups, Twitter) •  Business magazines/blogs/ news alerts Business Problem •  Market research (applicants, Knowledge Solver recruiters, vendors) Mindset •  Networking with colleagues (internal & external)Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Benchmarking is Powerful When Use Data to Build Your Case Used Correctly Idea Data Wellness What is our current rate of programs lead absenteeism? What is to lower absenteeism costing us now? absenteeism. We’re What is the benchmark ratio for understaffed HR staff to headcount for our in HR. industry? What is it costing the business to be understaffed? What specifically could you do for the business with more staff? A salary freeze How does our current comp would hurt program match up to the market Most executives Everyone wants morale. for talent? What other ways can we make up the budget deficit? want to be a “leader.” to save money. No executive wants No one wants to to be a “laggard.”   be “cheap.”  Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group 15  
  16. 16. 2/12/13   Humility When Should You Bring Up the Weakness of a Proposal? A) Bring it up early and get it out on the table.   The Most B) Save it for the end after you’ve had a chance to a Overlooked make your case. Way   C) Never introduce a negative. to Build If someone else brings it up, you can deal with it then.   Authority? Answer: A  Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Acknowledging Weakness Establishes Shows Why trust respect Did You Get into   Allows people to Gives you permission to HR? hear you not have to be an “expert.”Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group 16  
  17. 17. 2/12/13  Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group Influential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing GroupInfluential HR by Jenifer Lambert | Email : Jenifer@TerraStaffingGroup.com TERRA Staffing Group 17  

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