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Collaborating	in	Complex	Times
Building capability for the 21st Century
Stuart Waters
Twyfords
Agenda
2
• What	is	collaboration	and	why	do	we	need	it
• Thinking	and	acting	like	collaborators	– the	
central	challenge
• Building	capability	– the	‘collaborative	muscle’
What	is	collaboration?
• How	would	you	describe	or	define	it?
• Put	these	collaborative	steps	in	an	order	that	
makes	sense	to	you
3
4
Thinking	and	Acting	Like	Collaborators
5
What	is	your	experience	of	this	journey?
7
Key	elements	of	the	mindset
• Doing	with,	not	to and	not	even	for
• Experimenting	– safe	to	fail,	planning	to	fail
• Embracing	uncertainty
• Giving	up	the	status	of	your	expertise
• Letting	go	and	inviting	others	into	your	own	
uncertainty
8
What	are	the	barriers	to	working	in	this	way?
9
When%working%with%our%colleagues%and%partners%on%this%project,%to%
what%extent%do%we……%
!
1 Actually(trust(them(….(even(if(we(don’t(quite(trust(them?(
2 Include(them(in(problem(solving(….(even(when(we’re(least(sure(about(
what(to(do?(
3 Create(our(plans(….(with(them?(
4 Value(their(lived(experience(….(just(as(much(as(our(technical(knowledge?(
5 Reveal(information(….(even(if(it(shows(mistakes(we’ve(made?(
6 Share(decisionEmaking(….(even(if(they(are(on(the(other(side(of(the(
ideological(divide?(
7 Acknowledge(that(they(have(information(we(don’t(….(and(that(we(really(
need(their(help?(
8 Accept(a(collaborative(solution(….(even(if(it’s(different(from(the(one(we(
want(
!
Eight	questions	to	test	collaborate	behaviours
Barrier	1 Barrier	2
The	Collaborative	Journey
CONFIDENCE
Thinking	and	
acting	like	
collaborators
CLARITY
Agreement	on	
the	problem	to	
be	solved
BAU
BAU
COMMITMENT
We	need	to	work	
with	others	to	
solve	this	complex	
problem
Barrier	3
Lasting	Solutions
Complex	Problem
BAU
OWNERSHIP
Copyright	©	2015	Twyfords
3	Trolls	of	collaboration
• Competition – stakeholders	in	any	system	are	
often	in	unspoken	competition	for	resources,	
authority,	recognition	or	power.
• Control – leading	across	difference	requires	us	to	
let	go	of	full	control.
• Commitment – we	want	to	work	differently	
together	but	continue	to	use	the	same	approaches	
that	are	designed	to	maintain	the	status	quo.
The	Australian	Leadership	Paradox
Geoff	Aigner and	Liz	Skelton	2013
So	how	do	you	shift	people’s	thinking	and	
behaviour?	What	is	your	experience?
Our	approach	is	based	on:
• You	can’t	train	this
• You	can	only	learn	by	doing
• Supported	through	that	process	by	coaching
• In	a	learning	frame
• Building	internal	champions
13
What	We	Have	Learned
• It	is	hard	to	let	go	of	the	facilitator
• Leaders	need	to	model	the	change	they	want
• Organisational	capability	rather	than	PD
• Collaborators	can	no	longer	see	things	the	
same	way
• Coaching	really	works,	but	it	takes	time
• It	isn’t	easy	to	quantify	benefits,	but	the	
evidence	is	building
14
• What	did	you	take	from	this	session?
• Did	anything	surprise	or	challenge	or	excite	
you?
• What	are	the	implications	for	the	work	you	
do?
15
Thankyou
stuart@twyfords.
com.au
16

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Twyfords collaboration slides