Mark Strickland Resume

1. Mark D. Strickland, LICSW
617-816-1533 | mstrickland9@icloud.com | 80 Sylvan Street, # 5, Melrose, MA 02176
—— Career Summary
 Over twenty-five years of combined experience in clinical and administrative hospital-based program
management, managed care product and provider network development, network management, call center
staffing, product development and implementation, client and staff training, national sales, account
management, and quality assurance/TQM evaluation of Employee Assistance Programs (EAP) call centers
and national provider networks, and HMO Behavioral Health Programs vs. Carve-Outs to specialty vendors
 Proven success as a highly regarded Behavioral Health and EAP Benefits Design Consultant for Fortune
500 firms and Public Sector clients, which included the integration of these programs with each other and
with primary care, plus evaluation of the quality of care offered through local, regional and national HMOs.
 Dynamic, subject matter expert speaker at national professional conferences and in university settings.
(See appended exhibit.)
—— Employment History
Cigna Corporation Hartford, CT & Minneapolis, MN
Director, National Employee Assistance Program Networks and Call Centers 1987 – 1992
 Developed and managed two national 24-hour EAP/managed behavioral care call centers and national
provider network operations
 Managed 100+ employees, including three Regional Managers, plus 250+ national affiliate network
providers
 Provided Human Resource and front-line management consultation and seminars regarding use of the
EAP as a management tool for poor employee job performance and absenteeism
 Created seminars on various healthcare topics (e.g., Stress Management), Critical Incident Response
Debriefing, and presented seminars to customers’ employees and managers in English and Spanish (in
Puerto Rico)
 Partial client list: Cigna, Nabisco, Lifesavers, Northwest Airlines, RJ Reynolds Tobacco, United Airlines
Mileage Plus, Westvaco
Private Healthcare Systems, Inc. Waltham, MA
National Director, Behavioral Health Products and Provider Network Development 1992 - 1997
 Designed & customized national network; recruited, contracted, trained, and managed all network
providers
 Managed three Regional Directors of Provider Network Development
 Presented at all sales and marketing meetings as Behavioral Health Product Expert
 Directed strategic planning, marketing, account management and customized implementation of behavioral
health products portfolio, supporting national sales
 Developed and managed a national, customized network of Adolescent Substance Abuse Treatment
Centers
 Improved operations procedures alongside teams of network providers and administrative staff by
implementing Total Quality Management (TQM) Initiatives

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 Partial national client list: Guardian Ins. Co., Great West Life Ins. Co., Liberty Mutual Life Ins. Co.,
Motorola, Northwestern Mutual Life Ins. Co.
John Hancock & Towers Perrin (now Willis Towers Watson) Boston, MA
Senior Behavioral Health Consultant, Health and Welfare Practice 1997 – 2001
Note: Towers Perrin acquired the John Hancock consulting division in 2000.
 Authored the “1997 Medical Vendor Behavioral Health Performance Standards” for Digital
EquipmentCorporation (the forerunner to NCQA standards)
 Sold my own consulting projects and managed to budget
 Developed and issued Requests for Proposals from Specialty Behavioral Health Vendors
 Conducted clinical and operations audits of HMO and PPO services nationwide on behalf of corporate
clients
 Advised and assisted Fortune 500 customers’ corporate benefits departments regarding design,
procurement, & implementation of competitive behavioral health benefit strategies to achieve each client’s
individual goals
 Outsourced Manager of national and regional EAPs and Behavioral Health Specialty Vendors on behalf of
client employers
 Frequent Product Expert speaker at national conferences
 Partial national client list: Charter Behavioral Health Systems, Cigna, Compaq, Dell, Fleet Bank,
Starwood Hotels
CORE, Inc. Burlington, MA
Senior Sales Consultant and Director of Account Management 2001 – 2004
 Personally responsible for retaining and managing the firm’s flagship client due to prior consulting
relationship
 Responded to Requests For Proposals and gave Sales Presentations.
 Liaison to large multinational Health and Welfare Benefits Consultants
 Top Sales Person (2003) through new business acquisition and annual up-sell opportunities
 Directed high-profile project with flagship client to integrate Disease Management, Short- and Long-term
Disability Management, and Employee Assistance Initiatives
 Partial client list: Bristol-Myers Squibb, BMW, Commonwealth of Virginia, Motorola, Premier Health
Partners HMO, Federal Government (Oak Ridge, TN Laboratories)
Coldwell Banker, Keller Williams Realty, and Independent Boston, MA
Self-Employed Realtor®, Licensed Real Estate Broker 2004 - 2017
—— Education, Licenses and Certifications
University of Connecticut School of Social Work West Hartford, CT
Master of Social Work (MSW)
Trinity College Hartford, CT
Bachelor of Science (BS)
 Phi Beta Kappa
Licensed Independent Clinical Social Worker (LICSW), Massachusetts Active
Certified Employee Assistance Professional (CEAP) 1987 – 2004
National Certification Board Commissioner

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4. Mark D. Strickland, MSW
Representative Public Speaking Engagements
Year and Venue Presentation Topic
1985-1986: UCONN Graduate School of Social
Work (West Hartford, CT),
Adjunct Faculty Lecturer
Developed and taught a course in “Psychopathology” for two
semesters.
1985-2011 (26 years): UCONN Graduate School of
Social Work Post-Graduate Continuing Education
Lecture Series (West Hartford, Stamford & Groton),
Adjunct Faculty Lecturer
“Proper Use Of the Diagnostic and Statistical Manual of Mental
Disorders Classification System To Drive Accurate Diagnosis
and Goal-Oriented Treatment Plans”. (Continuously revised for
DSM Editions: III, III-R, IV, IV-TR)
September 1986: WKSS Radio (CT)
Kiss In The Community Public Affairs Service,
Subject Matter Expert
“The Death of Basketball Star Len Bias: The Cocaine Epidemic
and Effective Interventions”
1991: Employee Assistance Professionals
Association National Conference (Orlando, FL),
Invited Speaker
“Cigna Corporation’s Standards for National EAP Network
Inclusion”
1995: UCONN School of Social Work Annual Alumni
State-wide Conference
Keynote Address
“Embrace It: The Benefits of Managed Care to Health
Practitioners and Their Clients”
1997: National Managed Health Care Congress
(Washington, DC), Invited Panel Speaker
“What Do Employers Really Want? Public & Private Employers
Perspectives on Value & Performance Measurement Systems
in Behavioral Heath Care”
1997: Fourth Annual Behavioral Healthcare Quality
& Accountability Summit (Washington, DC), Invited
Speaker
“Best Practices in Quality-Based Purchasing”
1998: National Committee for Quality Assurance
(NCQA) Conference, (Washington, DC), Invited
Speaker
“Digital Equipment Corporation’s HMO Behavioral Health
Performance Standards: A Vanguard Template for Quality
Care”
1999: The Massachusetts State Legislature
Invited Subject Matter Expert from Towers Perrin,
Boston (now Willis Towers Watson)
Testified as to: “The Value of Mental Health Benefits Parity”
2000: Washington Business Group on Health,
(Washington, DC), Invited Panel Moderator and
Participant
“Case Examples: Successful Integration of Behavioral Health
and Primary Care”
2002: Commonwealth of Virginia, (Richmond),
Subject Matter Expert
“Models for Successful Integration of Employee Assistance and
Managed Disability Programs”