ICT Role in 21st Century Education & its Challenges.pptx
Empathy vs Sympathy
1.
2. Francis report :
• compassion fatigue
• overwork
• excess demand
• lack of continuity
• failure to see the patient as a fellow human being.
Existential neglect
4. It is the ability to subjectively experience
and share in another’s psychological state
or feelings.
Empathy can be conceptualised as a form
of perception where people can literally
feel the emotional states of others as their
own
5. “Detached concern” - to understand the
experiences of another without evoking a
personal emotional response.
To understand another person’s feelings
and perspective from an objective stance
It is necessary here to distinguish between
self- and other-orientated perspective
taking.
6. To Act - Empathy without action is not
empathy
to communicate one’s understanding of the
situation and check its accuracy
to act on that understanding with the
patient in a helpful (therapeutic) way
7. An internal motivation of concern for the
other
A desire to act to relieve their suffering by
caring and driving acts of altruism
It is not sufficient to mimic the patterns of
speech or behaviours which appear
empathic, there must also be authentic
concern
8. An emotion caused by the realisation that
something bad has happened to another
person
Concern for the welfare of others
It can take a ‘self-orientated’ perspective -
to help the other person in order to relieve
one’s own distress
9. Connection: involving emotional sharing with
the patient in a two-way relationship
Clinical curiosity: to gain insight into the
patient’s concerns, feelings and distress,
giving patients a sense that they matter
Another-orientated perspective: the doctor
tries to imagine what it is like to be the patient
and to see the world from the patient’s
perspective
10. Self–other differentiation: this respects the patient
as an individual with dignity
Care: acting appropriately on the understanding
gained to help the patient
Reference : Empathy, sympathy and compassion in healthcare: Is there a problem? Is
there a difference? Does it matter? - Journal of the Royal Society of Medicine; 2016,
Vol. 109(12) 446–452