tIPicall presentation

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About tIPicall
 tIPicall is the distribution brand of  tIPicall has launched a comprehensive
Glemnet Telecom a £5 million t/o range of hosted and centrally managed
Group of companies services including IP PBX, Contact
 tIPicall is the exclusive distributor of Centre, SIP Trunking, inbound and
TATA Communications Ltd for Hosted outbound voice services.
IP PBX and SIP trunking to the UK  tIPicall has 10 years of experience and
switchless reseller and dealer expertise in the telecoms industry
channels. including 5 years of hosted IP and SIP
trunking sales and support.

For more information please visit our website:

www.tipicall.co.uk

Contact Us
+44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk

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TATA Group
 140 year old - largest private sector group
 98 operating companies
 350,000 emloyees
 $62.5 billion in reserves
 61% of business from outside India

TATA Communications Ltd.
 Revenues - $2.05Bn in fy 2008-09
 Investments $700 ($13Bn total) in fy 2008-09
 5,000 employees made up of 37 nationalities
 No. 1 Global wholesale voice
 No. 1 Global submarine cable capacity
 Telepresence Managed Service Provider 2009 (European CEO magazine)
 Best Global wholesale offering award 2009 (Capacity Magazine)

Contact Us

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TATA Global Transmission
The largest submarine Cable Network in the world

Ownership of one of the most advanced, seamless global transmission networks

MPLS & IP Ethernet Voice
Services Services Service

On-net reach to Point-to-point/ Voice Minutes
30+ countries Multipoint Ethernet VoIP
VNO capability to WAN Services Hosted IP PBX
+150 countries  Protect & Contact centre
Guarantees on unprotected services
IP services Fast-E & Gig-E IFN, UFN, SIP trunk
interfaces
Committed
Bandwidth

Contact Us

4

Our products
tIPicall - powered by Tata Communications

Hosted IP PBX SIP Trunking Global Contact Centre
tIPicall IP PBX is a network-based centrally built on the Tata Communications global tIPicall Hosted Global Contact Centre is a
hosted multi-tenant service. SIP network providing the highest quality SIP-based Multimedia Contact Centre
of voice across a Tier 1 carrier software solution.

Inbound Services Broadband
A range of Geo, Non Geo and tIPicall broadband offers a variety of
International numbers managed via a speeds and services, DSL Max , DSL 2+,
web portal Annex, SDSL solutions

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SIP Trunking
 tIPicall SIP Trunking is built on the Tata
Communications global IP network providing the
highest quality of voice across a Tier 1 carrier at
very competitive rates.

 tIPicall SIP Trunk uses a feature rich network to
achieve the best Quality of Service (QoS)

 tIPicall provides the necessary components to
enable your telephone system to be connected via
SIP via IP cards, licences or External Media
Gateways

 SIP trunks pricing starts from £1 per month rental

Contact Us

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Hosted IP PBX
 Multi-tenant SIP based IP PBX solution that provides
flexibility and easy browser based management of
all tenants’ specific configurations.

 The hosted PBX integrates fixed and mobile
telephony, soft and hard phones, integrates legacy
PBXs (through SIP media gateways).

 Hosted seats from £5.00 per month rental

Contact Us

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Hosted IP PBX
 Multi level web portal;
 Multiples Clients, Sites and Extensions
 Routing Profiles;
 Dial Plan Profiles;
 Outgoing Rules;
 Hunting Groups;
 Waiting Queues;
 Web interfaces for users and administrators;
 Multiple authentications (register/call
authentication, etc);
 CDRs (via browser and exportable);
 Voice mail to email

Contact Us

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Hosted IP PBX
 Quick and simple to deploy over multiple sites
including remote workers
 Self provisioning of SIP 2.0 compliant phone
hardware
 Compatible with all major hardware suppliers
Linksys, Polycom, Cisco, Grandstream
 Fully featured including queues, hunt groups,
selectable CLI, call lists, call hold & transfer, all divert
options including not reachable & voicemail to email
 Portals for administrator and user giving control &
management
 Affordable & scalable
 Real time call detail information available on-line,
searchable & exportable

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Hosted Contact Centre
 Multi level administration via web portal
 Supervisor status
 Skills based routing
 Full call control (answer, hang
up, hold, retrieve, extend, transfer, alternate, co
nference)
 Video, chat, email and voice calls, using a soft
phone - the PC is the only tool the agent needs
 Interactive Voice Response &
Automated Call Distribution (IVR & ACD)

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10

tIPicall Inbound
 International Numbering receive inbound calls to
many international destinations

 International Toll-Free Service (ITFS) ITFS enables
you to receive toll-free calls from payphones,
landlines

 Our single toll-free number service provides a UIFN
that spans more than 45 countries, simplifying
marketing or service by using a single number
across multiple countries.

Contact Us

11

tIPicall Broadband
 ADSL 2+, Annex M, FTTC, FTTP products
 Guaranteed throughput
 Quality of service and Service Level Agreements
 Our Business DSL has a prioritisation option that
enables tIPicall to prioritise voice traffic
 Peering with Opal

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12

tIPicall Resale Proposition
 Revenue commitment based
 White label
 Own branded web portal and
sales and marketing materials
 Competitive pricing
 Account Management
 Free Sales and technical training

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13

tIPicall Service & Support
 Flexible levels to suit reseller
 Support available up to 24 x 7
helpdesk provides
monitoring, maintenance and
management
 1st and 2nd line support
 Support calls answered in
Reseller name
 Dedicated help desk number

Contact Us

14

tIPicall Billing
 Bureau service with
branded billing revenue
collection and DDM

 Or monthly CDR

Contact Us

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