Help Desk is not able to report key support metrics to IT managers to ensure that Help desk is meeting SLA goals and budget requirements. Help Desk spends a great deal of time manually putting together reports from different databases and then storing the reports in many different locations. Help desk needs performance data on call volumes, response times, labor per incident numbers, and labor costs metrics that need to be pulled and monitored in real time to ensure that Help desk meets target SLA's and budget. Help Desk also needs to include information about system uptime and other parameters which are available in the System Center Operations Manager data warehouse. Microsoft BI solutions solve these problems by publishing automated reports to centralized locations that is organized, secured, and that can be aligned to business process needs. Office SharePoint Server provides these capabilities which can drastically reduce labor involved creating help desk performance reports by publishing the support data from backend databases to IT Help Desk portals in real time. Office SharePoint can also be used to access System Center Operations Manager data to monitor system performance, monitor application and service health, and monitor configuration changes. Office Excel can be integrated with SharePoint Server to publish help desk data and system performance reports while still empowering IT departments to access and analyze business and system performance data. SQL Server Reporting Services reports can publish to a central location and integrate with SharePoint Server which will also reduce labor involved creating reports and solving IT system issues. The BI solutions together can easily monitor IT system health issues from one central location in real time and at the same time access Support performance data to ensure that Help desk is meeting SLA's goals.

1. BI-200
Welcome

2. Query and Reporting
Level 200

3. What Will We Cover?
Accessing SQL Server 2008 Business Data
Using Microsoft® Office Excel® 2007
Accessing and Publishing Business Data
Using Office SharePoint ® Server
Integration of SQL Server 2008 Reporting
Services with Office SharePoint Server
Creating and Publishing Reports Using SQL
Server 2008 Reporting Services

4. Agenda
Business Intelligence Overview
Empowering IT Professionals
Using Office SharePoint Server for
Centralized Business Intelligence Data
Views
Integrating SQL Server 2008 Reporting
Services with Office SharePoint Server
Creating and Publishing Reports Using SQL
Server 2008 Reporting Services

5. Understanding Business Intelligence
Delivery
Content
Collaboration
Search Management
Office SharePoint Server
Office Excel Analytic
Reports Dashboards Scorecards Plans
Workbooks Views
End-User Tools and Performance Management Applications
Office PerformancePoint™ Server
Office Excel
BI Platform
SQL Server SQL Server
Reporting Services Analysis Services
SQL Server database management system (DBMS)
SQL Server Integration Services
Database Flat Files
Microsoft
Dynamics

6. Business Data Reporting
Generic Data Flow Process to Build Base for Reports
Publishing
Report
Authoring
Reports published
on Microsoft Office
Query SharePoint Server 2007
Office Excel files
Data Warehouse/Cube System Center
Operations Manager

7. Agenda
Business Intelligence Overview
Empowering IT Professionals
Using Office SharePoint Server for
Centralized Business Intelligence Data
Views
Integrating SQL Server 2008 Reporting
Services with Office SharePoint Server
Creating and Publishing Reports Using SQL
Server 2008 Reporting Services

8. Empowering IT Professionals
PivotTable and PivotChart
Accessing External Data Sources to Import
Data into PivotTable and PivotChart
Sorting and Filtering Capabilities

9. Empowering IT Professionals
PivotTable
Pivot Data
Interactive Views
Easy Formatting
PivotTable

10. Empowering IT Professionals
PivotChart
PivotChart Provides a Graphical
Representation of the Data in a
PivotTable Report
PivotChart Report Displays Data Series,
Categories, Data Markers, and Axes
PivotChart

11. Empowering IT Professionals
PivotTable and PivotChart Comparison
A row label corresponds to a
category
A column label corresponds
to a data series

12. Empowering IT Professionals
Accessing External Data Sources
Accessing External Data Sources to Import
Data into PivotTable and PivotChart
Data Import Options

13. Empowering IT Professionals
Sorting and Filtering

14. Demo
Empowering IT Professionals
Task 1: Import Data into an Office Excel
PivotTable
Task 2: Sort and Filter Features of Office
Excel

15. Agenda
Business Intelligence Overview
Empowering IT Professionals
Using Office SharePoint Server for
Centralized Business Intelligence Data
Views
Integrating SQL Server 2008 Reporting
Services with Office SharePoint Server
Creating and Publishing Reports Using SQL
Server 2008 Reporting Services

16. Office SharePoint Server
Office SharePoint Server Overview
Securing Business Data
Control access
Auditing
Displaying Business Data
Accessing data source from Business Data
Catalog
Displaying lists and filtering data

17. Office SharePoint Server
Office Excel Services
Secure Spreadsheets
Import Spreadsheets
Interaction with Office Excel
Access and update data sources in Office Excel
Import PivotTable and PivotChart data

18. Demo
Viewing Business Intelligence Data
Using Office SharePoint Server
Task 1: Access a Data Source Through the
Business Data Catalog
Task 2: Create Lists to Display IT System
Performance Data
Task3: Configure Excel Services and
Access Spreadsheets

19. Agenda
Business Intelligence Overview
Empowering IT Professionals
Using Office SharePoint Server for
Centralized Business Intelligence Data
Views
Integrating SQL Server 2008 Reporting
Services with Office SharePoint Server
Creating and Publishing Reports Using SQL
Server 2008 Reporting Services

20. Integrating SQL Server 2008 Reporting
Services with SharePoint Services
SQL Server 2008 Reporting Services
Overview
Displaying SQL Server Reports

21. Integrating SQL Server 2008 Reporting
Services with Office SharePoint Server
Microsoft
Report Model Custom Report
Browser Office
Designer Designer Applications Builder
System
Report Manager
Report Viewer
Programmatic Interfaces
XML Web Service and URL Access
Report Server Office SharePoint Server
Report Builder—Query Generation
Report Sources Drill-Through Report Generation
Report Processing Report Server Proxy Endpoint
Document
Data Processing
Management
Output Formats Rendering Delivery Security Collaboration
SharePoint Configuration
Report Server Databases Database
Content Database
Office SharePoint Server Integrated Mode Architecture of SQL Server 2008

22. SQL Server 2008 Reporting Services
Architecture
Reporting Services Architecture
Report Report Report
User Designer Manager
XML Web Services Interface
Report Server
Output Formats
Data Sources Report Processing HTML, Excel, PDF,
SQL Server, OLE DB, Custom
ODBC, Oracle, Custom Data Retrieval Rendering
Scheduling and
Security
Delivery
Security Services Delivery Targets
SQL Server Catalog
Windows NT, Custom E-mail, File Share,
Custom

23. SQL Server 2008 Reporting Services
Features
Delivers Enterprise, Web-Enabled Reporting
Functionality
Queries a Wide Variety of Data Sources
Publishes Reports in Various Formats
Generates Ad Hoc Reports
Creates Drill-Through Reports and
Interactivity
Provides Multiple Presentation Formats
Creates Custom Controls and Report Items

24. Displaying SQL Server Reports
Report Explorer
Report Viewer

25. Demo
Exploring SQL Server 2008 Reporting
Services Integration with SharePoint
Services
Task 1: Use Office SharePoint Server to
Access Reports
Task 2: Publish IT System Availability
Reports

26. Agenda
Business Intelligence Overview
Empowering IT Professionals
Using Office SharePoint Server for
Centralized Business Intelligence Data
Views
Integrating SQL Server 2008 Reporting
Services with Office SharePoint Server
Creating and Publishing Reports Using SQL
Server 2008 Reporting Services

27. SQL Server 2008 Reporting Services
Features and Capabilities
Centrally Managed Server-Based Solution
Highly Interactive

28. Create Reports
Access Data Source
Access SQL Server Data
SQL
Report Dataset Data Source
Database
SELECT employee-id Data Source =ABCSQL2008
FROM Employee Initial Catalog =Adventure works

29. Create Reports
Report Authoring
Report Designer
Report Builder

30. Publishing and Accessing Reports
Report Manager
Subscription-Based Reports
Cache Reports
Snapshot Reports

31. Demo
Creating and Publishing Reports
Task 1: Access IT System Performance
Data Using SQL Server Reporting Services
Task 2: Create and Publish IT System
Availability and Performance Reports

32. Session Summary
Empower IT Professionals with PivotTables
and PivotCharts
Improve Organizational Effectiveness
Through Office SharePoint Server
Identify the Ready-to-Use Tools and
Services in SQL Server 2008
Reporting Services

33. Where to Find More Information
Visit TechNet at technet.microsoft.com
Also, check out TechNet Edge
edge.technet.com
Or, just visit
www.microsoft.com/?linkid=9638673
for additional information on this session

34. Supporting Publications
For the more titles, visit
http://www.microsoft.com/?linkid=9638673

35. Training Resources
Course ID Title
6236A Implementing and Maintaining Microsoft
SQL Server 2008 Reporting Services
For more training information
http://www.microsoft.com/?linkid=9638673

36. Become a Microsoft Certified Professional
What are MCP Certifications?
Validation in performing critical IT functions
Why Certify?
Worldwide recognition of skills gained via
experience
More effective deployments with reduced costs
What Certifications Are There for IT Pros?
MCTS, MCITP
www.microsoft.com/certification

37. Microsoft TechNet Plus
TechNet Plus is an essential, premium, Web-enabled, and live support resource that provides IT
Professionals with fast and easy access to Microsoft experts, software, and technical information,
enhancing IT productivity, control, and planning.
Evaluate and Learn Plan and Deploy Support and Maintain
Evaluate full versions of all Microsoft
Two complimentary Professional Support
commercial software for evaluation— Use the TechNet Library to plan for
incidents for use 24/7 (20-percent
without time limits; this includes all deployment using the Knowledge Base,
discount on additional incidents)
client, server, and Microsoft Office resource kits, and technical training
system applications
Access more than 100 managed
Use exclusive tools, like System Center
newsgroups and get next business day
Try out all the latest betas before public Capacity Planner, to accurately plan for
response—guaranteed
release and deploy Exchange Server and System
Center Operations Manager
Use the TechNet Library to maintain your
Keep your skills current with quarterly
IT environment with security updates,
training resources, including select
service packs, and utilities
Microsoft E-Learning courses
Get all these resources and more with a TechNet Plus subscription.
For more information visit: technet.microsoft.com/subscriptions