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Francis report :
• compassion fatigue
• overwork
• excess demand
• lack of continuity
• failure to see the patient as a fellow human being.
Existential neglect
4 types
1. Affective
2. Cognitive
3. Behavioural
4. Moral
It is the ability to subjectively experience
and share in another’s psychological state
or feelings.
Empathy can be conceptualised as a form
of perception where people can literally
feel the emotional states of others as their
own
“Detached concern” - to understand the
experiences of another without evoking a
personal emotional response.
To understand another person’s feelings
and perspective from an objective stance
It is necessary here to distinguish between
self- and other-orientated perspective
taking.
To Act - Empathy without action is not
empathy
to communicate one’s understanding of the
situation and check its accuracy
to act on that understanding with the
patient in a helpful (therapeutic) way
An internal motivation of concern for the
other
A desire to act to relieve their suffering by
caring and driving acts of altruism
It is not sufficient to mimic the patterns of
speech or behaviours which appear
empathic, there must also be authentic
concern
An emotion caused by the realisation that
something bad has happened to another
person
Concern for the welfare of others
It can take a ‘self-orientated’ perspective -
to help the other person in order to relieve
one’s own distress
 Connection: involving emotional sharing with
the patient in a two-way relationship
 Clinical curiosity: to gain insight into the
patient’s concerns, feelings and distress,
giving patients a sense that they matter
 Another-orientated perspective: the doctor
tries to imagine what it is like to be the patient
and to see the world from the patient’s
perspective
 Self–other differentiation: this respects the patient
as an individual with dignity
 Care: acting appropriately on the understanding
gained to help the patient
 Reference : Empathy, sympathy and compassion in healthcare: Is there a problem? Is
there a difference? Does it matter? - Journal of the Royal Society of Medicine; 2016,
Vol. 109(12) 446–452
Empathy vs Sympathy

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Empathy vs Sympathy

  • 1.
  • 2. Francis report : • compassion fatigue • overwork • excess demand • lack of continuity • failure to see the patient as a fellow human being. Existential neglect
  • 3. 4 types 1. Affective 2. Cognitive 3. Behavioural 4. Moral
  • 4. It is the ability to subjectively experience and share in another’s psychological state or feelings. Empathy can be conceptualised as a form of perception where people can literally feel the emotional states of others as their own
  • 5. “Detached concern” - to understand the experiences of another without evoking a personal emotional response. To understand another person’s feelings and perspective from an objective stance It is necessary here to distinguish between self- and other-orientated perspective taking.
  • 6. To Act - Empathy without action is not empathy to communicate one’s understanding of the situation and check its accuracy to act on that understanding with the patient in a helpful (therapeutic) way
  • 7. An internal motivation of concern for the other A desire to act to relieve their suffering by caring and driving acts of altruism It is not sufficient to mimic the patterns of speech or behaviours which appear empathic, there must also be authentic concern
  • 8. An emotion caused by the realisation that something bad has happened to another person Concern for the welfare of others It can take a ‘self-orientated’ perspective - to help the other person in order to relieve one’s own distress
  • 9.  Connection: involving emotional sharing with the patient in a two-way relationship  Clinical curiosity: to gain insight into the patient’s concerns, feelings and distress, giving patients a sense that they matter  Another-orientated perspective: the doctor tries to imagine what it is like to be the patient and to see the world from the patient’s perspective
  • 10.  Self–other differentiation: this respects the patient as an individual with dignity  Care: acting appropriately on the understanding gained to help the patient  Reference : Empathy, sympathy and compassion in healthcare: Is there a problem? Is there a difference? Does it matter? - Journal of the Royal Society of Medicine; 2016, Vol. 109(12) 446–452