1. SUSANNAH FRANKS
A resilient, forward thinking commercial lawyer focused on delivering business results
Personal Profile / Personal Attributes
 In house Solicitor with 2.5 years PQE. I joined O2 as part of their Graduate Training
Programme in 2001 and have done a range of different roles within the business before
qualifying as a Solicitor
 Proven track record within the Legal Team with varied experience including property,
employment, litigation, procurement and commercial contracts
 Previous experience in Bid and Contract Management
 Strong commercial and legal acumen
 Skilled negotiator, with internal and external clients
 Effective communicator
 Resilient with the ability to work effectively under pressure
 People management skills and experience
 Strong leadership skills
 Identified as one of the top performing female leaders in O2 during 2015.
 Participatedina6 monthtalentprogramme fordevelopingfuture businessleadersfollowing
successful competency based interview
Experience / Specialisms
 Qualified Solicitor
 Commercial contract drafting and negotiation
 Bid and Contract Management
 Customer engagement
 People/team management experience
Career History
May 2013 to Present – Solicitor – Legal Counsel – Telefónica UK Limited
Scope of Role
To work within a team of solicitors to advise and assist the business in winning and retaining high
value accounts whilst advising the business about potential risks and appropriate mitigating
strategies.
Responsibilities:
 Drafting and negotiating commercial contracts based on O2’s own terms and customer
terms
 Drafting terms and conditions for new products and services prior to launch
 Supporting the contract management team with discreet legal issues during customer
negotiations, including advising on risk and drafting bespoke clauses
 Advising internal clients on a large project to transform the indirect partner channel
includingdraftingnew agencyagreements,managingdisputes,andterminatingagreements.
 Leading on a new multi-million pound product launch for the SME business market,
managing client expectations, instructing external legal counsel, advising senior
management, objection handling

2.  Negotiating multi-national framework contracts
 Backing off and flowing down appropriate terms and conditions in contracts involving
outsourcing partners
 Managing day to day queries and issues whilst delivering against high priority business
priorities
October 2011 – May 2013 – Trainee Solicitor - Telefónica UK Limited
Scope of Role
To finishthe practical partof my lawdegree by completing four rotational placements during an 18
month period (6 month reduction granted by the Law Society for previous relevant experience).
Placements included:
 Employment Law
 Litigation
 Procurement/operations
 Property (external secondment in private practice to DAC Beechcroft)
June 2011 – October 2011 – Secondment to Legal Team prior to securing in house training contract
- Telefónica UK Limited
August 2007 to June 2011 – Head of Bid Management – Telefónica UK Limited
Scope of Role
To manage a team of Bid and Contract Managers to successfully lead customer opportunities from
initial qualification through to contract signature.
Responsibilities:
 To ensure the smooth and efficient day to day running of a team of 14 Bid and Contract
Managers
 To manage the performance and coaching of all team members to drive individual and
business success in line with Creating Client Value sales methodology
 To provide advice andconsultancyoncomplex opportunities,includingcommercial andlegal
matters
 To identify and implement training programmes to enhance the performance of the team
 To manage the sales pipeline and resource across the team
 To represent the team on key projects and business initiatives
 To develop, implement and deliver a team strategy to meet the changing needs of the
business
November 2003 to August 2007 – Bid Manager and Senior Bid Manager – O2 UK Limited
Scope of Role
To build and direct virtual teams to win specific customer opportunities from initial qualification
through to contract signature and manage complex contract negotiations for opportunities up to a
total value of £5 million.

3. Responsibilities:
 To work with the sales teams to support prospect qualification and creation of a suitable
strategy and effective solution design for all bids
 To support the sales teams in the identification of key stakeholders
 To direct the virtual bid team to deliver the agreed bid strategy and solution to meet the
deadline
 To draft and negotiate contractsupto £5 million, includingsignificantdirectcustomerfacing
engagement
 To balance commercial considerations and assess business risks
 To build and maintain relationships with all appropriate areas and business functions
September 2001 to November 2003 - O2 Graduate Development Programme – BT Cellnet Limited
Two-year development programme including four rotational placements in various departments
across the business, including Legal Counsel, Marketing and Customer Service.
Education and Qualifications
 September 1997 – June 2001
Northumbria University – School of Law LLB (Hons) Exempting (upper second class)
 September 1993 – June 1997
Church High School – Newcastle upon Tyne
3 ‘A’ level passes (B, B, C)
9 GCSE’s passes (grades A*, A and B)
Hobbies and Interests
 Owning and riding my horse
 Property renovation and improvement
 Dining out
 Spending time with friend and family
 Holidays abroad
Personal Details
 Address: 10 Kingfisher Reach, Collingham, Wetherby, West Yorkshire, LS22 5LX
 E-mail: susannah.franks@telefonica.com
 DOB: 23/09/78
 Marital Status: Single with 1 child aged 6 years
 Full, clean driving licence