1. PERSONAL DETAILS
SURNAME : THOMPSON
FIRST NAMES : ERNEST HOPE
RESIDENTIAL ADDRESS : 60 OLYMPIC STREET
ALPINE PARK
MITCHELLS PLAIN
7785
CONTACT NUMBERS : 072 400 1490
ID NUMBER : 6903155245086
MARITAL STATUS : MARRIED
DEPENDANTS : THREE
RELIGION : CHRISTIAN
HOME LANGUAGE : ENGLISH
OTHER LANGUAGES : AFRIKAANS
DRIVERS LICENSE : CODE 10 + PDP (C1)
HEALTH : EXCELLENT

2. EDUCATION
LAST SCHOOL ATTENDED : : MARIST BROTHERS
HIGHEST STANDARD PASSED : COMPLETED G C E
“O” LEVEL
END OF 1991
SUBJECTS : ENGLISH
BIBLE STUDY
HISTORY
GEOGRAPHY
AGRICULTURE
SCIENCE
COMMERCE
COMPLETED : MATRIC 2002
SUBJECTS PASSED : ENGLISH
BIOLOGY
BUSINESS ECONOMICS
ECONOMICS
ACCOUNTS
S A CRIMINOLOGY
ETHNOLOGY
TERTIARY EDUCATION
ACADEMY OF LEARNING : JULY 1993 – NOVEMBER 1994
SUBJECTS PASSED : INTRODUCTION TO COMPUTERS
MS DOS
WORDPERFECT 5.1
LOTUS 123
DIPLOMA IN INTRODUCTION TO
WINDOWS
UNIVERSITY OF DURBAN : AUGUST -2007 SEPT- 2008
NQF LEVEL 3 : BUSINESS FUNDAMENTAL
PROGRAMME
SUBJECTS PASSED : LIFE SKILL
: COMMUNICATION
: CRITICAL LANGAUGE USAGE
: UNDERSTANDING THE BUSINESS
: NUMERACY AND ACCURACY
: CUSTOMER CARE
: ORAL COMMUNICATION AND WRITING

3. SKILLS
VARSITY COLLEGE : Jan - 2012 Jan – 2013
NQF LEVEL 3 : OPERATION MANAGEMENT
PROGRAMME OUTLINE : WHAT IS OPERATION MANAGEMENT
: FORECASTING
: DESIGN OF GOODS AND SERVISE
: PROCESS DESIGN STRATEGY AND MANAGEMENT
: QUALITY MANAGEMENT
: QUALITY TOOLS AND TECHNIQUES
: SUPPLY CHAIN MANAGEMENT
: INVENTORY MANAGEMENT
: MATERIALS REQUIREMENTS PLANNING (MRP)
: CAPACITY PLANNING
: AGGREGATE PLANNING
: SHORT TERM SCHEDULING
: OPERATION MANAGEMENT CHALLENGES
PURCHASING & SUPPLY MANAGEMENT
PROGRAMME OUTLINE : THE PURCHAING IN PERSPECTIVE
: THE TASK OF PURCHASING MANAGEMENT
: THE PURCHASING FUNCTION AND RELATED
CONCEPTS
: SUPPLIER EVALUATION AND SELECTION
: THE MANAGEMENT OF QUALITY IN PURCAHASING
AND SUPPLY
: DETERMINING PURCHASING PRICE
: INVENTORY MANAGEMENT
: NEGOTIATION IN PURCHASING AND SUPPLY
MANAGEMENT
: INTERNATIONAL PURCHASING
: PURCHASING CAPITAL EQUIPMENT
: PURCHASING FROM SMALL BUSINESS
NQF LEVEL 4 : UNIVERSITY OF JOHANNESBURG
CERTIFICATE : ROAD TRANSPORT MANAGEMENT
SUBJECTS : MANAGEMENT IN ROAD TRANSPORT
: LEGISLATION IN ROAD TRANSPORT
: SUPPLY CHAIN MANAGEMENT
: OPERATION AND TECHNICAL MANAGEMENT
: FREIGHT SPECIALISATION
CURRENT DOING DIPLOMA IN ROAD TRANSPORT MANAGEMENT
WITH UNIVERSITY OF JOHANNESBERG

4. EMPLOYMENT HISTRORY
CURRENT JOB
COMPANY : SASKO BAKERY T/A CAPE BAKERY
POSITION HELD : DISTRIBUTION ROUTE CONTROLLER
DURATION : AUGUST 2007
DUTIES :
ROUTE PLANNING AND STAFF ALLOCATION.
VEHICLE UTILISATION ACORDING TO LOADING CAPACITY.
ASSIGNING VEHICLES & TRACKING ON DAILY ROUTE MANAGER (DRM)
MAINTAIN DELIVERIES TIMOUSELY, LIASE WITH CUSTOMERS KEEPING INFORMED
CONSTANTLY.
MANAGE SERVICE LEVEL TO External & INTERNAL CUCTOMERS SUCH AS DESPATCH
AND PRODUCTION & OFFICE ADMINISTRATION
COMPLETION OF CLOCK CARDS FOR THE DRIVERS AND VAN ASSISTANTS AT THE
END OF EVERY WEEK. LEAVE PLANNING FOR DRIVERS AND VAN ASSISTANTS.
UPDATE MANAGEMENT REPORTS AND RECORD ALL DEVIATIONS ON DAILY
INITIATE HEARING WHEN STAFF DO NOT COMPLY.
MAINTAIN THE HEALTH AND SAFETY ACT TO ENSURE ALL STAFF COMPLY WITH
THE RULES AND REGUGATIONS.
MAINTAIN AND CONTROL DRIVERS ACCOUNTS ENSURING THAT THEY ARE UP TO
DATE ON WEEKLY BASIS.
DRIVER DEBRIEFING ON THE TIME OF RETURNING FROM THE ROUTE
COMPANY : METROFILE
POSITION HELD : VAULT ADMINISTRATOR
DURATION : JAN 2002 JULY 2007
REASON FOR LEAVING : GREENER PASTURES AND CAREER
: ADVANCEMENT
DUTIES :
INPUT DAILY RETURNS FORMS & PRINT DAILY DELIVERY NOTES.
LIASE WITH CLIENTS, DO CYCLE COUNT ON A DAILY BASIS ON AVAILABLE STOCK.
MAINTAIN HELP DESK AND ADMINISTER CLIENT REQUESTS, RECEIVE AND
DESPATCH TAPES AND CONTAINERS.

5. STOCK TAKING OF DATASURE AND MAG MONTHLY. RESPONSIBLE FOR FILING AND
CORRESPONDENCE. BUILDING AND MAINTAINING CUSTOMER RELATIONSHIPS.
DELIVERY AND COLLECTION OF TAPES AND CONTAINERS ALSO HELP IN THE
UPLIFTMENT USING TRUCKS TO COLLECT BULK BOXES AND DOCUMENTS.
VEHICLE UTILISATION FOR THE DESPATCHING OF DELIVERIES AND COLLECTION
OF BOXES AND RECYCLE BIN FROM DEFERENT POINT IN THE WESTERN CAPE.
ADDITIONAL DUTIES
VISITING THE EXSITING CUSTOMERS UPDATING THE EXSITING CONTRACTS AND
ALSO INTRODUCING THE NEW PRODUCTS AND THE NEW PROCEDURES. TO IMPROVE
THE SERVICE AGREEMENT.
ROUTE PLANNING FOR THE FOLLOWING DAY, CAPTURE THE DAILY STATS.
HELD MEETINGS WITH THE HEAD OF THE DEPARTMENT. MAINTAING THE LEVEL OF
THE USABLE RESOURCES SUCH AS CONTAINERS AND BOXES.
YEAR : APR 1999 – DEC 2001
DEPARTMENT : DESPATCH
POSITION HELD : TEAM LEADER
DUTIES :
MANAGE AND CONTROLL THE TEAM OF THE RETRIEVALS.
TO MAKE SURE EVERYTHING DUE FOR THE DAY IS DESPATCHED ON TIME AS WELL
AS URGENT DELIVERIES.
DO FOLLOW UP ON THE MISSING BOXES, LIASING WITH CUSTOMERS UP TO THE
MANAGEMENT LEVEL. VEHICLE ALLOCATION FOR THE DESPATCHING OF THE
DELIVERIES. MAINTAIN, MONITOR AND CONTROL QUALITY SERVICES DELIVERED
TO THE CUSTOMERS
KEEPING THE SERVICE RECORDS OF THE VEHICLES.
YEAR : FEB 1998 - MAR 1999
DEPARTMENT : SPECIAL SERVICES
POSITION HELD : TEAM LEADER
DUTIES :
MANAGE TEAM AND CONTROL EQUIPMENTS INCLUDING CONTAINERS PALLETS AND
TROLLYS.
PLANNING DAY TO DAY OPERATION DUTIES FOR THE TEAM.
MAINTAIN, MONITOR AND CONTROL THE QUALITY OF SERVICE TO THE
CUSTOMERS.
BUILD AND MAINTAIN STRONG CUSTOMER RELATIONSHIPS.
MAKE SURE EVERYTHING IS DESPATCHED ON TIME THAT INCLUDES URGENT
DELIVERIES.

6. SORTING THE QUERIES AND MAKE FOLLOW UPS AND REPORT BACK TO THE
CUSTOMERS.
TAKING A FULL RESPONSIBILITY OF THE DESPATCHING AND RECEIVING OF THE
CONFIDENTIAL CLIENTS FILES AND DOCUMENTS, ASSIST THE HELP DESK TAKING
REQUEST OVER THE TELEPHONE AND ALSO PROCESS IT.
YEAR : JULY 1994 – JAN 1998
DEPARTMENT : WAREHOUSE
POSITION HELD : WAREHOUSE ASSISTANT
DUTIES
ALL GENERAL DUTIES IN THE WAREHOUSE SUCH AS RECEIVING ALL BOXES AND
FILES.
SCAN ALL THE RECEIVED GOODS INTO THE SYSTEM, GIVING LOCATION TO THE
BOXES AND FILES READY TO BE LOCATED.
RETRIEVAL OF BOXES AND FILES FROM THEIR RESPECTIVE LOCATION AND
PROCESS THEM TO BE DESPATCHED.
REFERENCES
CONTACT PERSON : Janse Van Rensburg (Cape Bakery)
POSITION HELD : Distribution Manager
CONTACT NUMBER : 021 657 4110
CELL NUMBER : 079 522 5404
CONTACT PERSON : CHARMAINE VAV RHYN (Metro File)
POSITION HELD : SALES ADMINISTRATOR
CONTACT NUMBER : (021) 380 8946
CELL NUMBER : 083 282 4866

7. SUMMARY OF MY DEVELOPED ABILITIES
MY CAREER HAS ENABLED ME TO:
• BUILD PRACTICAL AND THEORETICAL KNOWLEDGE OF
ADMINISTRATIVE DUTIES, MANAGEMENT AND SERVICE
EXCELLENCE.
• WORK EFFECTIVELY WITH PEOPLE ON ALL LEVELS.
• MANAGE CHANGE EFFECTIVELY.
• WORK AS PART OF A FOCUSSED MANAGEMENT TEAM.
I AM AN AMBITIOUS INDIVIDUAL WHO CAN ACHIEVE ANYTHING I SET
MY MIND TO. I LOVE WORKING WITH PEOPLE, I AM RELIABLE AND
LOYAL. MY PRIMARY MOTIVATION IN MY CAREER IS TO REACH MINE,
AND MY COMPANY’S GOALS TO THE BEST OF MY ABILITY. I PRIDE
MYSELF IN BEING METICULOUS AND HARD WORKING. I AM
CURRENTLY LOOKING FOR A POSITION IN A FIELD WHERE I CAN
FULLY UTILISE AND EXPAND UPON MY PRESENT SKILLS AND
WORKING KNOWLEDGE. I ENJOY WORKING IN A BUSY ENVIRONMENT
WITH ENERGETIC AND GOAL-ORIENTATED PEOPLE.