1. Stephanie Carlton
14191 Glastonbury, Detroit, MI 48223-2923, Tel: (313) 270-7354
E-mail: steffi323@hotmail.com
Highly motivated and organized individual w ith excellent customer service skills, who works equally wellin a team or
independently and self-directed and enjoys being challenged. Willing to travel, active problem solver, and a quick learner.
Strong ability to develop and maintain solid, long-term relationships w ith customer, including customer recovery, as wellas
able to effectivelycommunicate w ith alllevels w ithin an organization. Possess strong computer skills and tech-savvy.
Multi-Lingual (English, German, Spanish).
Core Competencies
Customer Service Excellent Communication Skills Self Starter
Advanced MS Office Skills Accurate and Thorough Discrete
Product Development Bookkeeping Commission Payments
Collections Underw riting Claim Resolution
EMPLOYMENT
W.W. Grainger Inc - FarmingtonHills, MI (6/2014 - Present)
Customer Service & Sales Representative (Part-Time)
• Maintain a high-volume w orkload w ithin a fast paced environment. Assist an average of 350-400 clients in any given
w eek, consistently meet performance benchmarks in all areas (speed, accuracyand volume)
• Maintain relationships of both internal and external clients, retain customer loyalty through timely and effective one
call resolution
Juanita Gavin Hughes PLLC - Southfield, MI (4/2014-Present)
Internship (4/2014-7/2014)Area of specialty Probate Law
Legal Assistant(8/14-Present)
• Perform fact based and legal research
• Draft correspondence, motions and affidavits, including a divorce and breach of contract with racialdiscrimination,
review of an employment agreement, purchase agreement and lease agreement; General editing of briefs and
motions
• Preparation of estate accountings, inventories, legalexhibits, Probate and Conservator forms, Quit Claim Deeds,
Pow er of Attorney, Wills, Client Fee Agreements; Proof of Service;
Swiss Life Partner GmbH(SLP) - Munich, Germany (5/1999 – 12/2012)
CommissionSpecialist (2009 - 2012)
• In-house liaison for insurance brokers, Swiss Life (SL) employees and insurance agents for Commercial Insurances
• Calculated, adjusted, and processed broker payments, responded to inquiries and complaints, researched and
resolved discrepancies
Inside Sales Support (2004 - 2008)
• Nationw ide management and coordination of 10,000+ free brokers, 17 cooperation partners and 27 branch offices,
including drafting and revision of commission contracts, ensuring compliance w ith German law
Product Manager (1999 - 2012)
• Nationw ide management of a new ly launched British riskinsurance product in Germany (Critical Illness Term
Assurance); Extended sales to Luxembourg, Sw itzerland, and Austria
• Sole liaison for brokers and insurance company in Germany, responsible for all coordination of business between
England and Germany
• Developed all administrative procedures, designed and implemented all policies and procedures, whichwere
adapted

2. Stephanie Carlton
14191 Glastonbury, Detroit, MI 48223-2923, Tel: (313) 270-7354
E-mail: steffi323@hotmail.com
EDUCATION
Post-Baccalaureate Paralegal Program (1/2014 - 8/2015)
Oakland Community College – Farmington Hills, MI
Spanish language study at (4/2013 - 10/2013)
Babylon Idiomas - Valencia Spain
Postgraduate Degree in Business Management (10/2005 - 3/2008)
Verw altungs- und WirtschaftsAkademie München e. V.
Munich, Germany
BA Political Science, Philosophy and German w ith Minors in (9/1989 - 12/1998)
Psychology and Legal Studies (Cum Laude)
Wayne State University - Detroit, Michigan