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Orange Tree's Promises
- 3. ComplianceTechnology Client Care No Compromises
- 4. Clear TermsPrecise Scope No Hidden Fees No Surprises
- 5. Your Trusted Partner. No Regrets
Editor's Notes
- I am not here to judge others. How they conduct their business is their decision. I am here to tell you that the “secret sauce” behind proposal pricing and invoice doesn’t exist at Orange Tree. We believe that we are only as good as our last background screen. Operating under this mantra creates a different experience for our clients. Our pricing and our work are very visible to our clients. *** Possible examples *** We do not markup fees from our vendors. We call these fees “pass through” fees because that’s what they are – a cost for a search levied upon us and passed at the same cost to our clients. We define our services, scopes, and orders in plain language and do not bury deviations in the bowels of user agreements and pages of exhibits. We meet with our clients following the agreement cycle to comb through our proposal to ensure that our client’s day-to-day users of our services clearly understand what they will receive. We meet with our clients on the first invoice cycle to ensure complete accuracy and understanding of the billing. To be completely honest, 12 months ago I assumed that all background screeners took this approach to business. Talking with hundreds of clients during this time, I have found out that this isn’t the case. I have learned of situations in which statutory fees have been marked up. I have seen terms specified such that “unlimited alias searches are conducted on the names the applicant provided and that additional names found by locator services will be billed at a la carte pricing.” I have seen commitments to conduct alias searches for criminal searches only to see invoices in which the aliases were run against the federal search but not the county. Finally, just last week I heard from a client who’s provider ran an OIG search only on the last name that the candidate provided and hadn’t recommended at least a last name alias search. I can assure you that healthcare organizations can ill afford to hire people who are on such lists. And, of course, none of you can. What does this have to do with the industry life cycle? When it gets tougher to differentiate, tougher to win, tougher to grow the business, it’s been my experience that some companies look to different means for making numbers. A common way to do this is the “shell game”. Companies bury miscellaneous charges into their agreements. There isn’t anything illegal with this approach to business. Buyer beware is the message.
- We place a lot of focus on your first 90 days with us. While there may not be a lot of specific tasks identified on this chart which represents an overview the things that we do, trust me, there’s a lot that goes into ensuring that you quickly and fully realize the services and capabilities that you expect from Orange Tree. Led by your DEDICATED Client Success Partner, we work with you consistently to ensure that you feel comfortable with your background orders. We provide training at no charge and are happy to do so throughout our business relationship. This can be in a group setting and one-on-one. It’s a common fact of life that your people earn promotions, move into different positions, and you hire new people to handle the background screening process. We are always available and ready when you are to train these individuals on how to best interact with Orange Tree.