Matthias_Grip_CV_2015

Curriculum Vitae
Matthias Grip
Phonenumber: +353 831373490
E-Mail: gripmatthias@gmail.com
Linkedin: http://www.linkedin.com/profile/view?id=156172742
Salary Expectation: 25.000 - 30.000€ annually
Residence: Newbridge, County Kildare
Work Experience
Nordic Receivable Management Analyst – Finance - Operations – Delivery Chain – Communication
Employer: Hays Recruitment
Accenture, Dublin 4
March 2015 – Present (ending July 2015)
; The main duties of the role will focus on all aspects of Credit Control of live accounts including
chasing debt via telephone and letter, opening and credit checking new accounts, allocating monies
to the ledger, dealing with supplier queries and other ad-hoc duties.
; Call clients following a well-defined process to ensure invoices received, approved and negotiate
payment date in accordance with payment terms.
; Diarise calls in software with updates, and follow through to next steps as appropriate.
; Escalate disputes to Client team, understand and implement resolution as appropriate.
; • Resolve bottlenecks preventing payment eg client does not have copy invoice, no P.O. quoted.
; Negotiate promise to pay dates and escalate if agreement cannot be reached.
; Build and maintain strong relationship with both client and the company client team, to expedite
payments and improve cash flows.
; Report on key reasons for non-payment and recommend remedial action.
; Business Operator Mentality to be incorporated and addressed for each decision.
; Consistently reach collection target, reduce Days Billing Outstanding and ensure overdues are kept to
a minimum.
; Recommend any changes to workflows which may improve the process.
MAJOR INCIDENT MANAGER – Operations – Delivery Chain – Communication – IT
Employer: Hays Recruitment
MICROSOFT, Dublin 16
June 2014 – Present (ending March 2015)
Responsibilities:
; Participate as a team member in the management of critical production systems.
; Be responsible for one or more local / global production systems, routing incident issues to the
correct support team.
; Major Incident Support Management.
; Being the main point of contact for setting up a major incident support call and mobilizing the required
resources.
; Ensure each reported problem is resolved in a timely manner (per SLA), tracked according to
standards and escalated as appropriate.

; Communicate problem resolution and additional information to customer groups, project team and IT
application management groups.
; Participate in project team activities prior to release and contribute to documentation requirements as
appropriate.
; Escalation contact for tickets that need specific attention (high level escalations, global problems)
; Work independently within established procedures and process.
; Work with other members of the project team, IT application management groups (Helpdesk,
Network, Operations, etc.) and customer groups.
; Handle and take responsibility for critical situations, communicating and working effectively with
account focal points, local support and account service management
SITUATION MANAGEMENT – Operations – Delivery Chain – Communication – IT
Employer: Manpower Ireland Ltd
IBM, Dublin 15
August 2013 – June 2014
; Handling Major Incidents (P1, P2 and P82) for 16 specific accounts.
; Portfolio Management, keeping up to date with current and ongoing documentation based upon
contractual changes from clients perspective.
; Account Management, handling with a set escalation structure and hosting meetings and perform
“best approach” solutions.
; Chair Incident/High Severity Management meetings
; Be focal point of contact between resolvers and account team
; Be focal point of contact regarding Incident Management between SD and resolver teams
; Be able to close account tickets and generate reports
; Escalation contact for tickets that need specific attention (high level escalations, global problems
; Monitor team performance to ensure our customer's expectations are met/exceeded
; Monitoring open tickets and proposing and implementing actions for end-to-end improvement
; Handle and take responsibility for critical situations, communicating and working effectively with
account focal points, local support and account service management
; Support various accounts if needed
; Responsible for driving high severity incidents to resolution
; Lead by setting a good example (role model) - behaviour consistent with words
; Provide on-going assistance and guidance to individuals in your team
; Assist, develop and deploy cross account training
SO DELIVERY & RISK MANAGEMENT – Security – Operations – Communication – IT
IBM, Dublin 15
May 2012 - July 2013
; Creating, change, delete, move User-IDs for a Scandinavian Bank.
; Providing customer support to Swedish and English based users around the world, working for a
Scandinavian Bank.
; Managing email boxes, archiving and saving documentation in order to refine process.
; Working with approved requestors, approvers and managers. If necessary, further approval is
required. An updated list is maintained in order to always keep track of approvers.
; Determining appropriate solutions and action accordingly to requests
; Replying to custom queries regarding specific application support and solving their email problems
and database issue.

; Manage escalations and getting in contact with approved requestors and approvers in order to solve
the escalations correctly.
; Being compliant to Business approvals and Security procedures.
; Mentoring new hires within the account, making sure everyone knows what processes to use and
procedures
IT TECHNICIAN – Operations – Communication – IT
Employer: Bravura AB
Bravida AB, Stockholm, Sweden
February 2011 - April 2012
; Taking incoming calls, all about IT related problems
; Resolving Technical problems hardware and server related issues (onsite, offsite, remotely)
; Serveradministration, creating/cancelling/disabling user-id/emails
; Working in a close-knit group with Server-experts, Exchange-experts, Application-experts.
; Providing fast problem solutions for complicated IT problems.
; Reacting to visits from employees coming into the office and wanting to get IT Support from the
Servicedesk.
; Documenting customer problems accurately and precisely.
IT TECHNICIAN – Operations – Communication – IT
Employer: Carema Shared Services
Carema AB, Stockholm, Sweden
October 2010 - February 2011
; Taking incoming calls, all about IT related problems
; Resolving Technical problems hardware and server related issues (onsite, offsite, remotely)
; Serveradministration, creating/cancelling/disabling user-id/emails
; Working in a close-knit group with Server-experts, Exchange-experts, Application-experts.
; Providing fast problem solutions for complicated IT problems.
; Reacting to visits from employees coming into the office and wanting to get IT Support from the
Servicedesk.
TECHNICAL SUPPORT AGENT – Communication – IT
IBM, Dublin 15
August 2008 - October 2010
; Providing customer support to Swedish and English based users around the world.
; Resolving Technical problems, hardware and server related issues
; Working in a team that deals exclusively with Swedish users from various international destinations.
; Reaching specific targets and achieving hourly goals
; Reacting pro-actively and efficiently to high volume inbound customer calls.
; Content database updates and translations.

SALES REPRESENTATIVE –Communication – Wholesale
Employer: Aircall Sweden
Fotoquick AB, Sweden
June 2004 - September 2007
; Chemical production in developing films 135/APS, Digital
; Office Management, team leading, training, overtime, schedule, hosting and planning.
; Sales training, OTE payment.
; Performing sales based on a set percentage of sales.
; Weekly, Monthly, Annual goals
; Working with multiple environment handling pre-order, sales, booking, stock queries.
; Getting new figures and deals and what products we should put focus upon.
; Stock handling, ordering.
SALES REPRESENTATIVE –Communication – Wholesale
Employer: GAME UK
Gamestores Group, Sweden
June 2001 - August 2004
; Performing sales based on a set percentage of sales.
; Weekly, Monthly, Annual goals
; Working with multiple environment handling pre-order, sales, booking, stock queries.
; Getting new figures and deals and what products we should put focus upon.
; Stock handling, ordering.

References
Project Group Manager @Accenture - professional reference
David Phillips
Group Manager - professional reference
+1 206 310 7608
david.a.phillips@avanade.com
Project Executive @IBM - personal reference
Kim Norberg
Project Executive - personal reference
+353 861 763 753
kimnorberg@gmail.com
Education
Storsjöns kompani Frösön F4 Östersund (Voluntary Army Duty for 10 months)
Educational Level: Pro-College Education
Study Methods: Security detail
Time period: 2001-08 - 2002-06
Description: Security guard Education
Served as a Military Security guard for 10 months in the Royal Swedish Army.
Högskolan in Gävle (University of Gävle)
Educational Level: University Education
Study Methods: Pedagogic and the Art of Teaching
Time period: 2007-09 - 2008-01
Description: 30points within Förskolelärare med mångkulturell inriktning at HiG
(Pre-school Teacher with multicultural children)
Computer Qualifications

Matthias_Grip_CV_2015

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