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Our mission is to be the global partner of choice for Life Sciences
staffing solutions.Trusted, knowledgeable and quality focused.
Europe’s Leading Life Science Staffing Partner
22
Yvette Cleland
Chief Executive Officer
REMIT: Scale business for acquisition in circa 2 years (Q1 2014)
Yvette Cleland joined Clinical Professionals in Jan 2012, COO Glen Hall Sept 2012
Clinical Professionals background: 2006 incorporated to staff Pharma/Biotech/CRO
Europe’s Leading Life Science Staffing Partner
3
Opening Statement
Day 1 January 2012
It’s my baby…………
Europe’s Leading Life Science Staffing Partner
4
Week 1 to 4
…..I don’t sell babies
I don’t sell
babies.
Business not in
great financial
shape.
2014 timescales
completely
unrealistic .
Main Challenges
Too many back
office non
billers.
Internal processes
and controls
were dire.
Europe’s Leading Life Science Staffing Partner
5
Year ended April 2012 Act.
Net fee income £1.8m EBITDA £300k
This needed to double by 2015
Starting point for acceleration
Finance and
Compliance
One word -
Shocking
Structure
• Not fit for purpose
(Hybrid desks), limited
perm billers in market
driven to perm
• Too few vertical desks
EU Office
EU Office needed to
perform or close
People
• These needed to
double by April 2015
• Senior team needed
to be better trained
and developed.
Think Big; Act Bold
MISSION STATEMENT
To double Net Fee Income by 2015 by diversification of services, expansion of
geographical locations and investment in people
Europe’s Leading Life Science Staffing Partner
7
CEO/COO – Work on Your Business Not In Your Business
2011 2012 2013 2014 2015
Jan/June 2012
business
restructure/
headcount
expansion/
vertical desk
Sept 2012
F.C and F.D brought In,
helped re-calibrate
focus and address
overhead and
compliance issues
June/July 2012
CEO returns – focus
becomes confused
again
Feb 2013
Founder/CEO
works limited
hours/works
from home/NED
comes on board
April 2013
House Contractors
not paid on/bonus
scheme restructured
Oct 2013
Business
approached by
potential acquirer
Dec 2013
robust overhead
review and
rationalization
Jan 2014
continued drive
on headcount/
training/expansi
on of vertical
desks
April 14
Yvette Cleland CEO
Glen Hall COO
May/June/July/Aug/Sep
Continued scaling of
heads/vertical
desks/skills/engagement
Feb 14
CEO/Founder exits
business to allow
current team to
move business
forward
Oct 2014
Quercus appointed
and IM worked
upon
Nov 2014
YC/GH promoting
business
May 2013
Salary Survey launched
Europe’s Leading Life Science Staffing Partner
8
Clinical Professionals: Financial Performance
Year ended
April
Net Fee Income
EBITDA
Clinical Professionals was sold in Sept. 2015. [Prior to this growth was held back]
£1.8m
£300k
£2.2m
£550k
£3.2m
£600k
£4.3m
£1.0m
£5.0m
£1.4m
2012 Act. 2013 Act. 2014 Act. 2015 Act. 2016 Forecast
Europe’s Leading Life Science Staffing Partner
9
Proper advisers hired: Audit, Legal,
Corporate Finance, Compliance
Growth balanced against
profit and cash flow
Communication Plans with Staff
External Awards
Getting the heads on board/Focusing
on engagement
Business re-organized (top to bottom)
Strengthened Back office, proper management accounts,
budgets, forecasts put in place
Areas of focus That Were Key to Scaling the Business
Europe’s Leading Life Science Staffing Partner
10
Outcome and Impact
Chairman of APSCo Miles
Hunt became our NED
Headcount/engaged people/CSR/
USP - Graduate Academy
USP - Salary Survey has become a hard
back book and benchmark for Industry
EU office became
profitable 2014
Achieved successful sale of business
Sept 2015
90 Heads in business by April 2016 and are
now opening offices in NY and Honk Kong
and now have access to Global RPO vehicle
2012-16 Perm Growth 260%
2012-16 Contract Growth 109%
Europe’s Leading Life Science Staffing Partner
11
Europe’s Leading Life Science Staffing Partner
12
Wisdom is Found Only in Truth
Make sure you have the right
adviser, we had exceptional
advisors in Quercus
Lawyers – make sure you select
well
Make sure your “House is in
order”
Zero attrition post acquisition
We didn’t accelerate our contract
heads quickly enough – we have
now
Relationships fray and emotions run
high

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How to Scale a Business for Sustainable Growth and Acquisition

  • 1. Our mission is to be the global partner of choice for Life Sciences staffing solutions.Trusted, knowledgeable and quality focused.
  • 2. Europe’s Leading Life Science Staffing Partner 22 Yvette Cleland Chief Executive Officer REMIT: Scale business for acquisition in circa 2 years (Q1 2014) Yvette Cleland joined Clinical Professionals in Jan 2012, COO Glen Hall Sept 2012 Clinical Professionals background: 2006 incorporated to staff Pharma/Biotech/CRO
  • 3. Europe’s Leading Life Science Staffing Partner 3 Opening Statement Day 1 January 2012 It’s my baby…………
  • 4. Europe’s Leading Life Science Staffing Partner 4 Week 1 to 4 …..I don’t sell babies I don’t sell babies. Business not in great financial shape. 2014 timescales completely unrealistic . Main Challenges Too many back office non billers. Internal processes and controls were dire.
  • 5. Europe’s Leading Life Science Staffing Partner 5 Year ended April 2012 Act. Net fee income £1.8m EBITDA £300k This needed to double by 2015 Starting point for acceleration Finance and Compliance One word - Shocking Structure • Not fit for purpose (Hybrid desks), limited perm billers in market driven to perm • Too few vertical desks EU Office EU Office needed to perform or close People • These needed to double by April 2015 • Senior team needed to be better trained and developed.
  • 6. Think Big; Act Bold MISSION STATEMENT To double Net Fee Income by 2015 by diversification of services, expansion of geographical locations and investment in people
  • 7. Europe’s Leading Life Science Staffing Partner 7 CEO/COO – Work on Your Business Not In Your Business 2011 2012 2013 2014 2015 Jan/June 2012 business restructure/ headcount expansion/ vertical desk Sept 2012 F.C and F.D brought In, helped re-calibrate focus and address overhead and compliance issues June/July 2012 CEO returns – focus becomes confused again Feb 2013 Founder/CEO works limited hours/works from home/NED comes on board April 2013 House Contractors not paid on/bonus scheme restructured Oct 2013 Business approached by potential acquirer Dec 2013 robust overhead review and rationalization Jan 2014 continued drive on headcount/ training/expansi on of vertical desks April 14 Yvette Cleland CEO Glen Hall COO May/June/July/Aug/Sep Continued scaling of heads/vertical desks/skills/engagement Feb 14 CEO/Founder exits business to allow current team to move business forward Oct 2014 Quercus appointed and IM worked upon Nov 2014 YC/GH promoting business May 2013 Salary Survey launched
  • 8. Europe’s Leading Life Science Staffing Partner 8 Clinical Professionals: Financial Performance Year ended April Net Fee Income EBITDA Clinical Professionals was sold in Sept. 2015. [Prior to this growth was held back] £1.8m £300k £2.2m £550k £3.2m £600k £4.3m £1.0m £5.0m £1.4m 2012 Act. 2013 Act. 2014 Act. 2015 Act. 2016 Forecast
  • 9. Europe’s Leading Life Science Staffing Partner 9 Proper advisers hired: Audit, Legal, Corporate Finance, Compliance Growth balanced against profit and cash flow Communication Plans with Staff External Awards Getting the heads on board/Focusing on engagement Business re-organized (top to bottom) Strengthened Back office, proper management accounts, budgets, forecasts put in place Areas of focus That Were Key to Scaling the Business
  • 10. Europe’s Leading Life Science Staffing Partner 10 Outcome and Impact Chairman of APSCo Miles Hunt became our NED Headcount/engaged people/CSR/ USP - Graduate Academy USP - Salary Survey has become a hard back book and benchmark for Industry EU office became profitable 2014 Achieved successful sale of business Sept 2015 90 Heads in business by April 2016 and are now opening offices in NY and Honk Kong and now have access to Global RPO vehicle 2012-16 Perm Growth 260% 2012-16 Contract Growth 109%
  • 11. Europe’s Leading Life Science Staffing Partner 11
  • 12. Europe’s Leading Life Science Staffing Partner 12 Wisdom is Found Only in Truth Make sure you have the right adviser, we had exceptional advisors in Quercus Lawyers – make sure you select well Make sure your “House is in order” Zero attrition post acquisition We didn’t accelerate our contract heads quickly enough – we have now Relationships fray and emotions run high

Editor's Notes

  1. People – were they good people Business Condition – was it fit for purpose Founder with one days notice left for a 5 month sabbatical
  2. Diversification of services – Salary survey (value add) Graduate Academy (address skill shortages and have a unique USP in our sector),