3. Purpose of the Project
This web-based application
is applicable for Call center
for Customer Care Purposes.
This project gives online
updating for Computer
Problems.
4. Introduction
This system is an integrated
package of software used in
CALLCENTER operations.
It can monitor the admin
employee relation and employee
customer relations and their
quries(known and unknown),
this processes in common usage,
the term may also refer to just the
software components.
5. Problem Identification
The existing system is a manual
system. Here the employees
needs to save the information.
It’s a fewer users friendly
system.
6. Providing solution for the problem
A call center is a centralized office used for
the purpose of receiving and transmitting a
large volume of request.
A call center is operated by a company to
administer incoming product support or
information inquires from consumers.
7. Hard Ware Requirements
Pentium IV System with 2.8 GHZ Processor
1 GB RAM
40 GB Hard Disk
Software Requirement Specification
Windows XP Operating System
Java 1.8
MySQL Server 5.1
Wildfly application server
Internet Explorer 6 or 7
8. Number of Modules
1. Administration
2. Customers
3. Employees
4. Queries
5. Registration
6. Authentication
12. Future Scope of Improvements
In future the customers will
be able to post their
queries to admin
Customer can directly have
an online chat with the
executives (employees)
