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Steve Kearns
Personal Summary
I am a highly resourceful energetic and competent IT Engineer with a Computer Science background and
have 6+ years of experience providing exemplary support to users in different organisations. I have a clear,
logical mind with a practical approach to problem solving and a drive to see things through to completion. I
am customer-focused and self-motivated with well-developed project management and IT skills, an active
listener with excellent communication and interpersonal skills. I strive to understand client needs and
provide exceptional results. I have strong analytical skills and an eye for detail with the ability to multi-task,
excellent organisation skills, capable of working under pressure and meeting deadlines. I enjoy working on
my own initiative and as part of a team.
Professional Career
2012: 28th May – Present
Uniphar Group - ICT Support Engineer
- Provide 1st, 2nd and 3rd level support to Uniphar Employees and external sites and customers.
- Daily backups of company servers and file systems through VEEAM and DPM2012 e.g.
Exchange, SAP, NTFS file shares.
- Image build management and update deployment through SCCM.
- Provide hands on and remote support/troubleshooting of integrated video and audio
conferencing equipment in conference room and mobile system environments.
- Support complex and highly technical equipment (servers, routers, switches, etc.) using
established procedures.
- Printer Support and maintenance.
- VPN and wireless configuration.
- SAP - EPR, BPR system.
- Datalogic Kayman and PPC deployment and management in warehouse systems.
- Office365 deployment and configuration.
- Active Directory Configuration & Maintenance including Group Policies.
- Windows Server 2003 - 2012 support and maintenance.
- 24x7 on call support.
- Hyper V.
- Project Management.
- Vendor Management.
- Key Achievements:
 Trained and integrated members of the current ICT team by implementing SOPs/WIs.
 Rollout of Office365 environment to the business.
 Integration of new businesses and departments to the company.
 Warehouse device upgrade.

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2011: January - December
IBM, Technology Campus, Damastown Industrial Estate
IT Specialist in Distributed Computing Support Team
Provide on-site support for multiple internal and external customers.
- Provide 2nd & 3rd level support to all IBMbusinesses in the country and to Strategic
Outsourcing customers.
- Work with IBM customer engineering team to coordinate hardware replacements.
- Document common fixes.
- Deliver IMAC (Install, Move, Add and Change) activities for internal and external customers.
- Image Build management.
- Data backup/ restore and related administrative duties depending on the customer in question.
- Work with key contacts in other competencies as required, e.g. network support, server ops,
etc.
- Work as part of project teams as required, e.g. Bank of Ireland implementation team.
- Have worked on 3 different sites, providing technical support.
2010: October - December
Pfizer, Grange Castle - Blueshirt Engineer
Duties: Appointed team lead of a build team that worked on a project called: The DMS Project.
The project consisted of updating 800 users and installing 1800 new computers for the
employees of Pfizer. A number of build teams would pick up user's PC's at the end of the day and
installed on average 10 PC's, per team member, in the morning and then resolve user issues for
the remainder of the day - e.g. software, e-mail and account issues.
2007: June - December
Kildare County Council - IT Helpdesk
Duties: Answering helpdesk calls, desk side support of IT issues, documenting procedures, image
build management, escalating IT issues, support and maintenance of the voice/data Local and
Wide area networks.
Education & Courses
- BSc(Honours) IT Management in ITT Dublin.
Personal Details
 Driving Licence Full Irish Licence.
 Health Excellent.
 Interests Football, Computer games and film.
References
References are available on request.