1. Jennifer DeLanohttps://w w w .linkedin.com/pub/jennifer-delano/26/7b3/398
23213 Hickory Creek  Macomb Township, Michigan 48042  Phone: (269) 217-9676  E-mail Address: jsdelano@comcast.net
Expertise
◊Microsoft Office
Suite (2013)
◊Salesforce System
◊MIS System
(Management
Information System)
◊Motivational Speaker
◊Problem Resolution
◊Report Data Analysis
◊Event Coordinator
Travel independently
in community
Education
Western Michigan
University
Bachelor of Arts Dual
Major Sociology &
Psychology-1999
Certifications
Certified Business Solutions
Professional (CBSP)-2013
Career Development
Facilitator (CDF)-2010
Business Account Manager Macomb/St. Clair County
SelectedAccomplishments
 Designsolutionsto integrate workforce development,economicdevelopment,education,
and local/state governmentassetstoaddress companyneeds. Actasa primarycontact
for local employersforthe last3+ yearstroubleshootingOnthe JobTraining
implementationprocessed foremployers. Thishas ensuredthatcompaniescan
efficientlyutilize federal/state fundingfortrainingwithnew employees.
 Work closelywithMacombCountyDepartmentof Planning&EconomicDevelopment,
Macomb CommunityCollege andothergovernment agenciestomanage workforce
projectsandutilize all incentivesandmoneysavingprograms.
 Communicate withbusinessesandotherorganizationsusingthe BusinessSolutions
Professionalmodeltoassesstheirneeds.
 Provide excellentcustomerservice anddetailed explanationsof local/state issuesand
communityresourcestoemployers.
 Keepcurrentwithtrendsandchangesinthe Social Mediafieldbyutilizingwebsitessuch
as Facebook,LinkedIn,andTwitter.
Business Account Experience
BusinessAccountManager- MichiganWorks!-Countyof Macomb
Essential Functions January 2010 - Present
 Provide consultation andservicesto15 employers permonthon variousissues
relatedtoemployment,training, andtax incentive needs inconjunctionwithlocal
CollegesandCountyrepresentatives
 Prepare OnThe JobTrainingContractsfor new hiresinthe amountof $2400-$10,
500
 Maintaincommunicationwithareabusinessesandfollow-upwithemployers
regardingthe statusof candidatesreferredforOnThe Job Trainingtocomplete
reimbursement,invoicing,andtroubleshootingpost-placement
 Facilitate networking sessionsfor20-50 jobseekingindividualstoprovide
guidance,trainingandeducationonworkforce re-entry

2. Business Account Manager (Cont.)
 Explainprogramavailabilityandeligibilitytobothcustomerandemployer. Assisted
50 employeesinthe lastyearto returnto the workforce andsavedthe employers
$100, 000 in trainingcosts
 Work collaborativelywithbusinessandgeneral publiccustomerstoidentifytraining
needsforclassroom/OnThe JobTraining programs
 Respondpromptlyto telephone calls,e-mail andpersonnel requestsregarding
questionsandinquiriesforBusinessServices
 Reportissuesbyuse of Salesforce andMIS (MichiganInformationSystem)
 Conducttrainingseminarstoevaluate customerperformance forworkforcere-
entryrecommendations
Case Management Experience
Goodwill Industriesof SouthwestMichigan (Lay-off) January 2005-December 2008
Kalamazoo/RESA(Lay-off) April 1999-September 2003
Essential Functions
 Ensuredcompliance withFederal andState policiesforPATHprogramparticipants
and staff
 Mentored 200 PATH customerswithcommunityresourcesandemployment
placementandretention at60% average
 Utilizedresourcessuch ascommunity networkstoassistthe customerinobtaining
self-sufficiency
 Navigatedcustomersthroughdailyrequiredcommunityandclassroomprogram
activities
 Received100% customersatisfactionwhensecretshoppedinMichiganWorks!
Agency-KalamazooCounty
 Completedextensive amountsof paperworktoenroll,monitor,andterminate
customeractivitiesinMIS
 CoordinatedservicesandreferralswithpartneringagenciessuchasDHS andMRS
Community Involvement
Member of Macomb County Healthstyles Committee since 2011-
Promoting healthy activities to better serve Macomb County
employees
Reference Portfolio
Executive office of
Governor Rick Snyder
says:
“The Governor and I
received several letters
since the economic
summit recognizing the
work of some of
Michigan’s Workforce
Boards. Many of those
lettersreferenced your
board specifically and
almost every business
that wrote and
recognized your board
highlighted the value that
Jennifer DeLano
specifically brought to
their experience with
your organization. It is
clear that Jennifer has
had a significant impact
on the businesses that
you are trying to serve
and I wanted to take a
minute to thank you for
your efforts.”
Sara E. Wycoff
Strategic Advisor