17. 'Lean thinking is lean because it provides a way
to do more with less - less human effort, less
equipment, less time and less space - while
coming closer to providing customers with
exactly what they want.‘
Womack and Jones
19. Conclusion
• Put the needs of the customer
first
• Challenge the accepted wisdom
• Ask why
• Be open to outside ideas
• Revisit past assumptions and
ideas
• Make rail an affordable,
sustainable transport mode that
meets the needs of society.
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