CV

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SOVONNE P. UKAM
E-mail: ishimwe8@comcast.net
CURRENT POSITION
NJ State Certified Substitute Teacher, Source 4 Teachers, Cherry Hill, NJ
Utilized at assigned schools for classroom instruction, classroom management, and act as proctor
during MAPP and PARCC testing. Lunchroom and floor monitor, one on one student support
and field trip chaperone. Grades K-12, ESOL, Behavioral Disorders and Special Education.
Preferred subject matter - Social Studies, History, and English Literature.
Accomplishments: Wrote 5th
grade class play, “Waste Not, Want Not” to highlight the inhumane
problem of food waste (Cooper Pyne Poynt Middle School, 2016). Established and taught
Principles of Excellence as a classroom management strategy during a 2-week assignment with
2nd
grade class (Wiggins Elementary School, 2015). Organized and facilitated the first 6th
grade
classroom political debate. Debate question centered on the Cuban Embargo (Veteran Memorial
Family School, 2015).
Highly effective in working with and motivating excellence in a diverse population of students
across multiple economic, racial, and lifestyle communities.
EDUCATION
Doctorate of Education in Teacher Leadership, anticipated 6/2017
Concordia University, Portland Online Program, Portland, OR.
Specialty: Teacher leadership concept knowledge, ability, and capacity to
positively impact pedagogy practices, methods, programs, and policies.
Master of Education in Curriculum and Instruction, 3/2014
Concordia University, Portland Online Program, Portland, OR.
Specialty: Provide in-service teachers with additional skills to enhance the
teaching and learning using innovative curriculum and classroom instruction.
Capstone Research: Classroom management practices implemented and
utilized in an Iowa Alternative High School, Grades 9 – 12: Teacher’s
perception of its effectiveness.
Minor: English to Speakers of Other Languages (ESOL)
Bachelor of Arts in Sociology, South Carolina State University, Orangeburg, SC.
TRANSFERABLE SKILLS
Experienced recruiting, staffing, managing sourcing projects, conducting new hire orientation
and training | Proven ability developing direct reports, utilizing career plan templates and
assessing employee performance | Proficient administering policy, program benefits | Expertise in
event, conference and travel planning | Ability and willingness to collaborate with multiple
stakeholders | Committed to academic achievement, social and personal responsibility, and social
justice
COMPUTER SKILLS

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Microsoft PowerPoint 2013 | Microsoft Outlook 2013| Microsoft Word 2013 | Microsoft Access
2010 | Microsoft SharePoint 2010 | Microsoft Excel 2013: Chart Creation, Filter Data, Statistical
Reporting: Trend Lines, Regression Tables, Charts and Histograms| Formulas: SUM,
SUBTOTALS
AVERAGE, MEDIAN | HTML Website Content Management | Ability to create basic PREZI
presentation designs
TEAM AND SITE MANAGEMENT EXPERIENCE
2013–2014 Business Program Administrator: Delta Airlines Vacations, Hapeville, Georgia
Policy administration, supporting marketing and sales initiatives, weekly website
updates for multiple airline vendor utilizing content management system,
partnered with Product, Sales and Marketing Managers, loss/savings reporting.
2005-2012 Team Manager: Verizon Beneficiary Support | Xerox Benefits Support Center,
Xerox Services, Cherry Hill, New Jersey.
Site manage me nt , supervised 20 representatives, 3 Participate
Advocates and 1 supervisor, medical health plans administration, beneficiary
services for active and retiree population. Performance assessments, staffing,
payroll and timekeeping
Customer Care Manager: ACS / Xerox Services, Cherry Hill, New Jersey
24/7 site operations, NJ State Human Services Program, bilingual staffing, 14
representatives and 2 lead specialist, new hire orientation, training and
development, telecom, servers, security systems and BCP.
2003-2005 Operations Supervisor: eFunds Corporation, Camden, New Jersey
24/7 site operations, NJ State Human Services Program, bilingual staffing, 14
representatives and 2 lead specialist, new hire orientation, training and
development, telecom, servers, security systems and BCP.
2000-2003 Team Leader: American Express Aramark Travel, Philadelphia, Pennsylvania
Operations of $25m onsite corporate account includes additional site in Burbank,
Ca., 17 Travel Counselors, problem solving and service resolutions, account and
Team development, training, performance assessments, vendor relations, payroll
timekeeping, customer satisfaction and statistic reporting
1996-1999 Training Delivery Specialist: American Express, Mt. Laurel, New Jersey
Curriculum development, training resources and staff assessments, one on one
coaching and development. New hire orientation and job training for 10-12
trainees per session, recurring site training for 215 counselors.
Accomplishments: Successful working with school administration, facility and students |
Effective in working with diverse population of employees and business partners across
economic, racial, lifestyle communities | Managing multiple site operations | 7-years of
experience managing 24 hour site operations | Maintaining building security access status and
creating security badges | 10-plus years in corporate team management | Developing direct
reports to meet career objectives and priorities | Writing and implementing procedural policies|
10-plus years of experience supporting new account implementations with training and customer
service initiatives, floor designs and backroom equipment installations | Expertise in event
planning – site inspection, meal plans, seating arrangements, audio/visual
ADMINISTRATIVE WRITING AND DOCUMENTATION EXPERIENCE
BPA Process guide Delta Vacations (2-11pages, 2014) | Procedure guide New Jersey State EBT

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(36 pages, 2006) | Customer Service Guide Virginia State EBT (32 pages, 2007 | EBT
implementation training support for New Jersey, Michigan, Virginia States (ppt. training
presentations) | American Express Corporate Travel implemented and facilitated 10 week new
hire training program (1996-1998) | Historical Research and documentation on Dempsey Butler
Legacy, includes self-produced 4-minute video documentary and blog (2006-2013) | Procedure
manual Hewlett Packard Travel Account (42 pages 1993)
COMMUNITY PRESENTATIONS AND EVENTS
2006- 2013 Historic Dem p s e y D. Butler Cem e t e r y Restor a tion
Project , Camden, New Jersey
Established Butler Cemetery Association to support the
restoration and preservation of this historic Civil War Veteran
USCT burial landmark
Featured Article, “Butler's Colored Cemetery” , written by
Kenneth Dixon,
Fall Paradise Webb Magazine by (public)
issuu.com/pw m agazine/docs/fall_2009_-
_paradiseweb_magazine1
Featured Article , “Restoring Historic Butler Cemetery” Courier
Post
Butler Cem e t e r y “Res t orin g a Legac y” Docu m e n t a r y
(public) video .whyy .org/ video /1633268845
Butler Cem e t e r y Blog (public) butlercem etery .blogspot.com
WHYY PBS Television Station, Philadel phia, PA. Butler
Cemetery Historical Preservation Project , two 5-minute
interview conducted by Ed Cunningham and Willo Carey during
televised funding campaign.
L3 Com m u nica tion s Black History Awaren e s s Event,
Camden, NJ
Butler “Sharing the Legac y" Exhibit
Mid Atlantic Family History Conferen c e , Exhibit
“Sharing the Butler Legacy"
2008 “Taken” A Self- Direct e d Pres e n t a ti o n Stud e n t Volunt e e r
Rese ar ch Progra m , Presentation, Lecture and Exhibit
documenting the history of Pomona Hall
Slaves held by the Marmaduke Cooper of the prominent Cooper
Family in Camden, New Jersey
AFFILIATIONS
Administrator "Friends of Butler Cemetery" Association
Former Board of Trustee member for Camden County Historical Society
Lawnside Historical Society
Historical Society of Pennsylvania

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New England Historic Genealogical Society
COMMUNITY AWARDS
2005 Church and Community Service Award, St. Bartholomew, Camden, New Jersey
Men's Club, Youth Service Award, St. Bartholomew, Camden, New Jersey