Tempest Delivers a Repair Solution Tempest Telecom Solutions partnered with the National Operator to address their needs and design a custom repair program that reduced operating costs and improved repair efficiency. Tempest’s Repair Program began by replicating OEM repair intelligence and bringing the capabilities to the National Operator’s central distribution center (DC). Within the central DC, Tempest built a repair lab with dedicated personnel to ensure efficient and transparent tracking, repair and reporting.

1. Infrastructure without boundaries
Challenge-Reduce Operating Costs
The biggest challenge Network Operators face today
is cost effectively maintaining their installed base/3G
network. When able to reduce the operating cost of
maintaining a network, Operators are able to continue
to expand and upgrade their network, ultimately
providing a better service for their end customer.
Some of the costs of maintaining a network are clear,
while others are hidden. Some of the hidden repair
costs include turn-around-time (TAT), reliability, yield,
and asset/inventory visibility, which greatly affect the
efficiency and integrity of the network. By partnering
with a third party OEM-alternative supplier for repair
services, Network Operators are able to maximize their
operating budgets.
Tempest Delivers a Repair Solution
Tempest Telecom Solutions partnered with the
National Operator to address their needs and design
a custom repair program that reduced operating
costs and improved repair efficiency. Tempest’s Repair
Program began by replicating OEM repair intelligence
and bringing the capabilities to the National Operator’s
central distribution center (DC). Within the central DC,
Tempest built a repair lab with dedicated personnel to
ensure efficient and transparent tracking, repair and
reporting.
Customer Support Hotline 805 879-4800
www.tempesttelecom.com
Headquarters - Sales:
136 W Canon Perdido, Suite 100,
Santa Barbara, CA 93101
Distribution Center:
320 Graves Ave.
Oxnard, CA 93030
Repair Center:
1825 Monetary Lane #102
Carrollton, TX 75006
1,000 Unit Monthly Volume
99% of Units Repaired & Returned to Stock
in 20 Days or Less
Reduced Operating Costs
Increased Shipping Efficiency
Dedicated Repair Resouces
Transparent Monitoring and Tracking
Tempest UMTS Repair Program
At-A-Glance
Tempest 3G Repair Case Study

2. The first phase of the solution involved
establishing an on-site repair depot inside
the central DC to bring third party repair
in-house for power plant components that
were no longer under the OEM warranty. The
next and much larger phase included the
expansion to include the National Operator’s
3G/UMTS RAN equipment, not only for out-
of-warranty repair, but also for use with assets
designated for re-deployment and re-use as
part of the Operator’s 3G harvesting program.
As this process was implemented, repair was
initially performed at the Tempest Repair
Facility in Carrollton, TX, until the volume at
the customer’s DC ramped up. The customer-
based central DC team remains under the
management and technical direction of
Tempest’s repair experts, to ensure quality,
high yield and the most current skills and
training are provided.
With a dedicated repair program in place at
the National Operator, the existing logistics
processes at the National Operator were
utilized. The centralized location of Tempest’s
repair lab in the DC allowed markets across
the country to send all their defective parts
to a single processing warehouse where,
after OEM warranty verification, any out-of-
warranty eligible components are repaired in-
house. Upon repair and testing, the central DC
processes shipments back to the originating
market, leveraging existing processes for the
return and repair of faulty equipment across
the United States, improving ship times and
simplifying logistics. Reporting became more
transparent as repair status was available at all
stages of the process.
Tempest’s proven repair program expertise for
third party telecommunications infrastructure
reduced the National Operator’s operating
expenses when they negotiated to move
hardware repair from the OEM to a third
party. With the saved operating expenses, the
National Operator was able to maximize their
budget and focus on 4G growth.
Customer Support Hotline 805 879-4800
www.tempesttelecom.com
Headquarters - Sales:
136 W Canon Perdido, Suite 100,
Santa Barbara, CA 93101
Distribution Center:
320 Graves Ave.
Oxnard, CA 93030
Repair Center:
1825 Monetary Lane #102
Carrollton, TX 75006
About Tempest
TempestTelecom Solutions, LLC is a leading provider of infrastructure equipment and related services, helping telecom carriers and network
operators build, expand and maintain their networks faster and more cost-effectively. Tempest’s solutions comprise of a wide variety of
equipment and service offerings including: legacy telecom equipment, existing network expansion, equipment repairs, asset management
and logistics, and equipment disposition services. Tempest is a certified Women Business Enterprise (WBE).