1. Suzette Merlet
Melbourne, FL
suzf18pp@hotmail.com - 3215499043
Authorized to work in the US for any employer
EDUCATION
Bachelor of Arts in Business Administration-Marketing
Keiser University
EXPERIENCE
Social Media and Marketing Internship Position
PriscillaEslo.com - Managua - July 2014 to December 2014
 Assisted with new marketing plans and ideas.
 Worked on social media sites such as Facebook, Twitter and other platforms to promote the
business and grow traffic. Updated new posts from the blog on the social media sites. Developed advertising
campaigns, to support the blog's promotion.
 Achieved 4,000 followers on the official Facebook page and 1,000 followers on the Blog.
 Communicated to others about website, responded questions and help increase sales of website services.
Promoter
Weekend Beach Club - August 2012 to May 2014
 Utilized marketing and social skills to attract and encouraged people to attend events.
 Responsible of sending attendance's list on time.
 Transportation coordinator.
 Responsible of receiving payments and money handling.
Customer Service, Capital One Customer Service Representative
SYKES EL SALVADOR, Ltda. - June 2011 to August 2011
 Understood and answered account specific questions; delivered exceptional quality service by
utilizing all available channels and went above and beyond on every call.
 Educated customers on the utilization of Capital One's credit cards, rewards services, loyalty, and spend.
 Translated calls into specific accounts for further assistance if needed.
SKILLS
• Bilingual (English & Spanish)
• Culturally competent, adaptable and sensitive in working with diverse communities.
• Creative minded and a fast learner.
•Hard worker, organized, sociable (team player).
• Basic HTML and Web Design, Microsoft Office, and Basic QuickBooks knowledge.
• 55 WPM typist.,
• Familiar with social media channels.
ADDITIONAL INFORMATION
Diploma in Web Design, Diploma in E-Business and Diploma Social Media Marketing
July 2015 –September 2015 - Alison Free Online Learning
 Learned to create an HTML page and add content and images, links, tables and lists. Understand
naming conventions, index files, welcome screen, and many more settings that are useful when creating
a website successfully. Learned steps needed to build a website such as registering a domain name and
choosing a hosting account. Learned different ways to introduce yourself or company online via
website.
Journalist, The Papercut Magazine, Ave Maria University Latin American Campus.
September, 2010 - May 2011
 Fulfilled multifaceted duties that included reporting, news/feature writing, researching, fact-
checking, proofreading and creative writing.