CHI 2012 International Consultation - Info Pack

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CHI 2012 International Consultation - Info Pack

  1. 1. Dear Friends,A warm welcome to the International • General information on what toConsultation 2012, generously host- expect when arriving;ed by Childline South Africa in Dur- • Travel information and tips;ban, South Africa from 17-19 Octo- • Frequently Asked Questionsber, 2012. about the IC; • Practical tips and informationWith Child Helpline International’s about Durban and South Africa;(CHI’s) 10th anniversary just around • A detailed agenda and sessionthe corner in 2013, this sixth gather- abstracts;ing of the extended CHI family prom-ises to be particularly exhilarating. • General Assembly updates andWe invite you to join us for three days information.of networking, sharing and learning,as we explore together the triumphs For specific questions regarding theand ongoing challenges of child pro- programme or any other logisticaltection worldwide. questions, please do not hesitate to contact us pre-event at IC2012@ childhelplineinternational.org, andThis Information Pack is intended to by speaking to any member of thehelp you prepare for, and to guide Childline South Africa or CHI team inyou during the Sixth International Durban.Consultation. In these pages you willfind: With regards and best wishes for a fulfilling Sixth International Consulta- tion, CHI and Childline South Africa2
  2. 2. Table of ContentsWelcome Address - Childline South Africa 4Welcome Address - Child Helpline International 5Arrival and General IC Information 6• Arrival at King Shaka International Airport, Durban 7• Safety when travelling 8• General Information - IC 9-14• Practical Information - Durban & South Africa 15-23Childline South Africa 24• Introducing Childline South Africa 25-27• Meet the Childline South Africa Team 28-31Child Helpline International (CHI) 32• Introducing CHI 33• Supervisory Board 34• Governance Structure 35• Meet the CHI Team 36-41Agenda Information 42• General Information 43• Full Programme 44-53• Keynote Speakers 54-59• Parallel Sessions 60-62• Marketplace 63-65• Regional Spaces 66• Open Space 67• Site Visits 68General Assembly 69• General Assembly Information & Agenda 70-72• Nomination Process and Role Descriptions 73-78Annexes 79• Childline South Africa Youth Consultation 80• About Techno Brain 81-82• Child Impact Assessment Advisory Council Concept Note 83-86• Thank you! 87• Notation pages for your use 88-89Quick Reference Block Agenda back 3
  3. 3. Welcome Address - Childline South AfricaDear IC Participants,Siyanamukela eDurban, KwaZulu Natal, South Africa.Childline South Africa is thrilled to be the IC host and looks forward to welcoming youto Durban, KwaZulu Natal, South Africa.We are honoured to be hosting the Sixth International Consultation with Child HelplineInternational. The identified theme of “Strengthening Child Protection Systems” hascome at an opportune time for us in South Africa – and perhaps also for other develop-ing countries. We are at a stage when we have excellent law and policy, but are nowfaced with the challenge of implementation in order to see if these laws and policiesare workable in action.We need, as child helplines, to see how we are contributing to protecting children inour countries. This is not something we can do alone – we need to do this togetherwith other institutions and systems. However child helplines have an important role ascatalysts, bringing to the attention of others the challenges that children face.Parallel to the IC, Childline South Africa will be hosting a Youth Consultation process.We will host 30 children from different socio-economic circumstances and differentcommunities and cultures in our province, thus reflecting the diversity of our context.These young people will also be deliberating on the same theme of child protectionsystems, but most importantly they will be able to reflect on how they, as young people,are experiencing child and youth safety issues in their communities.We look forward to having the international community of child helplines visit our beau-tiful city and hope that you will enjoy the province of KwaZulu-Natal with all its diversi-ties in scenery, language, and culture.Dumisile NalaNational Executive OfficerChildline South Africa4
  4. 4. Welcome Address - Child Helpline InternationalDear CHI Members, Partners and Guests,On behalf of Child Helpline International (CHI), welcome to the Sixth International Con-sultation of Child Helplines!We are very honoured and excited to host this wonderful child helpline gathering in theAfrica region, here in Durban, South Africa. This meeting will also be the launch of CHI’s10th Anniversary which we will be celebrating throughout 2013. I am personally veryexcited that so many of you are once again showing your commitment to our uniquenetwork and to the children we all serve by attending this International Consultation. Iknow that many important decisions, opportunities and exchanges will take place herein the coming days. With nearly 200 participants from around the globe, we certainly doweave a very rich tapestry of experiences, knowledge and expertise to share.As CHI’s Executive Director, it is always a pleasure to meet each one of you again. Ilook forward to hearing your updates and learning more about your trials and triumphssince we last met. More than anything, I look forward to soaking up the warmth and thepassion that has come to characterise the CHI family and which gives us the energy tocarry on with our cause throughout the year.On behalf of CHI I would also like to thank Childline South Africa and the city of Durbanfor their hospitality and dedication to help make this inspiring gathering a reality.And of course, please do not hesitate to approach any member of our team throughoutthe duration of the International Consultation with any questions you may have. We willbe happy to assist you in any way we can.I wish us all a productive and invigorating International Consultation and look forwardto seeing you in Durban!With warm regards,Nenita La RoseExecutive Director, CHI 5
  5. 5. Arrival and General Information• Arrival at King Shaka International Airport• Safety when travelling• General Information - IC• Practical Information - Durban + South Africa
  6. 6. Arrival at King Shaka International Airport, DurbanHere are some pointers and information for delegates arriving at King Shaka Interna-tional Airport, also referred to as La Mercy Airport. King Shaka / La Mercy is the majorairport in the city of Durban, South Africa and is located at La Mercy, approximatelythirty five kilometres north of the city centre. All arrival passengers come out into theArrivals Hall which is situated on the ground floor with a common meeting area. INTERNATIONAL ARRIVALS: DOMESTIC ARRIVALS: Should you be arriving on an Emirates When you arrive on your connect- flight from Dubai or an Air Mauritius ing, domestic flight, proceed to bag- flight from Mauritius, you will arrive in gage collection. Once you have your the International section of the arrivals bags, continue out into the public area terminal. Upon arrival you will need where you will see a Bundu Bashers to clear immigrations (so have your representative, wearing bottle green passports ready) and then collect your shirts and South Africa coloured sash- baggage before proceeding through es, and holding up a CHI board, wel- Customs and Excise. You will then coming you. Make yourself known to a come out into the public area, where Bundu Bashers or CHI representative you will see a Bundu Bashers repre- for us to direct you to your coach for sentative (wearing bottle green shirts transfer to the hotel. and South Africa coloured sashes, and holding up a CHI board). Make yourself known to any of the Bundu Bashers or CHI representatives in or- der for us to direct you to your coach for transfer to the hotel.Currency exchange facilities available at the airport:Foreign exchange, banking services and automated teller machines (ATMs) situatedon the ground floor of the passenger terminal building are:• Bidvest Bank (Rennies foreign exchange) • Standard Bank • A Nedbank ATM• An ABSA ATM • A Standard Bank ATM • Landside Retail* Please make yourself known to a Bundu Bashers or CHI representative before you use any of these facilities so that we know that you have arrived and can wait for you!Useful contact numbers upon arrival:Shireane Goodenough (Bundu Bashers Travel): +27 31 72 500 5437Helen Mason, Head of Operations, CHI: +31 61 136 1103Airports Company of SA Information: +27 31 32-436-6584Airport Clinic: +27 31 32-436-6509 7
  7. 7. Safety when travelling We hope that all of our participants will experience a safe and uneventful journey but would like to make you aware of a few safety issues: Luggage and travel insurance Safety tips – South Africa Unfortunately the international airports Crime in South Africa, like many other in Dubai and Johannesburg are known places in today’s world, can be an is- for experiencing problems with lost sue. We advise all participants to avoid luggage. Please note that participants unnecessary problems by following a will need to arrange their own travel in- few simple precautionary tips: surance to cover any such incidents. CHI does not provide any insurance • Avoid deserted areas at night. coverage for participants. We also • Try to go out in groups. recommend that you carry a change • Avoid wearing visible jewellery or of clothes in your hand luggage as a carrying cameras and bags loose- precaution. ly over your shoulder. • Keep mobile phones, wallets and personal documents tucked away where no one can see or get to Useful contact Numbers: them. • Don’t leave your bag(s) unattend- IC Contact: ed or open. Helen Mason: +31 61 136 1103 (CHI) • When using automatic teller ma- BB Travel: +27 31 (0)72 500 5437 chines (ATMs) in South Africa, practice the generally accepted Airports Company of SA Information: safety precautions you would em- +27 31 (0)32-436-6584 ploy when at home. • • Never accept an offer from a stran- ger to help you with your transac- Police / Fire: tion at an ATM. 10111 • Do not accept rides from strangers Ambulance: or unauthorised taxi cabs. 10177 From mobile phones only, for any emergency: 1128
  8. 8. Hotel Location
  9. 9. General Information - IC 1. Hotel Information The venue for the Sixth International Consul- additional nights in the hotel outside of tation is: the special rate periods you will need The Gateway Hotel to arrange and pay for yourself directly Corner of Boulevard & Twilight Drive with the hotel of your choice. Durban, South Africa Check In/Out Tel: +27 (0) 31 536 9200 Fax: +27 (0) 31 536 9201 Normal hotel check-in is any time after Web: www.thegatewayhotel.co.za/ 14:00. The hotel will do its best to ac- commodate earlier check-in, but cannot guarantee it. Check out is 10:00 on the Extended hotel stay fee day of departure. If your flight leaves The hotels are offering a special rate of later in the evening, the hotel can store €102 per night (including breakfast) for your luggage for you during the day, but any participants who would like to stay you are responsible for collecting it and extra nights at the hotel immediately taking it with you to the airport. before or after the IC. This special rate is applicable for the nights of 14 and 15 When: Check-in after 14:00 October before the IC, and the nights When: Check-out before 10:00 of 19, 20 and 21 October after the IC. Hotel bookings for these nights are not ** Please note that any personal expenses included in your conference fee and you incurred during your stay, including room ser- will be invoiced for these extra nights. If vice, mini-bar use, laundry and dry cleaning, you are interested in staying at the hotel telephone calls made from your hotel room during the special rate periods, please and all other extra hotel services, are the sole contact us at IC2012@childhelplinein- responsibility of the delegate and must be set- ternational.org before the event. Any tled upon checkout from the hotel.10
  10. 10. General Information - ICAccommodations sponsored participantsSome sponsored delegates will be • Delegates staying at the Royal Palm willaccommodated at the Royal Palm take their breakfast at the Royal Palmhotel, which is less than 5 minutes and their lunch and dinner with the fullwalk from the conference venue. The delegation at the Gateway hotel.accommodation at the Royal Palm al-lows those delegates who are sharing • The extended hotel rate, dates and ar-rooms extra comfort and space. rangements noted on the previous page apply for the Royal Palm hotel as well.The Royal Palm Hotel08 Palm Boulevard ** Please note that any personal expensesNew Town Centre incurred during your stay, including room ser-Umhlanga Ridge, 4320 vice, mini-bar use, laundry and dry cleaning,Durban, South Africa telephone calls made from your hotel roomTel: +27 (0) 31 581 8000 and all other extra hotel services, are the soleFax: +27 (0) 31 581 8002 responsibility of the delegate and must be set-Web: www.royal-palm.co.za/ tled upon checkout from the hotel. 11
  11. 11. General Information - IC 2. Conference Fee 3. Wi-Fi Services Your conference fee covers three nights There is free wireless internet (wi-fi) in at the hotel (16-18 October) and all the lobby of the Gateway hotel and in meals during the IC (dinner on Tuesday the rooms. Please be advised, howev- 16 October through lunch on Friday 19 er, that there is only one (1) communal October), as well as transfers and con- computer available in the lobby for use. ference materials. Kindly note that all other expenses in- 4. Language and Translations curred by conference participants are not covered and are the responsibility of The official language of the IC is Eng- the individual delegate. lish. We are doing our utmost to have simultaneous translations for Spanish, French and Arabic at the plenary ses- sions and appropriate translation avail- able during the Regional Spaces and workshops. Some technical limitations will be unavoidable however. 5. IC Sign-In and Materials Sign-In, ID tag and conference bag Connecting to Children and the 2011 We kindly invite you to please sign in Violence Against Children reports. and pick up your IC 2012 bag, ID tag and important information, at the IC Desk in Your posters & materials at the IC the lobby of the hotel, on Tuesday 16 We are please to remind you that there October, between 15:00 and 19:00. will be a designated exhibit area where you can share your posters and other When: Tuesday 16 October, 15:00-19:00 materials with your fellow participants. * There will also be someone at the registration The exhibit area will be open to visitors desk at all times, for late arrivals and questions at all times during the IC. You are invited regarding logistical and travel matters to hand in your materials for the exhibit area upon registration. We will make Distribution of CHI materials sure your materials are placed, in alpha- The IC presents a wonderful opportunity betical order by country. Please bear in for the CHI Secretariat to distribute new mind that space is limited and plan ac- publications and tools to our members. cordingly. If you have any questions, Please make sure to leave room in your please do not hesitate to contact us at luggage to take them back home with IC2012@childhelplineinternational.org you! Materials which will be distributed or speak to a member of the CHI or at the IC in hard copy include the 2011 Childline South Africa staff at the event.12
  12. 12. General Information - IC6. MealsAs noted above, your conference fee covers meals from dinner on Tuesday 16 Octo-ber through lunch on Friday 19 October. Breakfast will be served at your hotel (Gate-way hotel or Royal Palm) and coffee/tea breaks, lunches and dinners will be servedat the Gateway hotel, unless otherwise specified in the Full Programme. There will beseveral vegetarian options available at all meals.Civic Reception and Welcome Dinner Traditional Dress at Welcome DinnerAs is the tradition at the International CHI’s members and partners constituteConsultation, there will be a welcome a rich and varied tapestry of cultures.dinner on Wednesday 17 October, The IC is a wonderful opportunity togenerously sponsored by the Mayor of share a bit of ourselves with one an-Durban. Busses will transport all partici- other. To this end, please bring yourpants from the hotels to the dinner site. country’s traditional dress to wear toMore information will be provided upon the official welcome dinner on Mondayregistration. evening.Departure from hotel: You will be given Alcoholmore information on the exact departure There will be no alcohol served at mealstime and bus arrangements to the welcome during the conference. Participants maydinner upon registration. purchase alcohol during dinner at their own expense.Dress code: Traditional dress of your coun-try, or smart-casual dinner attire. Special Dietary Requests If you have any special dietary needs, please notify staff upon registration and sign-in at the hotel. We will do our best to accommodate your needs.7. Emergency IC Contacts:If you need any additional assistance during the IC and are unable to locate CHI,Childline South Africa or Bundu Bashers Travel staff on the ground, please call:• Helen Mason, Head of Operations, CHI: +31 61 136 1103• Shireane Goodenough, Bundu Bashers Travel: +27 31 (0)72 500 5437 13
  13. 13. General Information - IC 8. Sponsored participants Sponsored participants - reimbursements at Sponsored participants – shared rooms the IC As per CHI’s Sponsorship Protocol, all Except for emergencies, all reimburse- sponsored participants are requested to ments for sponsored participants will be share a room with another sponsored done via bank transfer only. Only a small participant. For the IC in Durban we are cash reserve will be available for such fortunate enough to have capacity in emergencies at the IC. Please consult the hotel to offer sponsored participants the Programme Manager for your re- the opportunity to pay for a single room gion before approaching CHI’s financial if they would prefer not to share. You officer, Jonathan Mateyo, about IC reim- should have received information about bursements. Any unresolved queries re- this via email. If you did not, please lated to IC reimbursements can then be contact Jane Hannon at jane@childhel- directed to Jonathan Mateyo, via email plineinternational.org for more informa- at jonathan@childhelplineinternational. tion. For participants who are sharing org or at the CHI Operations Room at a room, we will be contacting you soon the hotel during the IC at the following to let you know who you will be sharing specific times: with. We will only match delegates with the same gender and we will also try • Thu. 18 October 17.00-18.00 to match delegates speaking the same for countries beginning with the letters A language. to L • Thu. 18 October 18.00-19.00 Sponsored participants – further information for countries beginning with M to Z For any further questions both prior to and during the IC, please contact Jane Please allow sufficient time for the bank Hannon: jane@childhelplineinternation- transactions to be processed. al.org or in person during the IC. Sponsored participants – boarding passes Sponsored participants are kindly re- quested to hold onto their boarding passes and to hand them to Indra Bis- eswar, CHI’s Office Manager, upon their arrival at the hotel in Durban.14
  14. 14. Practical Information: Durban & South AfricaSouth Africa, officially the Re-public of South Africa, is a coun-try located at the southern tip ofAfrica.Geography PopulationSouth Africa is divided into nine prov- South Africa is a nation of diversity, withinces, with 2,798 kilometres (1,739 mi) many different cultures, languages andof coastline on the Atlantic and Indian religious beliefs.oceans. To the north of the country liethe neighbouring territories of Namibia, Most South Africans are the product ofBotswana and Zimbabwe; to the east some form of immigration: Indigenousare Mozambique and Swaziland; and Africans are descendants of migrantsLesotho is an enclave surrounded by from further north in Africa who first en-South African territory. tered what are now the confines of the country roughly one thousand years ago. White South Africans trace back to later European settlers, mainly from the Netherlands and Britain. Coloureds are the combined heritages of all of these groups, as well as from slaves from the then East Indies. Other South Africans are descendants of Indian and Chinese labourers who arrived in the nineteenth and early twentieth centuries. According to the mid-2011 estimates from Statistics South Africa, the coun- try’s population stands at 50.5 million. Africans are in the majority, making up 79.5% of the population, while white people and coloured people each make up 9.0% and the Indian/Asian popula- tion 2.5%. The Durban Metropolitan Area has a population of approximately 2.5 million people. 15
  15. 15. History South Africa’s history is as diverse and rich as its people, languages and cultures. To give a full overview requires far more space than these pages allow, and we thus make do with a brief summary here: • The discovery of a nearly two million • The discovery of mineral riches in year-old new species of hominid, South Africa coincided with a hard- Australopithecus sediba in the Cra- ening of racial attitudes in the late dle of Humankind World Heritage 19th century. As a result, the need Site just 40 kilometres from Johan- for cheap labour in the mines saw nesburg in 2010, as well as fossils a rise in oppressive policies toward found in caves across South Africa blacks, including ‘pass laws’, meant over the last century, attest to the to ensure indigenous populations nation’s rich prehistoric heritage. could not easily own land. This helped channel them into labour • More recently, South African history markets, and specifically the mines. has frequently been dominated by discord and strife between various • The late 1800s and early 1900s diverse ethnic groups. For the first were marked by the Anglo-Boer 150 years of its contemporary his- wars, fought between the British tory, from 1652, the country was a Empire and the Afrikaans-speaking Dutch colony, and then a British col- Dutch settlers (mainly farmers, or ony for another 150 years starting in ‘boers’ in Dutch). The ‘scorched 1795. As with other colonial-era set- earth policy’ employed by the Brit- tlements, conflict and repression of ish, and the internment of many the indigenous Khosian and Bantu Boer and Africans in concentration people soon ensued. camps left a bitter after-taste. Apartheid: Racial segregation in South Africa began in colonial times under Dutch and British rule. How- ever, apartheid as an official policy was introduced following the general election of 1948. New legislation classified inhabitants into four racial groups (‘native’, ‘white’, ‘coloured’, and ‘Asian’), and residential areas were segregated, sometimes by means of forced removals. Non-white political representation was completely abolished in 1970, and starting in that year black people were deprived of their citizenship, legally becoming citizens of one of ten tribally based self-governing homelands called bantustans, four of which became nominally inde- pendent states. The government segregated education, medical care, beaches, and other public services, and provided black people with services inferior to those of white people. Reforms to apartheid in the 1980s failed to quell the mounting opposition, and in 1990 Presi- dent Frederik Willem de Klerk began negotiations to end apartheid, culminating in multi-racial democratic elections in 1994, which were won by the African National Congress under Nelson Mandela. Although the official abolishment of Apartheid occurred in 1990 with repeal of the last of the remaining Apartheid laws, the end of Apartheid is widely regarded as arising from the 1994 democratic general elections.16
  16. 16. Fun Facts • South Africa has three capital• The British won the Anglo-Boer cities: Pretoria, often treated wars, but the ensuing poverty as the single capital, is home amongst both the Boers and the to the executive branch of blacks, and the fanning of Afrikan- government; Cape Town is er1 nationalism, eventually led to home to the Assembly; and the the rise to power of the Afrikaner Supreme Court is located in National Party (NP) in the general Bloemfontein. election of 1948. • Although Johannesburg is the• Today, the country is best known for commercial centre of the coun- its emergence from the oppressive try, it is not actually one of the system of Apartheid, a system of capital cities. racial segregation institutionalised by political leaders in south Africa • The national flag of the Repub- after the Second World War. Nelson lic of South Africa was adopt- Mandela is one of the central fig- ed on Freedom Day, 27 April ures from this era of South African 1994, and first flown 10 May history, although by no means the 1994 - the day Nelson Mandela only one. was inaugurated as President. Read the full history overview here: • The flag incorporates the green http://www.info.gov.za/aboutsa/history. and yellow of Nelson Mande- htm. la’s party, and the red, white and blue of the former Boer re- publics flags. • The ‘V’ shape starting at the flag pole side represents the convergence of South Africa’s diverse society and the desire for unity. • It is the only six-coloured na- tional flag in the world!1 South Africans of Germanic, mainly Dutch,descent, and among them the Boers. 17
  17. 17. Cuisine potatoes. It has a Cape Malay heritage; The cuisine of South Africa is sometimes Boerewors: Literally, farmer’s sausage. called ‘rainbow cuisine’, as it has had It’s made with seasoned beef or pork; a variety of cultural and regional influ- Bredie: A heavily spiced stew incorporat- ences. These include the dishes of the ing meat (typically lamb) and vegeta- indigenous people of South Africa (such bles. Tomato Bredie is the best-known as the Khosian and Xhosa, Zulu and version of this speciality, introduced by Sotho-speaking people); colonial foods the Cape Malays; Bunny chow: A fast brought by the Dutch and British, as well food dish consisting of a hollowed out as their slaves; the unique flavours and loaf of bread filled with curry, that origi- spices of the Indian and Chinese mi- nated in the Durban Indian commu- grant workers; the cuisine of the Cape nity; Melktert: Translates “milk tart”. It’s Malay people, which has many charac- a milk-egg-and-sugar dessert custard teristics of Malaysia and Java; and reci- prepared in a round pastry shell; Potjie- pes from neighbouring colonial cultures kos: A traditional meat-and-vegetable such as Portuguese Mozambique. stew of the Boers. It’s slowly cooked in a three-legged cast-iron pot over coals; Some typical South African dishes in- Sosaties: Marinated, cubed meat (usu- clude: Biltong: This is jerky-type air- ally lamb) is skewered and barbecued dried meat (usually beef); Bobotie: It’s shish-kebab style; Vetkoek: a traditional like the British shepherd’s pie, but the Afrikaner pastry. It is dough deep-fried minced meat is curried - and the top- in cooking oil and either filled with ping is frothy custard instead of mashed cooked mince (ground beef) or spread with syrup, honey, or jam. The City of Durban Durban (Zulu: eThekwini, from itheku meaning ‘bay / lagoon’) is the largest city in the South African province of KwaZulu-Natal and the third largest city in South Africa. It forms part of the eThekwini metropolitan municipality. Durban is famous for being the busiest port in South Africa. It is also seen as one of the major centres of tourism be- cause of the city’s warm subtropical climate and extensive beaches. The municipality, which includes neighbouring towns, has a population of almost 3.5 million, making the combined municipality the biggest city on the east coast of the African continent. The metropolitan land area of 2,292 square kilometres (885 square miles) is comparatively larger than other South African cities, resulting in a somewhat lower population density of 1,513 square kilometres (3,920 square miles). Today, Durban is the busiest container port in Africa and a popular tourist destination. The Golden Mile, developed as a welcoming tourist destination in the 1970s, as well as Durban at large, provide ample tourist attractions. The Golden Mile was redeveloped late 2009 in time for the 2010 FIFA world cup. It was resurfaced and widened between Ushaka Marine World and Moses Mabhida Stadium. Durban’s most popular beaches are also located along the Golden Mile. The city is also a gateway to the national parks and historic sites of Zululand and the Drakensberg.18
  18. 18. Travel Information for Durban, South AfricaVisa Requirements for South AfricaWhether or not you need a visa to travel before arriving at a South Africanto South Africa depends on your na- port of entry if you intend to staytionality (the country of your passport). in the country for 90 days or less:Some nationalities are ‘visa exempt’ – African Union Laissez Passer, Andorra, Argen-meaning they do not need to apply for tina, Australia, Austria, Belgium, Botswana, Bra-a visa before they travel. Some nation- zil, Canada, Childe, Czech Republic, Denmark,alities are visa exempt if the applicant Ecuador, Finland, France, Germany, Greece,is travelling to South Africa for 30 days Iceland, Ireland, Israel, Italy, Jamaica, Japan,or less, and some nationalities are visa Liechtenstein, Luxemburg, Malta, Monaco,exempt if the applicant is travelling to Netherlands, New Zealand, Norway, NorthernSouth Africa for a period of 90 days or Ireland, Paraguay, Portugal, San Marino, Sin-less. Everyone else needs to apply for a gapore, Spain, St Vincent & the Grenadines,visa before leaving for South Africa. Sweden, Switzerland, Tanzania (90 days per year from 1 November 2010), United Kingdom1. If you hold a national passport (dip- of Great Britain, Uruguay, Venezuela, United States of America, Zimbabwe. And: British Is- lomatic, official or ordinary) or a lands of Bailiwick, Guernsey, Jersey, Isle of travel document for any one of the Man and Virgin Islands. And: British Overseas following listed countries / territo- Territories namely: Anguilla, Bermuda, British ries / international organizations, Antarctic Territory, British Indian Ocean Territory, you will not need to apply for a British Virgin Islands, Cayman Islands, Falkland visa before arriving at a South Af- Islands, Gibraltar, Montserrat, St Helena and rican port of entry if you intend to Dependencies (Ascension Island, Gough Is- stay for a period of 30 days or less, land and Tristan da Cuna), Pitcairn, Henderson, or are in transit: Ducie and Oeno Islands, the Sovereign Base Ar- eas of Cyprus, South Georgia and South Sand- Antigua and Barbuda, Barbados, Belize, Be- wich Islands and the Turks and Caicos Island. nin, Bolivia, Cape Verde, Costa Rica, Cyprus, Gabon, Guyana, Hong Kong (only with regard to holders of Hong Kong British National Over- 3. Travellers travelling on passports seas passports and Hong Kong Special Admin- from any country not listed above istrative Region passports), Hungary, Jordan, are required to apply for a visa pri- Lesotho, Macau (only with regard to holders of or to departing for South Africa. Macau Special Administrative Region passports (MSAR)), Malaysia, Malawi, Maldives, Mauri- The information listed here comes from tius, Mozambique, Namibia, Peru, Poland, Sey- the website of the Department of Home chelles, Slovak Republic, South Korea (Repub- Affairs of the Republic of South Africa: lic), Swaziland, Thailand, Turkey, Zambia. www.home-affairs.gov.za/Counties%20 Exempy%20from%20SA%20Visaa.2. If you hold a national passport (dip- html. As the information is subject to lomatic, official or ordinary) or a change, please do also check with the travel document for any one of the South African Embassy or Consulate in following listed countries / territo- your country of origin to be absolutely ries / international organisations, sure about your visa requirements be- you will not need to apply for a visa fore you depart for South Africa. 19
  19. 19. Documents Needed for Travel to South Africa The following health requirements are Foreigners who wish to visit South Af- recommended (not required) for South rica must have: Africa: • Passport / travel document valid for • Tetanus recommended if coming from thirty (30) more days after the intend- an infected area; ed return date from South Africa; • Hepatitis A & B recommended; • The passport must contain at least • Typhoid recommended; two (2) unused (blank) pages labelled • Malaria prophylaxis recommended if Visa; visiting high risk Malaria areas such • A return ticket; as the Kruger National Park; • Proof of financial means in the form • Bilharzia & Rabies present. of bank statements, salary advices, or on-person monetary means (cash, travellers checks or credit card). Drinking water Tap water in South Africa’s major cities Given that the conditions may vary, it is safe to drink and cook with. Not all tap is advisable that you contact the South water in rural areas is safe for consump- African Embassy or Consulate in your tion, so take precautions if necessary. country of origin to verify these require- The responsibility to provide clean wa- ments before you start your trip. ter rests with locally-based water ser- vices authorities, which regularly moni- tor the quality of drinking water in South Travel Insurance Africa. These authorities are also rated Please kindly note that participants according to the Blue Drop Certification need to arrange their own travel insur- System. Tap water undergoes treatment ance, as CHI does not provide any in- which ensures it is free of harmful micro- surance coverage for participants. Trav- organisms and contaminants. In some el insurance is recommended for travel areas South African drinking water is to South Africa. rich in minerals and may involve a bit of getting used to. Avoid drinking water from streams and rivers. Vaccinations The following health requirements are required for South Africa: Weather and Climate • Yellow Fever if coming from an infect- Durban’s weather is fairly mild year- ed country. round, with some rainfall throughout, but mostly in summer. The seasons are Please make sure you have a valid Yellow Fe- as follows: Summer- November-March, ver vaccination prior to your departure to South Autumn- April-May, Winter- June-August, Africa. If you are uncertain whether you are al- Spring- September-October. The rainy ready vaccinated or not, please contact your lo- season is late November through De- cal health provider or health clinic. cember extending into January, with tropical thunderstorms an almost daily interlude to the warm, sunny days. The20
  20. 20. windy season starts about August and in South Africa. Please do check withcan last right through to January. your mobile company about using your phone in South Africa before you leaveOctober is spring time in Durban, with your home. You may be given an al-temperatures usually ranging from highs ternate phone to take with you on yourof around 23°C (73°F) to lows of about travels. Alternatively, local South African18°C (64°F), although it can be windy mobile phones can be hired at all inter-and also rain on and off. national airports and prepaid airtime can be purchased at most retail outlets. To make calls, the following codes apply:AttireWhat you should wear in South Africa For outgoing international calls:will depend on the season, the occa- Dial 00 plus the country and area codession and the place. Durban in mid-Oc- of the destination concerned. Refer totober can be warm and sunny, but also telephone directories for internationalwindy and there can be occasional rain dialing codes, or obtain 24-hour assis-showers. It is advisable to bring a light tance by calling 10903.jacket or wrap, as well as sunglassesand a hat. If you are doing business in For incoming international calls:the country, business attire (suit and tie) The code for people to dial to call you inis generally called for in the corporate South Africa is +27 followed by the citysector, but media for example generally code (31 for Durban), or the cellphonedress more casually. For game viewing, code, dropping the first 0.a couple of neutral-toned items will beuseful, but there’s no need to go over- Special dialling codes within South Africa:board. A good pair of walking shoes is 08 numbers are free to the caller with-also advisable. For the evening, if you in South Africa; 0860 numbers areare dining at an upmarket restaurant charged at local rates; 0861 numbersor seeing a show, smart-casual attire is are charged at a flat rate.recommended. Time ZoneTelecommunications South African Standard Time, or SAST,There is a well-established mobile (cel- is the name of the time zone used bylular) phone network in South Africa. all of South Africa, as well as SwazilandFour mobile service providers - Voda- and Lesotho. The zone is two hourscom, MTN, CellC and Virgin - ensure ahead of UTC (UTC+2) and is the samecountrywide coverage and reception is as Central Africa Time, with Daylightgenerally good in urban areas. Please saving time not being observed in eithernote that mobile coverage in South Afri- time zone. There are other countries,ca uses GSM technology, meaning that such as Greece, that are in the sameit is incompatible with older, single band time zone but do not use the term ‘Southphones from the USA, Japan and some African Standard Time’.other countries. Most newer phonesare tri-band or four-band and will work 21
  21. 21. Languages Electricity South Africa has eleven official lan- • The South African electricity supply is guages: two West-Germanic languages 220/230 volts AC 50 HZ. (English and Afrikaans) and nine Ban- • Most plugs are 15 amp 3-prong or 5 tu languages. Four of these are Nguni amp 2-prong, with round pins. If an languages (Zulu, Xhosa, Swati and adaptor is called for, consider bringing Ndebele) and three are Sotho–Tswana one with you, although they can be languages (Northern Sotho, Southern purchased locally. Sotho and Tswana). Tsonga is a Tswa– • US-made appliances may need a Ronga language. Fewer than one per transformer. cent of South Africans speak a first lan- guage other than an official one. Most • Most hotel rooms have 110 volt outlets South Africans can speak more than for electric shavers and appliances. one language. Dutch and English were the first official languages of South Af- rica from 1910 to 1925. Afrikaans was added as a part of Dutch in 1925. Dutch Currency and Payments was replaced by Afrikaans when South The rand (sign: R; code: ZAR) is the cur- Africa became a republic in 1961, and rency of South Africa. It takes its name Dutch was dropped in 1983. Between from the Witwatersrand (White-waters- 1983 and 1994, South Africa had only ridge in English), the ridge upon which two official languages: English and Af- Johannesburg is built and where most rikaans. of South Africa’s gold deposits were found. The rand is subdivided into 100 Systems of Measurement cents. Coins come in denominations of The units of measurement used in 5c, 10c, 20c, 50c, R1, R2 and R5. Notes South Africa are metric. Road distances come in denominations of R10, R20, are measured in kilometres, petrol in li- R50, R100 and R200. tres and solid food in grams. These are the basic conversions from metric to the All major credit cards are accepted in imperial system, and vice versa: the country, particularly MasterCard, Visa, American Express and Diners ----------------------------------------------------- Club. Travellers’ cheques can be ex- 1 cm 0.39 inch 1 metre 3.3 ft or 1.1 yards changed in banks, bureaux de changes 1 km 0.62 miles and some hotels. Money can also be 1 kg 2.2 lb withdrawn at automated teller machines 1 litre 0.62 US gallons (ATM) of which there are many coun- 1 litre 0.22 imperial gallons 1 gram 0.04 oz trywide. South Africa’s main banks are ----------------------------------------------------- Absa Bank, First National Bank, Ned- 1 ft 0.3 metre bank, Standard Bank and Capitec. 1 inch 2.45 cm 1 mile 1.6 km 1 lb 0.45 kg Tipping is common practice in South Af- 1 oz 28 gram rica, and the exact amount depends on 1 imperial gallon 4.55 litres the situation: 1 US gallon 3.8 litres22
  22. 22. • In a restaurant or bar it is polite to tip Banking, Shopping & Office hours 10-15%. Some restaurants will add All hours listed here are indicative only. the tip to your bill automatically, so Precise hours at any given location may check your bill before tipping. vary and are subject to change.• Tour guides and coach drivers are tipped at the end of the day. Recom- Banking hours mended tip is usually R10.00 per per- 08h30/09h00 - 15h30/16h00 Mon-Fri son on a day tour. 08h00/09h00 - 11h00/11h30/12h00 Sat• At hotels and airports it is customary to tip the porter R3.00-R5.00 per bag. Shopping hours 09h00- 17h00/18h00 Mon-Fri• In South Africa, petrol (gas) stations 08h30/09h00 - 13h00 Sat (smaller centres) are manned by attendants who will 09h00 - 17h00/18h00 Sat (urban areas) refuel your vehicle, clean your wind- 10h00 - 15h00/16h00 Sun (urban areas) screen and offer to check your oil, wa- ter and tyre pressure. A tip here will Office hours depend on how much they do for you. 08h30/09h00 - 17h00 Mon-Fri It is customary to pay in silver (R1, R2 and R5 coins) at your discretion. Government department• Consider a 10% – 15% tip for mas- 08h30 - 16h40 Mon-Fri sages, body wraps, facials and hair- cuts. Post Offices hours• The 10% tipping rule also applies 08h30 - 16h30 Mon-Fri when taking a taxi. Please note also 09h00 - 12h00 Sat that most cabs work with cash only and it is better to ask how much you’ll be expected to pay for your journey Meal times before getting in. Generally, breakfast is between 7-9 AM, lunch anytime between 12-2PM and dinner between 6-8PM. 23
  23. 23. Childline south Africa • Introducing Childline South Africa • Meet the Childline South Africa Team24
  24. 24. Introducing Childline South AfricaChildline South Africa is an effectivenon-profit, non-government organizationthat works collectively to protect childrenfrom all forms of violence and to createa culture of children’s rights in South Af-rica. Childline services began in KwaZu- Childline South Africa is an affiliation oflu-Natal in 1986 in response to the very provincial Childlines. Each Province inhigh levels of child sexual abuse which South Africa , has a provincial Childlinecharacterised South Africa. Other pro- office to which the toll free line for chil-vincial offices developed from this date dren is directed. The National Childlinewith the National Office opening on 1st Office has a coordinating and develop-August 2003. ment function and provides the online counselling.Childline South Africa (National Office) iscommitted through the support and ca- Programmespacity building of its affiliates to inter alia: Programmes delivered through the pro-• Developing appropriate child protection ser- vincial offices include: vices including a 24-hour toll-free helpline and supportive therapeutic services for children 1. Crisis Line who have been victims of trauma & abuse, and The toll-free counselling line deals with their families; thousands of queries from children and adults. The line, which provides an in-• Education and awareness raising programmes valuable preventive, educational and facilitating the prevention of violence against remedial service, receives calls relating children; to a wide variety of issues and problems• Court preparation & support programmes for including abuse (physical, emotional, children who have to give evidence in court; sexual); child pornography; abuse at• Networking to establish strategic alliances with school by educators; abandonment; the aim of advocating for policy changes that HIV/AIDS; relationship problems (peers, will facilitate good management practices for parents, teachers); sexual problems and abused children; pregnancy; depression and attempted• Research into violence against children within suicide; neglect; financial problems; the South African context; and learning and educational problems; bul- lying; harassment; homeless children;• On-going training and development of staff begging; divorce, custody and access; members and volunteers; sibling issues; loneliness; and test calls.• Online counselling service; The Childline Toll free number receives• Training and capacity building within its own af- approximately 2 million calls on an an- filiates, and including networking partners. nual basis across South Africa. 25
  25. 25. 2. Prevention & Education and numerous policy documents related Prevention and education programmes to the care and protection of children. in schools, communities and other con- texts provide information on children’s 7. Online Counselling Service rights, child abuse, HIV/AIDS, leadership In the light of the ever growing use and development and responsible relation- popularity of the internet, and an in- ship and sexual behaviours. crease in popularity of online commu- nication, particularly by adolescents, 3. Training of Volunteers Childline South Africa is keeping up with The training of volunteers assists Child- the times, and meeting young South Af- line to provide their services with the as- ricans where they are – online. Online sistance of professional staff who moni- Counselling and assistance is offered tor and mentor. Volunteers provide the nationally Monday – Saturday, from majority of the on-line counselling ser- 2pm – 6pm. The Online counselling ser- vices. Staff and volunteers receive train- vice is available to South African youth ing around HIV/AIDS and counselling. If under the age of 21 years, who are you are interested in receiving informa- registered on MXit, as well as to adults tion regarding this training, please con- with concerns about children. Based in tact your nearest Childline office for their the national office in Durban this ser- schedule. vice networks closely with all Childline provincial offices, to which children and 4. Treatment services to abused chil- youth requiring face to face services are dren and their families referred. The aim of the online counsel- This service focuses on the healing of ling service is to provide advice and in- both the child and family from the trauma formation services to contribute to of abuse and includes dealing with fami- the overall well-being of children, youth lies of children who are HIV/AIDS infect- and caregivers of children and to ensure ed as a result of abuse. Therapy reduces the inclusion of children and youth with the cycle of violence in families and com- disabilities, particularly the hearing im- munities through this healing process. paired. 5. Networking & Coordination 8. Some of the Childline offices also Networking and coordination of services offer: to children is an important activity to en- • Court preparation services. This is offered to sure that children do not experience sec- abused children who have to testify in criminal ondary trauma. court. • Safe emergency care. This is offered to chil- 6. Advocacy dren in need of immediate removal. Advocacy on children’s rights which in- • Training of other professionals who in the volves monitoring legislation and policy course of their work may come into contact with and its implementation. Developed and children who have suffered abuse and neglect. synthesized comment by Childline on proposed legislation and a number of • Offender rehabilitation. This programme ad- policy documents such as The Children’s dresses the offending behaviour of children and Act, The Child Justice Act; The Criminal adults who have committed offences against Law (Sexual Offences) Amendment Act; children.26
  26. 26. Offices and Contact InformationFor immediate assistance, Childline South Africa has a toll-free number: 08000 555 55. Children and adults onbehalf of children who call this number are directed to the appropriate regional office.Childline National Office Chatsworth: Chatsworth Crisis Care CentreTel: (+27)-(0)31-207 9108 Port Shepstone: 1 Voortrekker PlaceFax: (+27)-(0)86 511 0032 / (+27)-(0)31 207 9082 Outer West: Mobile Unit in Other West / PinetownPostal Address: PO Box 51418, Musgrave, 4062 areasPhysical Address: Suite 310, 3rd Floor Cowey Park, Ndwedwe: Ndwedwe Justice Centre, Ndwedwe91 Problem Mkhize Rd, Morningside, Durban, 4000 Inanda: Mobile Unit in InandaEmail: admin@childlinesa.org.zaWeb: www.childlinesa.org.za Childline Limpopo Tel: (+27)-(0)15-2956449Childline Free State Postal Address: PO BOX 3521, Polokwane 0700,Tel: (+27)-(0)51-4303311 Limpopo ProvincePostal Address: PO Box 1011, Bloemfontein, 9300 Physical Address 17 Hans van Rensburg St, Polok-Physical Address: 54 Aliwal Street, Bloemfontein waneEmail: SanmarieD@childwelfarebfn.org.za Email: childliner.cl@telkomsa.netChildline Gauteng Childline MpumalangaTel: (+27)-(0)11-6452000 Tel: (+27)-(0)13-7522770Postal Address: PO Box 32453, Braamfontein, 2017 Postal Address: PO Box 40017, The Village, 1218Physical Address: 13 TMI Building, 305 Memorial Physical Address: Medeen building, 303 HensallInstitute for child Health and Development, Joubert Street, Nelspruit, 1200Street Extension, Johannesburg Email: Phumzile@childlinempu.org.zaEmail: admingauteng@childline.org.za Web: www.childlinemp.org.zaWeb: www.childline.org.za Childline Northern CapeSub offices Tel: (+27) 053 8325962Katorus: Katlehong Resource Centre, 824 Postal Address: PO Box 258, Kimberly, 8301Ramokunopi, West Katlehong Physical Address: 6 York Street, Kimberly 8301Soweto/Pfunanani: Chris Hani / Baragwanath, Old Email: administration@childlinenc.org.zaPotchefstroom Road, SowetoThembisa: Thembisa Multipurpose Centre, Andre Childline North WestMaphetu Street, Thembisa Tel: (+27)-(0)18-2974411Sebokeng: No 19 Moshoeshoe Street, Sebokeng Postal Address: 31 Retrief Street, Potchef- stroom,2531Childline KwaZulu-Natal Physical Address: Same as aboveTel: (+27)-(0)31-3120904 Email: j.joeydekoker@gmail.comPostal Address: PO Box 37875, Overport, 4067 Web: no site available as yetPhysical Address: 123 Percy Osborn Road, Morn-ingside Durban Childline Western CapeEmail: administration@childlinekzn.org.za Tel: (+27)-(0)21-461 1113Web: www.childlinekzn.org.za Physical Address: 56 Roeland Street, Cape Town, 8001 and 38 Flemming Road, Wynburg, CapetownSub offices 7800Pietermaritzburg: 383 Bulwer Street Postal Address: Same as AboveUmlazi: Prince Mshiyeni Hospital, Comfort Zone Email: info@lifelinewc.org.zaKwa Mashu: Kwa Mashu Police Station Web: www.lifelinewc.org. 27
  27. 27. The Childline South Africa Team Dumisile Nala graduated from the University of KwaZulu Natal in Social Work, after which she worked for Childline KwaZulu Natal for a period of 4 years. She started as a Social Worker and when she left the organisation, she was the Assistant Director. She then relocated to the United Kingdom where she worked and lived for a period of 8 years. During this period, she gained extensive knowledge on child protection, child mental health, foster care, and adoption. In 2008 she moved back to South Africa and worked for Childline National Office as the Assistant National Director. In May 2009 she became the Chief Executive Officer of Childline South Africa. Joan van Niekerk began her work as volunteer in 1986, designing and developing therapeutic programmes and integrating them with the services on Crisis Line. National Coordinator for 6 years (2003-2009), she headed up the national office and was involved in using information from CHI network to motivate changes in law, policy and implementation. Passionate about Childline, she believes that they continue making a significant difference in many children’s lives. Bhavna Lutchman has been the Online Counselling Project Manager since 2011. As a psychology graduate, she has always been counselling and assisting people. She loves children and is happy to work for such an organisation with such a wonderful vision. Beauty Makhanya has been the Office Administrator for the last 2 years, providing administrative support within the National Office and Childline Network. She ensures that meetings, training sessions and international engagements are efficiently well arranged.28
  28. 28. The Childline South Africa Team Dieu-Donne Clemitson has been the Data Capturer since the beginning of 2012. She is involved with the back-office support which helps orphans and vulnerable children in South Africa. She believes that they all need the guidance and nurturing possible to turn them into self-efficient adults. Farah Adam was a volunteer counsellor for 2 years. Since 2010, she has been the Assistant for the Childline SA Resource Centre and The Sixth International Consultation of Child Helplines 2012 on behalf of Childline South Africa. As a psychology graduate, she enjoys counselling, helping and assisting others. She believes that helping children is a privilege. Natashya Pillay joined Childline SA at the beginning of 2012 as PEPFAR Fellow assisting with Monitoring and Evaluation (M&E). She is qualified with a Bachelor of Social Science degree (Psychology and Industrial Psychology) and a Master’s degree in Population Studies (School of Development Studies). Her experience and skills in in research, development and M&E, is hoped to assist Childline in its aims to strengthen its M&E division. Nolusindiso Buyana -Training Officer, she joined Childline SA in 2011. Her professional background in Social Work conducting training. Her aim is to capacitate the Childline Network and its partners so that they provide high quality child protection services to children and families throughout South Africa. She us very proud to be part of this organisation. 29
  29. 29. The Childline South Africa Team Reshma Singh - Training Officer since 2011. Her work entails training of caregivers and other professionals on Child Protection and legislation pertaining to Children in the South African Context. She feels fortunate and loves working and caring for children. Sibusisiwe Khumalo - OVC Programme Manager. Her passion is dealing with disadvantaged communities. Her work helps her to make contribution to the orphaned and vulnerable children and their families and ensuring they have access to desperately needed services offered by Childline. Childline South Africa Regional Directors Alice Carnell: Childline North West I am Alice Carnell and was appointed as director of Childline North West in February 2002. Since then the organisation has grown so much that it is difficult to recall where we have stated. I have 28 years experience as a social worker and 4 years as an educator. I am passionate about children and my job. For me this is actually not a job, but a calling and my whole life!! I am proud to say that Childline North West IS making a difference in the lives of children. Dr Benita S Nel: Childline Mpumalanga Is a founding member of CLMPU and launched the Crisisline for children in Mpumalanga in 2003. She has been the director of CLMPU for the past eight years. she entered the NPO sector in 2001 when she was appointed the director of LifeLine Nelspruit. In 2007 Dr Nel registered for a PHD in Social Work with the research focussing of the transition from social worker to NPO manager. She completed this process in February 2012.30
  30. 30. The Childline South Africa Team Loinel Scott-Muller: Childline Western Cape Widely experienced in Social Work, Management in NPO and Executive/Board level work and has been working as Director of the Spades Youth Development Agency for the past 13 years. He wrote his Master’s Thesis in Social Work at Stellenbosch University in 2010 and Joined Childline Western Cape in August 2011. “I see Childline as a beacon of hope for vulnerable children throughout the world. Through Childline we can address and protect the rights of children and give voice to their plight." Marietha Johnson: Childline Free State I was part of the affiliation with Childline Free State in 2005 and furthered from a social worker to newly appointed director of the organisation. Working at Childline Free State allows me to be innovative and creative in applying new systems or projects to enhance current work environments. I am passionate about Childline Free State and see this organisation growing to a leader within the child protection field. "I believe in giving someone the best you have, the best will come back to you." Motlatso Priscilla Molaudzi: Childline Limpopo Priscilla Motlatso Molaudzi was at Ga Phooko Village in Sekgosese, in the Limpopo province. She matriculated in 1988 at Mahudu High School, Limpopo. From 1990-1998. she worked as a domestic while studying at UNISA for a social worker profession. She worked for 4 years at Mpumalanga Mental Health as a social worker. She has been director of Childline Limpopo since 2005. “Bringing hope to the hopeless motivates me to keep doing what is necessary and possible.” Naomi Dube: Childline Northern Cape The director of Childline Northern Cape, a very young organisation that has been in existence May 2009. I joined the organisation in December 2011. My motivation for this job is the children who should be awarded a platform to advocate for issues relating to them. As a result CLNC seeks to establish a very strong arm of advocacy and child mobilisation in the Northern Cape in the next three years. 31
  31. 31. Child helpline international (Chi) • Introducing Child Helpline International (CHI) • CHI Supervisory Board • CHI Governance Structure • Meet the CHI Team32
  32. 32. Giving a voice to children and young people worldwide.Child Helpline International (CHI ) is the global networkof child helplines in 136 countries (as of August 2012),which together receive over 14 million contacts a yearfrom children and young people in need of care andprotection. CHI supports the creation and strengthening ofnational toll-free child helplines worldwide, and uses childhelpline data and knowledge to highlight gaps in childprotection systems and advocate for the rights of children.VisionA world where technology allows children to be heard one by one and throughtheir voices shape the world and realise their rights.MissionTo respond to children in need of care and protection and voice their concerns topolicy and decision-makers. CHI’s Soul Statement hildren are full citizens of the world. They need, deserve, and have an inalienable right to respect, nurturance, and support aimed at keeping them safe and helping them to participate fully in their lives according to their individual capabilities. Adults have a special obligation to ensure that children are safe and receive this respect, nurturance and support. hild helplines provide children with unique opportunities to express their thoughts, feelings, and needs and to seek help in their own terms, without fear or inhibition. Trusted by children, child helplines help to keep children safe and to receive respect, nurturance and support. They do this through their own direct responses and by using the knowledge given to them by children to advocate on their behalf. HI exists because child helplines around the world gain strength from working together to express these shared ideals, values and beliefs. ~ CHI’s Articles of Association, Article 2.1, March 2009 33
  33. 33. CHI Supervisory Board Each of CHI’s Supervisory Board members is a leader in the corporate or child protection sectors. Of the eight board members, five are regional child helpline representatives. Selected by child helplines from their region to represent them in all matters, Regional Representatives provide a solid system of «checks and balances» and are a critical aspect of CHI›s governance structure. They enable the Secretariat to better develop appropriate programmes, services and products for member child helplines. Three of the Board members are recognised experts in their field, with the Chair being social entrepreneur Jeroo Bil- limoria. Four members from the Management Team of the CHI Secretariat form the Management Board. They provide an essential link between the strategy of the network and the work of the Secretariat. Patron - Baroness Valerie Howarth (unpaid) Supervisory Board (unpaid) Chair: Jeroo Billimoria Secretary: Kees Peijster Treasurer: Anita Nijboer Regional Representatives (unpaid) Regional Representative Africa – Irene Nyamu (Kenya) Regional Representative Americas and Caribbean – Barbara Prado (Peru) Regional Representative Asia Pacific – Madhav Pradhan (Nepal) Regional Representative Europe – Sheila Donovan (Spain) Regional Representative MENA – Khalifa Al Jaber (Qatar) Management Board (paid) CHI Executive Director - Nenita La Rose Head of Policy and Research – Ravi Prasad Head of Programmes - Leen Decadt Head of Operations - Helen Mason34
  34. 34. 35
  35. 35. The CHI Team he CHI Secretariat is based in Amsterdam, The Netherlands and is headed by Nenita La Rose. With a small and dedicated team of 17 part- and full-time staff members and numerous invaluable volunteers, the Secretariat works to support, promote and expand CHI’s member child helplines worldwide. The CHI Secretariat is divided into three departments: Programmes, Policy and Research, and Operations. Programmes is our largest department and its staff members work directly with our member child helplines, embracing CHI’s bottom-up approach. ach department is led by a department head who, along with our Executive Director, form the management team. Together, everyone at the CHI Secretariat works to help establish, promote and strengthen child helplines everywhere, so that children’s voices may be heard and their rights to protection, provision and participation can be ensured worldwide. Executive Director – Nenita La Rose In January 2007 I began to lead CHI into a new phase of development and now in our next strategic phase 2011-2015. CHI is entering an even more exciting and challenging period of growth. As the Executive Director of CHI I am responsible for not only leading a fantastic team of committed and passionate people, but also for supporting the implementation of Children’s Rights. I firmly believe in child helplines and the role they play in strengthening child protection systems around the world. Head of Operations – Helen Mason As the Head of Operations I lead the Operations team in coordination of finance & accounting, human resources, office management, donor reporting and M&E. Recently, I have taken up the role of coordinating CHIs resource mobilisation efforts. The variety of my work makes for an exciting and demanding role. I am dedicated to the work of CHI and I am awed by the amazing work of child helplines across the world. I am originally from Sheffield UK, I have a background in the Arts and retail management. I have been living in the Netherlands for over 10 years and proud to call Amsterdam my home!36
  36. 36. Head of Programmes – Leen DecadtAs Head of Programmes, I am responsible forcoordinating CHI’s programmes department whichconsists of five regions (Africa (francophone andanglo/lusaphone Africa), Americas and Caribbean, AsiaPacific, Europe and MENA). I am involved in managing,evaluating and reporting on CHI’s Programmes tovarious key stakeholders, developing and sustainingexternal relationships and advocating at all levels. Ireturned to Europe 6 years ago, after having lived for 14years in different parts of Africa, working for U.N. andNGOs in child protection and community development.Head of Policy and Research – Ravi PrasadI am the head of the Policy and Research team andwork with my colleagues to raise policy and child rightsissues that need to be addressed by policy makers andcivil society itself. I spent over two decades working asa journalist, much of it in conflict zones around theworld. Influenced by what I saw, experienced, reportedand narrated about the human suffering, I switched overto working for international organisations and wasinvolved with policy, advocacy, campaigns andcommunications.Programme Manager for Anglophone andLusophone Africa – Alice Mapenzi KuboI am originally from Kenya and have lived in theNetherlands since 2000. My work as ProgrammeManager for Africa involves cooperation with memberchild helplines, establishing and strengthening helplines,establishing and maintaining relationships with like-minded organisations, regional advocacy on behalf ofpartner organisations and the African children.Programme Manager for Francophone Africa –Vincent ArahAs Programme Manager for Francophone Africa mymain tasks are assisting francophone African countries 37
  37. 37. The CHI Team in establishing new Child Helplines or scaling up of existing ones, lobbying for toll free numbers, creating partnerships and facilitating networking and learning among Francophone African countries. Programme Manager for the Americas and Caribbean – Magdalena Aguilar As the Programme Manager for the Americas and Caribbean at CHI, I work to facilitate the exchange of knowledge among member child helplines. I’m also expanding our network by helping set up child helplines in those countries where there are none, and by searching for child helplines that might be interested in joining our network. Further, I work as a liaison between the members and the Secretariat, exposing the members’ needs and challenges, which are translated into the development of manuals and theme based trainings. Programme Manager for Asia Pacific – Vivian Velema-Andyka & Laurence Caron As the Programme Manager for Asia & Pacific, we are responsible in assisting in the establishment, the scale- up, and the networking of helplines throughout the region. It is our goal to create a positive relationship amongst these helplines, which will allow for a free exchange of knowledge and learning experiences. Programme Manager for Europe – Thomas Mőller As the Programme Manager for Europe, I closely work together with CHI’s European membership. I have a strong focus on membership development within this very diverse region that includes organisations from Iceland all the way to the far eastern parts of Russia. In 2011, I have joined the CHI Management Team and since coordinate the Secretariat’s efforts in engaging with the telecoms and ICT sector. Living in The Netherlands since 2007, I am a happy and proud father of two boys, which I am currently trying to turn into football enthusiasts.38
  38. 38. The CHI TeamProgramme Manager for Middle East & North Africa– Nafila MaaniAs the Programme Manager for the Middle East andNorth Africa, I am responsible for networking with theexisting child helplines in the region and facilitating newchild helplines in countries where there are none. Amajor part of my work involves supporting childhelplines at all stages of development and keeping anoverview of all country level activities. Additionally Isupport CHI’s members in the region throughadvocating with regional bodies.Policy and Partnerships Coordinator – JohanMartensIn January 2008 I joined the Child Helpline InternationalSecretariat. In September 2011, the Advocacydepartment refocused its efforts as the Policy andResearch department. In my role as Policy andPartnerships Coordinator I am responsible for policyinfluencing with United Nations agencies andinternational child protection organisations. Towards thisend, I work with my colleagues to collect informationfrom the child helplines around the world on thecontacts they receive from children in need and use thisinformation to implement research, developpartnerships, write policy documents and advocate onthe regional and international level.Policy and Research Coordinator- Marieke NozAs Policy and Research Coordinator I work on thecoordination of awareness raising efforts, for CHI as anetwork and on relevant topics. One of CHI’s mostinsightful publications, Connecting to Children, isproduced annually with help of all (member) childhelplines. This data outlines the reasons why childrencall, their profiles and information on the helplinesthemselves. With the continual support of our members,coordinating the collection of this data and compilingConnecting to Children is my main task at CHI. I have auniversity degree in Human Geography andCommunications (M.A and M.MSc). 39
  39. 39. The CHI Team Communications Manager – Ammanjah de Vries As Communications Manager I have the privilege of being involved in many facets of the Secretariat’s work, from the production of communication products and tools for our extensive network of members, to external communication with key stakeholders and policy and decision makers. I am also responsible for guiding internal branding and marketing processes. Together with the rest of the CHI team I hope to do my part to ensure children everywhere are afforded their full rights, and that their voices can be heard and counted. Financial Officer – Jonathan Mateyo As CHI’s Finance Officer I am responsible for processing all financial transactions. In my position, I am also responsible for the quarterly financial reports and donor financial reports. The preparation of our financial annual report and facilitating the required annual audit process are also part of my tasks. Services Coordinator – Jane Hannon As the Services Coordinator at CHI I work closely with the Deputy Head of Programmes to ensure that all CHI hosted training events run efficiently and effectively, with the overall goal of strengthening child helplines across the world.40
  40. 40. The CHI TeamEvaluating & Monitoring Officer – Ann MurrayKlaasman-BrownI am Jamaican and I am the Monitoring and EvaluationOfficer at CHI. In terms of monitoring, I track theimplementation of programmes in our membercountries. On the evaluation side, I assess our delivering service toeffectiveness and impact in delivechildren world-wide.Maternity cover - Evaluating & Monitoring Officer –Manon BecherI have recently joined the CHI team as the newMonitoring and Evaluation Officer, temporarily replacingAnn-Murray Brown during her maternity leave. With Murray Withinthis exciting role I work across the teams, supportingthem in measuring the quantitative and qualitativeprogress made within their programmes and projects. Iam responsible for the development and maintenanceof reporting and evaluation processes for projectperformance management, and ensuring programmesmeet or exceed donor expectations and CHI’s str strategicgoals.Office Manager – Indra BiseswarAs the office manager my role involve multitasking and involvesflexibility. I am responsible for the day day-to-day officeoperations and logistics and help coordinate andconnect between all of CHI’s different operational sfacets. Additionally, I support the team as a whole in themyriad of activities they undertake, including contactswith members and partners throughout the network, andalso coordinate the CRM. 41
  41. 41. Agenda information • General Information • Full Programme • Keynote Speakers • Parallel Sessions • Marketplace • Regional Spaces • Open Space • Site Visits (For information about the General Assembly, see pages 69-78)42
  42. 42. General Information - AgendaBelow you will find some general information regarding the agenda for the InternationalConsultation 2012. The detailed programme, further information on conference rooms,keynote speakers, parallel sessions and regional spaces can be found further on in thischapter.Locations of sessions and meetings Translations during IC sessionsAll plenary sessions, regional spaces Please note that the official languageand workshops will take place at the of the IC is English. We are doing ourGateway hotel. Meeting rooms are lo- utmost to have simultaneous transla-cated on the ground floor. The exact tions for Spanish, French and Arabic atrooms for the different sessions are list- the plenary sessions and appropriateed in the full programme on pages 44- translation available during the Regional53. Any room changes will be announced and Spaces and workshops. Some technicalposted at the IC. limitations will be unavoidable,however. More information will be available upon registration.Agenda Overview and Detailed ProgrammeAn easy block overview of the IC agen-da can be found on the back cover of Your posters and materials at the ICthis booklet and will be handed out to In true IC-spirit, and with an eye to shar-you upon registration. The full IC pro- ing and networking, we are please to re-gramme can be found on page 44-53 of mind you that there will be a designatedthis booklet. exhibit area where you can share your posters and other materials with your fellow participants. The exhibit area willParallel Sessions – how to register for be open to visitors at all times during theIn order to facilitate translations during IC, and you are invited to hand in yourthe parallel sessions, you will be asked material upon registration. CHI staff willupon registration at the hotel to indicate ensure that your material is included inwhich sessions you will be attending. the exhibit area, alphabetically by coun-Please have a look on pages 60-62 of try. Please do bear in mind that space isthis booklet and choose the sessions somewhat limited and plan accordingly.you wish to attend. Registration from the If you have any questions, please do notparallel sessions will be on a first come hesitate to contact us at IC2012@child-first serve basis. helplineinternational.org or speak to a member of the CHI staff at the event.More information on the parallel sessions, includ-ing abstracts and information on speakers, can Also, for those members whose annual reportsbe found on page 60-62. are not available on-line, please bring a hard copy to give to your CHI programme manager. 43
  43. 43. Full IC Programme The information presented here is subject to change. Please be sure to check the latest agenda information, including times and room numbers, throughout the International Consultation. Please see pages 60-68 for more detailed information about the Parallel Sessions, the Marketplace Session, the Regional Spaces, Open Space and site visits. Please note that you will be asked to pre-register for the Parallel Sessions when you sign-in at the IC Information Desk in the lobby of the Gateway hotel. See pages 60-62 for more details. You will be given more information on departure times and bus ar- rangements for travel to and from the Civic Reception and Dinner, and the site visits, during sign-in at the IC Information Desk in the lobby of the Gateway hotel. Please find more detailed information about the General Assembly on pages 69-78.44
  44. 44. Tuesday 16 October 2012Arrival and Registration15.00 – 19.00 Arrival and Registration IC info desk, hotel lobbyIC participants are invited to register at the IC info desk, to sign up for the parallelsessions and to drop of any materials for the poster exhibit. Your ID badge andconference bag will be handed out upon registration.* There will also be someone at the registration desk at all times, for late arrivals andquestions regarding logistical and travel matters.19.00 onwards Arrival dinner hotel restaurantDelegates are invited to join an informal dinner which will be served in the hotelrestaurant. We hope that this buffet dinner will allow all delegates to rekindle friendshipsand get into the IC mood. * Note: The information presented in this programme is subject to change. Please be sure to check the latest agenda information, including times and room numbers, during the International Consultation itself. 45

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