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Curriculum Vitae of Lindsay Harris
PERSONAL PARTICULARS
SURNAME : Harris
NAME : Lindsay Anne
RESIDENTIAL AREA : Florida Glen
CONTACT TEL. NO. : 0823261340
DATE OF BIRTH : 22 December 1978
NATIONALITY : British/South African schooled
MARITAL STATUS : Married
DRIVERS’ LICENCE : Code 08
AVAILABILITY : 1 Month
EDUCATIONAL HISTORY
EDUCATIONQUALIFICATIONS
LAST SCHOOL ATTENDED: Westridge High School
YEAR COMPLETED : 1996
HIGHEST STD PASSED : Matric
SUBJECTS : English
Afrikaans
Mathematics
Accountancy
Geography
Typing
COURSES : Nissan Warranty (PL49C – updated 2014)
Basic Warranty Fiat
Basic Technical for Warranty Clerks (Fiat)
350Z Service Advisor Training
Page 1 of 6
Curriculum Vitae of Lindsay Harris
Valid Value Admin
N-Step 1
N-Step 1.2
NSSW
SS03
Service & Maintenance Schedule
Time Management
Professionalism in the Work Place
Train the Trainer
ADVM1
ADPM 2 & 3
EMPLOYMENT HISTORY
EMPLOYMENT HISTORY CONT..
COMPANY : McCarthy Nissan Randburg
PERIOD : November 2008 to Present
POSITIONS : Service Admin Supervisor
Costing/Warranty Clerk
DUTIES : - Booking vehicles in for service
- Full function Warranty claims
- Costing of Job Cards – Cash & Warranty
- Costing of all account job cards
- Creating, follow-up, costing of used vehicle job cards
- Creating, follow-up & costing for PDI job cards
- Credit parts invoices if parts are to be returned
- Bring parts into stock
- Creating orders
- Verifying of all orders
- Filling
- Ordering of oil
- Responsible for Warranty room: Labeling of parts, cleaning,
& ensuring parts are there for inspection/audit
- Monitoring work in progress
- Monitoring & sorting outstanding cash
- Sorting account queries & head office queries
- Ensuring monthly targets are met
- Pack & send warranty parts to factory
- Ensuring vehicles have full service history & are in warranty
limits before:
Approving any warranty claim
- Obtaining authorization from leasing companies
- Creating Quotes for Customers
Page 2 of 6
Curriculum Vitae of Lindsay Harris
- Driver (if non available)
- Attending to customers when bringing vehicles in for
servicing
- Closing of job cards & handing over of vehicles
- Creating Control Sheet for Service Advisors
- Able to step in as a Service Advisor & carry out
Service Advisor duties if required
REASON FOR LEAVING : Career Advancement
EMPLOYMENT HISTORY CONT..
COMPANY : Northwest Nissan
PERIOD : September 2007 to October 2008
POSITIONS : Warranty Clerk
DUTIES : - Booking vehicles in for service
- Full function Warranty claims
- Costing of Job Cards – Warranty
- Filling
- Responsible for Warranty room: Labeling of parts, cleaning,
& ensuring parts are there for inspection/audit
- Pack & send warranty parts to factory
- Ensuring vehicles have full service history & are in warranty
limits before:
Approving any warranty claim
REASON FOR LEAVING : McCarthy requested for me to return
EMPLOYMENT HISTORY CONT..
COMPANY : McCarthy Nissan / Fiat Randburg
PERIOD : October 2002 to August 2007
POSITIONS : Service Admin Supervisor
Costing/Warranty Clerk
DUTIES : - Booking vehicles in for service
- Full function Warranty claims
(Nissan & Fiat) on NCS & ENEWS
Page 3 of 6
Curriculum Vitae of Lindsay Harris
- Costing of Job Cards – Cash & Warranty
- Costing of all account job cards
- Creating, follow-up, costing of used vehicle job cards
- Creating orders
- Filling
- Responsible for Warranty room: Labeling of parts, cleaning,
& ensuring parts are there for inspection/audit
- Banking
- Checking work in progress & collection of outstanding cash
- Sorting account queries
- Ensuring monthly targets are met
- Finalising all job cards & invoices
- Obtaining authorization from Italy for Fiat claims
- Pack & send warranty parts to factory
- Ensuring vehicles have full service history & are in warranty
limits before:
Approving any warranty claim
- Obtaining authorization from leasing companies
- Creating Quotes for Customers
- Driver (if non available)
- Attending to customers when bringing vehicles in for
servicing
- Closing of job cards & handing over of vehicles
- Creating Control Sheet for Service Advisors
REASON FOR LEAVING : Career Advancement
EMPLOYMENT HISTORY CONT..
COMPANY : Sandton Land Rover
PERIOD : November 2001 – October 2002
POSITION : Service Costing Clerk
DUTIES : - Opening, closing & costing of job cards
- Opening & costing of P.D.I. job cards
- Daily banking
- Service Debtors ensuring all outstanding cash is collected
ASAP
- Filing & keeping filing room in order
- Weekly reporting to Service manager re: outstanding cash &
work in progress for Senior Management meetings
- Ensuring monthly target for workshop labour is met
REASON FOR LEAVING : To gain further experience
Page 4 of 6
Curriculum Vitae of Lindsay Harris
COMPANIES : Mitsubishi Motors (taken over from Sandown motors)
Randburg Pajero (was taken over by Sandown Motors)
PERIOD : April 2000 to October 2001
POSITIONS : Vehicle invoicing
Switchboard/Reception
DUTIES : Vehicle invoicing
- New & used vehicle invoicing
- Processing invoices
- Issuing of orders for Service dept & sub-lets
- Stocking of new & used vehicles
- Filing
- Control & purchasing of stationery
Switchboard/Reception
- Answering of switchboard & taking messages
- Banking for New & Used Vehicle, Service & Parts depts.
- Taking in cash & receipting
- Recon & control of Petty Cash
- Writing up of Cash book & month end recon
- Housekeeping
- Control & purchasing of stationery
REASON FOR LEAVING : Higher remuneration
EMPLOYMENT HISTORY CONT..
COMPANY : Semper Supreme
PERIOD : two months
POSITION : Receptionist/Secretary
DUTIES : - Answering & screening of all calls
- Typing of quotes, faxing, filing & follow-up of quotes
- Managing of diaries
REASON FOR LEAVING : Company had created the position only to re-think it and
decided that the work load did not warrant an extra staff
member
COMPANY : P. T. Direct
Page 5 of 6
Curriculum Vitae of Lindsay Harris
PERIOD : March 1999 to December 1999
POSITION : Courier
DUTIES : - Collection of parcels, documents, advertising material etc
- Delivery of above items as required
- Liaise with clients
- Preparation of waybills for goods on overnight aircraft
or road freight deliveries
- Keeping of records of collections and deliveries
- Collection, packing and delivery monthly of advertising
rate cards
- Unpacking and loading of vehicle
REASON FOR LEAVING : No financial security (The company had insufficient funds to
pay me in December & January - declined to return in
February)
Held two causal positions as a casual from 1994 to February 1999, while at school.
O’Hagans from March 1997 to August 1998 as a Bar Lady
Duties
• Serving of customers & providing waiters with orders & training of new bar staff
• Cleaning of bar & keeping up appearance of bar to required standards
• Unpacking and issuing of stock and stock taking (every evening)
• Responsible for float and balancing cash-up
• Changing of draught kegs, k-way canisters & promoting of products & competitions
• Preparation of cocktails and shooters and keeping up to latest trends
• Reporting back on popular & not so popular drinks ordered to revise & keep up stock levels.
EMPLOYMENT HISTORY CONT..
Edgars from 1994 to February 1999 as a casual Sales Assistant
Duties
• Customer Service and housekeeping
• Replenishing of stock and stock taking
• Service center operator and hotline
Page 6 of 6
Curriculum Vitae of Lindsay Harris
PERIOD : March 1999 to December 1999
POSITION : Courier
DUTIES : - Collection of parcels, documents, advertising material etc
- Delivery of above items as required
- Liaise with clients
- Preparation of waybills for goods on overnight aircraft
or road freight deliveries
- Keeping of records of collections and deliveries
- Collection, packing and delivery monthly of advertising
rate cards
- Unpacking and loading of vehicle
REASON FOR LEAVING : No financial security (The company had insufficient funds to
pay me in December & January - declined to return in
February)
Held two causal positions as a casual from 1994 to February 1999, while at school.
O’Hagans from March 1997 to August 1998 as a Bar Lady
Duties
• Serving of customers & providing waiters with orders & training of new bar staff
• Cleaning of bar & keeping up appearance of bar to required standards
• Unpacking and issuing of stock and stock taking (every evening)
• Responsible for float and balancing cash-up
• Changing of draught kegs, k-way canisters & promoting of products & competitions
• Preparation of cocktails and shooters and keeping up to latest trends
• Reporting back on popular & not so popular drinks ordered to revise & keep up stock levels.
EMPLOYMENT HISTORY CONT..
Edgars from 1994 to February 1999 as a casual Sales Assistant
Duties
• Customer Service and housekeeping
• Replenishing of stock and stock taking
• Service center operator and hotline
Page 6 of 6

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Lindsay Harris CV Automotive Warranty Expert

  • 1. Curriculum Vitae of Lindsay Harris PERSONAL PARTICULARS SURNAME : Harris NAME : Lindsay Anne RESIDENTIAL AREA : Florida Glen CONTACT TEL. NO. : 0823261340 DATE OF BIRTH : 22 December 1978 NATIONALITY : British/South African schooled MARITAL STATUS : Married DRIVERS’ LICENCE : Code 08 AVAILABILITY : 1 Month EDUCATIONAL HISTORY EDUCATIONQUALIFICATIONS LAST SCHOOL ATTENDED: Westridge High School YEAR COMPLETED : 1996 HIGHEST STD PASSED : Matric SUBJECTS : English Afrikaans Mathematics Accountancy Geography Typing COURSES : Nissan Warranty (PL49C – updated 2014) Basic Warranty Fiat Basic Technical for Warranty Clerks (Fiat) 350Z Service Advisor Training Page 1 of 6
  • 2. Curriculum Vitae of Lindsay Harris Valid Value Admin N-Step 1 N-Step 1.2 NSSW SS03 Service & Maintenance Schedule Time Management Professionalism in the Work Place Train the Trainer ADVM1 ADPM 2 & 3 EMPLOYMENT HISTORY EMPLOYMENT HISTORY CONT.. COMPANY : McCarthy Nissan Randburg PERIOD : November 2008 to Present POSITIONS : Service Admin Supervisor Costing/Warranty Clerk DUTIES : - Booking vehicles in for service - Full function Warranty claims - Costing of Job Cards – Cash & Warranty - Costing of all account job cards - Creating, follow-up, costing of used vehicle job cards - Creating, follow-up & costing for PDI job cards - Credit parts invoices if parts are to be returned - Bring parts into stock - Creating orders - Verifying of all orders - Filling - Ordering of oil - Responsible for Warranty room: Labeling of parts, cleaning, & ensuring parts are there for inspection/audit - Monitoring work in progress - Monitoring & sorting outstanding cash - Sorting account queries & head office queries - Ensuring monthly targets are met - Pack & send warranty parts to factory - Ensuring vehicles have full service history & are in warranty limits before: Approving any warranty claim - Obtaining authorization from leasing companies - Creating Quotes for Customers Page 2 of 6
  • 3. Curriculum Vitae of Lindsay Harris - Driver (if non available) - Attending to customers when bringing vehicles in for servicing - Closing of job cards & handing over of vehicles - Creating Control Sheet for Service Advisors - Able to step in as a Service Advisor & carry out Service Advisor duties if required REASON FOR LEAVING : Career Advancement EMPLOYMENT HISTORY CONT.. COMPANY : Northwest Nissan PERIOD : September 2007 to October 2008 POSITIONS : Warranty Clerk DUTIES : - Booking vehicles in for service - Full function Warranty claims - Costing of Job Cards – Warranty - Filling - Responsible for Warranty room: Labeling of parts, cleaning, & ensuring parts are there for inspection/audit - Pack & send warranty parts to factory - Ensuring vehicles have full service history & are in warranty limits before: Approving any warranty claim REASON FOR LEAVING : McCarthy requested for me to return EMPLOYMENT HISTORY CONT.. COMPANY : McCarthy Nissan / Fiat Randburg PERIOD : October 2002 to August 2007 POSITIONS : Service Admin Supervisor Costing/Warranty Clerk DUTIES : - Booking vehicles in for service - Full function Warranty claims (Nissan & Fiat) on NCS & ENEWS Page 3 of 6
  • 4. Curriculum Vitae of Lindsay Harris - Costing of Job Cards – Cash & Warranty - Costing of all account job cards - Creating, follow-up, costing of used vehicle job cards - Creating orders - Filling - Responsible for Warranty room: Labeling of parts, cleaning, & ensuring parts are there for inspection/audit - Banking - Checking work in progress & collection of outstanding cash - Sorting account queries - Ensuring monthly targets are met - Finalising all job cards & invoices - Obtaining authorization from Italy for Fiat claims - Pack & send warranty parts to factory - Ensuring vehicles have full service history & are in warranty limits before: Approving any warranty claim - Obtaining authorization from leasing companies - Creating Quotes for Customers - Driver (if non available) - Attending to customers when bringing vehicles in for servicing - Closing of job cards & handing over of vehicles - Creating Control Sheet for Service Advisors REASON FOR LEAVING : Career Advancement EMPLOYMENT HISTORY CONT.. COMPANY : Sandton Land Rover PERIOD : November 2001 – October 2002 POSITION : Service Costing Clerk DUTIES : - Opening, closing & costing of job cards - Opening & costing of P.D.I. job cards - Daily banking - Service Debtors ensuring all outstanding cash is collected ASAP - Filing & keeping filing room in order - Weekly reporting to Service manager re: outstanding cash & work in progress for Senior Management meetings - Ensuring monthly target for workshop labour is met REASON FOR LEAVING : To gain further experience Page 4 of 6
  • 5. Curriculum Vitae of Lindsay Harris COMPANIES : Mitsubishi Motors (taken over from Sandown motors) Randburg Pajero (was taken over by Sandown Motors) PERIOD : April 2000 to October 2001 POSITIONS : Vehicle invoicing Switchboard/Reception DUTIES : Vehicle invoicing - New & used vehicle invoicing - Processing invoices - Issuing of orders for Service dept & sub-lets - Stocking of new & used vehicles - Filing - Control & purchasing of stationery Switchboard/Reception - Answering of switchboard & taking messages - Banking for New & Used Vehicle, Service & Parts depts. - Taking in cash & receipting - Recon & control of Petty Cash - Writing up of Cash book & month end recon - Housekeeping - Control & purchasing of stationery REASON FOR LEAVING : Higher remuneration EMPLOYMENT HISTORY CONT.. COMPANY : Semper Supreme PERIOD : two months POSITION : Receptionist/Secretary DUTIES : - Answering & screening of all calls - Typing of quotes, faxing, filing & follow-up of quotes - Managing of diaries REASON FOR LEAVING : Company had created the position only to re-think it and decided that the work load did not warrant an extra staff member COMPANY : P. T. Direct Page 5 of 6
  • 6. Curriculum Vitae of Lindsay Harris PERIOD : March 1999 to December 1999 POSITION : Courier DUTIES : - Collection of parcels, documents, advertising material etc - Delivery of above items as required - Liaise with clients - Preparation of waybills for goods on overnight aircraft or road freight deliveries - Keeping of records of collections and deliveries - Collection, packing and delivery monthly of advertising rate cards - Unpacking and loading of vehicle REASON FOR LEAVING : No financial security (The company had insufficient funds to pay me in December & January - declined to return in February) Held two causal positions as a casual from 1994 to February 1999, while at school. O’Hagans from March 1997 to August 1998 as a Bar Lady Duties • Serving of customers & providing waiters with orders & training of new bar staff • Cleaning of bar & keeping up appearance of bar to required standards • Unpacking and issuing of stock and stock taking (every evening) • Responsible for float and balancing cash-up • Changing of draught kegs, k-way canisters & promoting of products & competitions • Preparation of cocktails and shooters and keeping up to latest trends • Reporting back on popular & not so popular drinks ordered to revise & keep up stock levels. EMPLOYMENT HISTORY CONT.. Edgars from 1994 to February 1999 as a casual Sales Assistant Duties • Customer Service and housekeeping • Replenishing of stock and stock taking • Service center operator and hotline Page 6 of 6
  • 7. Curriculum Vitae of Lindsay Harris PERIOD : March 1999 to December 1999 POSITION : Courier DUTIES : - Collection of parcels, documents, advertising material etc - Delivery of above items as required - Liaise with clients - Preparation of waybills for goods on overnight aircraft or road freight deliveries - Keeping of records of collections and deliveries - Collection, packing and delivery monthly of advertising rate cards - Unpacking and loading of vehicle REASON FOR LEAVING : No financial security (The company had insufficient funds to pay me in December & January - declined to return in February) Held two causal positions as a casual from 1994 to February 1999, while at school. O’Hagans from March 1997 to August 1998 as a Bar Lady Duties • Serving of customers & providing waiters with orders & training of new bar staff • Cleaning of bar & keeping up appearance of bar to required standards • Unpacking and issuing of stock and stock taking (every evening) • Responsible for float and balancing cash-up • Changing of draught kegs, k-way canisters & promoting of products & competitions • Preparation of cocktails and shooters and keeping up to latest trends • Reporting back on popular & not so popular drinks ordered to revise & keep up stock levels. EMPLOYMENT HISTORY CONT.. Edgars from 1994 to February 1999 as a casual Sales Assistant Duties • Customer Service and housekeeping • Replenishing of stock and stock taking • Service center operator and hotline Page 6 of 6