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How to Scale a Business for Sustainable Growth and Acquisition
1. Our mission is to be the global partner of choice for Life Sciences
staffing solutions.Trusted, knowledgeable and quality focused.
2. Europe’s Leading Life Science Staffing Partner
22
Yvette Cleland
Chief Executive Officer
REMIT: Scale business for acquisition in circa 2 years (Q1 2014)
Yvette Cleland joined Clinical Professionals in Jan 2012, COO Glen Hall Sept 2012
Clinical Professionals background: 2006 incorporated to staff Pharma/Biotech/CRO
3. Europe’s Leading Life Science Staffing Partner
3
Opening Statement
Day 1 January 2012
It’s my baby…………
4. Europe’s Leading Life Science Staffing Partner
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Week 1 to 4
…..I don’t sell babies
I don’t sell
babies.
Business not in
great financial
shape.
2014 timescales
completely
unrealistic .
Main Challenges
Too many back
office non
billers.
Internal processes
and controls
were dire.
5. Europe’s Leading Life Science Staffing Partner
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Year ended April 2012 Act.
Net fee income £1.8m EBITDA £300k
This needed to double by 2015
Starting point for acceleration
Finance and
Compliance
One word -
Shocking
Structure
• Not fit for purpose
(Hybrid desks), limited
perm billers in market
driven to perm
• Too few vertical desks
EU Office
EU Office needed to
perform or close
People
• These needed to
double by April 2015
• Senior team needed
to be better trained
and developed.
6. Think Big; Act Bold
MISSION STATEMENT
To double Net Fee Income by 2015 by diversification of services, expansion of
geographical locations and investment in people
7. Europe’s Leading Life Science Staffing Partner
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CEO/COO – Work on Your Business Not In Your Business
2011 2012 2013 2014 2015
Jan/June 2012
business
restructure/
headcount
expansion/
vertical desk
Sept 2012
F.C and F.D brought In,
helped re-calibrate
focus and address
overhead and
compliance issues
June/July 2012
CEO returns – focus
becomes confused
again
Feb 2013
Founder/CEO
works limited
hours/works
from home/NED
comes on board
April 2013
House Contractors
not paid on/bonus
scheme restructured
Oct 2013
Business
approached by
potential acquirer
Dec 2013
robust overhead
review and
rationalization
Jan 2014
continued drive
on headcount/
training/expansi
on of vertical
desks
April 14
Yvette Cleland CEO
Glen Hall COO
May/June/July/Aug/Sep
Continued scaling of
heads/vertical
desks/skills/engagement
Feb 14
CEO/Founder exits
business to allow
current team to
move business
forward
Oct 2014
Quercus appointed
and IM worked
upon
Nov 2014
YC/GH promoting
business
May 2013
Salary Survey launched
8. Europe’s Leading Life Science Staffing Partner
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Clinical Professionals: Financial Performance
Year ended
April
Net Fee Income
EBITDA
Clinical Professionals was sold in Sept. 2015. [Prior to this growth was held back]
£1.8m
£300k
£2.2m
£550k
£3.2m
£600k
£4.3m
£1.0m
£5.0m
£1.4m
2012 Act. 2013 Act. 2014 Act. 2015 Act. 2016 Forecast
9. Europe’s Leading Life Science Staffing Partner
9
Proper advisers hired: Audit, Legal,
Corporate Finance, Compliance
Growth balanced against
profit and cash flow
Communication Plans with Staff
External Awards
Getting the heads on board/Focusing
on engagement
Business re-organized (top to bottom)
Strengthened Back office, proper management accounts,
budgets, forecasts put in place
Areas of focus That Were Key to Scaling the Business
10. Europe’s Leading Life Science Staffing Partner
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Outcome and Impact
Chairman of APSCo Miles
Hunt became our NED
Headcount/engaged people/CSR/
USP - Graduate Academy
USP - Salary Survey has become a hard
back book and benchmark for Industry
EU office became
profitable 2014
Achieved successful sale of business
Sept 2015
90 Heads in business by April 2016 and are
now opening offices in NY and Honk Kong
and now have access to Global RPO vehicle
2012-16 Perm Growth 260%
2012-16 Contract Growth 109%
12. Europe’s Leading Life Science Staffing Partner
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Wisdom is Found Only in Truth
Make sure you have the right
adviser, we had exceptional
advisors in Quercus
Lawyers – make sure you select
well
Make sure your “House is in
order”
Zero attrition post acquisition
We didn’t accelerate our contract
heads quickly enough – we have
now
Relationships fray and emotions run
high
Editor's Notes
People – were they good people
Business Condition – was it fit for purpose
Founder with one days notice left for a 5 month sabbatical
Diversification of services – Salary survey (value add) Graduate Academy (address skill shortages and have a unique USP in our sector),