Measurement as Catalyst of Sustainable Culture Change

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Robert Kaplan of Harvard University clearly states: “If you can’t measure it you can’t manage it, and if you can’t manage it you can’t change it.” A simple translation of this sentence is: in order to improve something it needs to be measurable. The intangibles of Leadership, Communication and Teamwork are key organizational drivers that are not frequently measured. According to the previous theory, that means that these fundamental building blocks of your organization are not being managed or improved.

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Measurement as Catalyst of Sustainable Culture Change

  1. 1. Results you can count on Using the Measurement of Leadership, Communication and Teamwork as a Catalyst for Sustainable Organizational Culture Shift Susan Lesser, Partner nPlusOne Consulting
  2. 2. Results you can count on Results you can count on Background Social Phenomenon
  3. 3. Results you can count on Results you can count on Value of Measurement • Increases the Visibility of Performance • Focuses Attention • Enables Accountability • Facilitates Feedback • Directs Behavior • Increases Alignment
  4. 4. Results you can count on Results you can count on When Good Measurement Goes Bad • Measuring for – Reward – Punishment • Measuring the wrong thing • Measuring to look good
  5. 5. Results you can count on Results you can count on Power of Measurement “If you can’t measure it you can’t manage it, and if you can’t manage it you can’t change it.” –Robert Kaplan
  6. 6. Results you can count on Results you can count on “THE iNTANGIBLES” © The Incredibles is Courtesy of Disney Enterprises Inc/Pixar Animation Studios. All Rights Reserved
  7. 7. Results you can count on Results you can count on The Performance Puzzle
  8. 8. Results you can count on Results you can count on “THE iNTANGIBLES” • “The unmeasured must be measured for if it cannot be measured it isn’t considered of value.” –Debra Amidon • Cost of ignoring the iNTANGIBLES – $416 billion in lost productivity in U.S. (Source: Gallup) • As Competitive Advantage
  9. 9. Results you can count on Results you can count on [n]Score AssessmentBalanced SCGallup Q12 Measurement Tools • Employee Engagement • 12 question survey • Self- administered • “5 to survive” • Four quadrants • Dashboard based • Self- administered • Implementation • Leadership, Teamwork, Communication, Morale • 60 question survey • Professionally administered • “5 to survive”
  10. 10. Results you can count on Results you can count on The “Right” Measurement Environment • How many Pallets? • Cheat-proofing system • Cultural Change
  11. 11. Results you can count on Results you can count on A Vision of the Future COMPANY STRATEGY MEASUREMENT OF INTANGIBLES KNOWLEDGE ACTION CULTURE CHANGE LEADERSHIP TEAMWORK COMMUNICATION INTANGIBLES
  12. 12. Results you can count on Results you can count on Great! Now What? • Assess Measurement NOW – How long have we been measuring this? – What successful action have we taken based on this measure? – How does your current measurement system relate to your strategy? – How do your organization’s employees use these measures?
  13. 13. Results you can count on Results you can count on Results you can count on CONTACT INFO: + Via email: susanl@nplusoneconsulting.com + Via web: www.nplusoneconsulting.com + Via telephone: 860.716.9933 + Via Linkedin: linkedin.com/in/nplusone + Via Twitter: twitter.com/nplusone_blog Susan Lesser, Partner

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