1. List Competency Interview Skills
1. Listen
participant is relaxed
participant is tensed
participant uses sounds to listen / minimal encouragements
participant uses silences
participant does not use silence
participant blocks and don’t know to deal with this
2. Probes
participant uses open questions
participant uses targeted questions
participant used closed questions
participant uses choice questions
participant uses leading questions
use of different types of questions is in balance
use different types of questions is not in balance as follows:
3. Summarize
Participant uses summaries
Participant does not use summaries
Summaries are bright and gives essence of telling
Summaries are present but essentially not yet caught
Participant check the caller or the summary is correct
4. Naming feelings
Participant appoints feelings of the caller
Participant don’t appoints feelings of the caller
Participant checks if appointed feelings come to the caller
Participant sympathizes with the caller
Participant does not symphatize
5. Others call skills that are’nt addressed yet:
Participant gives structure to the conversation
Participant can keep distance
Participant may deal with the emotions of the caller
Participant shows own limits
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