ServiceNow Discovery finds applications and devices on your network, and then updates the Configuration Management Database (CMDB) with the information it finds. However, it does not address the legacy IBM mainframe or IBM i systems leaving you with a significant blind spot. View this webinar on-demand to learn how Syncsort’s EView Discovery for ServiceNow Discovery gives you visibility into mission critical IBM environments as part of a total end-to-end solution as well as how: • Having a single view of your entire infrastructure drives smarter IT decisions • Effective service modeling improves service management quality for change, incident management and compliance that includes the key IBM environments • To leverage your investment into ServiceNow, automate tasks, and expand the capabilities – providing insights previously not possible

1. Eliminate the Blind Spots in Your
ServiceNow Environment
Trent Gregory

2. • Why ServiceNow?
• IBM Legacy Systems Integration into ServiceNow
• Solution Benefits
• Real-world Customer Examples
• Future Direction
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Agenda

3. •
Introducing
Syncsort
• >7,000 customers
• 84 of the Fortune 100
• Customers in >100 countries
• Nearly every IBM mainframe
and IBM i customer is a
Syncsort customer
• Headquarters: Pearl River, NY
U . S . L O C AT I O N S
• Burlington, MA; Irvine, CA;
Oakbrook Terrace, IL; Rochester, MN;
Raleigh, NC
• G L O B A L P R E S E N C E
• U.K., France, Germany, Netherlands,
Israel, Hong Kong & Japan
We use our experience so you
can quickly extract value and
providing new insights from your
critical data anytime, anywhere
and transporting the data
into modern computing
environments and platforms.
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We organize data anywhere
to keep the world working

4. Why ServiceNow?
ServiceNow is a Platform as a Service (PaaS) - One
Platform, Many Applications
• All ServiceNow applications are under one platform. There is
no need to write integrations between ServiceNow
applications, they are already connected when they are
installed – saving a significant amount of time and cost.
• ServiceNow comes with a core set of applications such as
Incident, Change, Problem, and Knowledge
Management. Using Plugins, customers install additional
applications to expand your ServiceNow instance.
ServiceNow is in the cloud – much easier to maintain
than on-premises applications
• By using the cloud, customers skip all the on-premise install
part of an implementation and can save significant
time/costs.
• Availability ServiceNow cloud aims to be always operational
for our customers. No vacation, no extended upgrade or
maintenance windows, no single points of failure.
• Built for the enterprise. no ties to a local resource, and it can
easily scale across multiple networks.
Simplicity and customizability
• ServiceNow IT tools don't require the IT department to set
them up. Once running, they offer a single collection center
for requests, data points and checklists, all of which can in
turn be analyzed by algorithms to predict needs, flag
concerns and measure efficiency.
A simple, flexible workflow that allows employees to
easily manage their requests from IT
• ServiceNow promises an internal system to meet the needs
of employees, beating out legacy IT service-management
software players like BMC Software, Hewlett Packard
Enterprise, Cherwell Software and CA Technologies to claim
half of that market.
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5. The ServiceNow Platform
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• Single platform
• Unified CMDB that
serves as the base
• Expansive workflow
capabilities

6. The ServiceNow Platform
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Lacks base capabilities
to get information
from the IBM legacy
environments

7. The ServiceNow Platform and EView Discovery
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Provides the CI relationship
information to the CMDB to the
ServiceNow platform to drive
Incident Management, Auditing,
and Problem Management, etc.

8. Syncsort and ServiceNow
Acquisition in late 2018 of EView Technology by Syncsort
• Long time focus has been on enterprise proven solutions that seamlessly integrate management,
monitoring, and automated control of IBM mainframe and IBM i environments into the leading IT
Management, Discovery, and IT Operational Intelligence (Big Data/Analytics) enterprise platforms.
• Solutions are based on the proven EView Intelligent Agent Architecture which provides organizations
more options in integrating different data sources with advanced management platforms.
• We are a ServiceNow Technology Partner
o Certified on the latest releases
o Discovery App available in the ServiceNow AppStore
o Sponsor of multiple ServiceNow Events
✓Knowledge18
✓Q4 Now Summits
✓Sales Kick Off
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9. Product Overview:
IBM environments integration into
ServiceNow Discovery
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10. The combination of EView Discovery and ServiceNow enables
enterprises to auto-populate and maintain the Configuration
Management Database (CMDB) with all major IBM mainframe
and IBM i Configuration Items (Cis) and their relationships.
• Leverages the ServiceNow platform and customer investments to
include the mission-critical IBM environments
• Seamless Integration into ServiceNow Discovery – IT staff doesn’t
have to learn a new way of doing things
• Delivers a single view of entire infrastructure to enable smarter IT
decisions
• Rapidly configure and launch secure discovery of the IBM
mainframe and IBM i resources and their relationships
• Automates manual process and keeps an accurate single source of
record
• Relationship mapping - maps dependencies and assigns
relationships automatically
Syncsort EView Discovery and
ServiceNow Discovery
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11. What does EView for ServiceNow Discover?
On the IBM i Environment…
• Local Storage with ASPs
• Memory
• LPAR
• CPU
• Network connectivity
• Installed software
• Selected system values
• Subsystems
• Active jobs
• Job queues
• Output queues
• Libraries
• Program objects
On the IBM Mainframe Environment…
• DB2 -DDF, DSG, databases, table spaces and
deep configuration data
• Completed jobs
• DASD storage
• Storage groups
• CICS -regions, transactions, programs
• IMS -regions, databases, transactions, programs
• MQ -managers, channels, queues
• Memory
• LPAR
• CPU
• Network connectivity
• Installed IBM software
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12. MID Server
Agent
Mainframe LPAR (z/OS)
EView Client
EView Discovery
Agent
ServiceNow
MID Server (Windows)
ServiceNow
Instance
IMSMQ
Db2 CICS
Network
Host
Resources
Probes sent to run
discovery scripts
Scripts execute commands
Client runs command
against agent
Agent executes
Commands in z/OS
Agent sends output
back to client
Discovery Workflow
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2
3 4
5
6 Sensor parses output
and creates CIs Resources and Subsystems)
*Note: This graphic is for the Mainframe Discovery. IBM I Discovery follows the same architecture.
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13. Solution Benefits
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14. • Eliminate the blind spots - a complete end-to-end solution which includes the
IBM mainframe and IBM i environments.
• Understand the potential impact of changes prior to executing them through
predictive change impact analysis.
• Capture change history each time a change to a CI is discovered.
• Supports dynamic scheduling of discovery tasks to keep objects accurate and
up to date.
• Faster problem response time and improved data availability increase
efficiency and streamline business problem detection and resolution.
• Enables IT to resolve the most urgent incidents faster by impact modeling to
support predictive change impact analysis, and prioritize incidents by
business service critically.
• Regular usage of EView/390z Discovery can be used as an audit tool in order
to reconcile new or changed CIs.
Benefits
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15. Real-world Customer
Examples
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16. Major US
Insurance
Company
“By bringing in the IBM mainframe
environment into our ServiceNow
infrastructure provides us the deep
insight necessary to take our business
to the next level.”
- Service Management Manager,
O B J E C T I V E
• Find a solution that can integrate the
Discovery of their mission-critical IBM
mainframe environment into their
ServiceNow
C H A L L E N G E
• Automate manual process of collecting
mainframe CI and relationship data
• Combine multiple disparate
environments into a single view
S O L U T I O N
• EView Discovery for ServiceNow
Discovery
B E N E F I T
• Customer leverages existing
investments in ServiceNow and the
IBM mainframe
• Eases the workload of the mainframe
team to manually update the CMDB
• A complete end-to-end solution which
includes the IBM mainframe-z/OS
• Increased business agility by speeding
problem resolution process by
providing IT with visibility into the
complex infrastructure that drives
business.16

17. Asia-Pacific
Insurance Group
“We knew our transition to the
ServiceNow Discovery platform would
be covered by our trusted solution
partner, EView Technology.”
- Director of IT
O B J E C T I V E
• Integrate their vital IBM mainframe
data into ServiceNow Discovery
C H A L L E N G E
• Transition to the ServiceNow CMDB
from the Micro Focus UCMDB
• Seamlessly integrate the IBM
mainframe CI and CI relationship data
into a common ServiceNow platform.
S O L U T I O N
• EView Discovery for ServiceNow
Discovery
• ServiceNow Discovery
B E N E F I T
• Improved decision times and errors
• Integration of Discovery data in to
ServiceNow incident management
• A complete end-to-end solution which
includes their mission-critical IBM
mainframe environments
• Leverage existing investments in EView
Technology Discovery
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18. Future Direction
Syncsort Confidential –
For Syncsort Staff and Partners Only
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19. • EView Management for ServiceNow Event Management
• Seamlessly integrate the mission-critical IBM mainframe and IBM i events and
management under an consolidated, enterprise wide view in ServiceNow
Event Management.
• Built on the Intelligent Agent Architecture – leveraging proven technology for
other enterprise platforms, now for ServiceNow.
• EView Discovery integration into ServiceNow Service Mapping
• Current relationship mapping connected to Service Mapping
• Other potential integrations leveraging the Syncsort product portfolio
Future Integrations and Extensions
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20. Q & A
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