1. Soma Chakraborty
Address: 23/51, GariahatRoad,1st
Floor,Kolkata-700029
Telephone: 033-65411899(R), +91 9830056579(M), +91 9836068046(M)
E-mail : soma273@gmail.com
Summary-
16 years experience in healthcare with core expertise in Hospital Operations, Business Development, &
Marketing, Project Management, Change Management, Business Strategy, Leadership Development,
Cross-functional TeamLeadership,Mentoring&Staff development, andProcessEngineering.
Highlightsof experience & achievements
 Resultdriven experienceinleadership&strategicdirection
 ProcessengineeringwithfocusonLeanCompetency
 Buildinghighperformance teams
 Experience in different market segments in Eastern India with strong network in corporate, TPAs
and media
 Hands-onknowledge inhospitaloperations
 Demonstratedchange-managementskillsas a sponsor at the organizational level
Milestones
 Conceptualized Genomee…The Fertility Clinic, first of its kind in Eastern India with
international collaboration.
 CommissionedApolloGleneaglesCancerHospital.
 NABH Surveillance Audit & NABH Re-Accreditation with Facility Management, Biomedical
Engineeringand HousekeepingrecognizedasDepartmentsofExcellence.
 Successfully added revenue generating beds within same infrastructure at Medica-20 bedded
HighDependencyUnit,5 BeddedDayCare Ward and 6 BeddedChemotherapyWard.
 Successfully added Consultants on full time & visiting basis basis as part of Clinician
EngagementProgramme.

2. Career Pathway-
2013…till now MedicaSuperspecialtyHospitals
 Operations of 307 bedded facility encompassing admission & discharge, billing, ward
management, patient care, support services comprising biomedical engineering,
engineering & maintenance, nursing hostels & estates, travel desk, housekeeping &
other support services.
 Compliance to NABH standards
 Preparation of departmental budgets and adhering to budgetary controls
 Statutory compliances for non-medical licenses
 Home care services
 Cost control
 Manpower rationalization
 Process engineering using Lean Techniques
2010-2013 Fortis Hospitals
 Setting up Information Centers in eastern & NE India
 Tie ups with local hospitals/nursing homes
 Corporate empanelment within state & nationally with private & public sector
companies
 Clinician engagement
 Wellness centers at software sectors with round-the-clock services in medical & para-
medical services
 Topline business contribution as per budget
 Team performance management
2009-1010 ApolloGleneaglesHospitals
 Day to day operations of 50-bedded Cancer Hospital including patient services, bed
management, billing (out- patient & in- patient), admission & discharges, housekeeping,
F&B, biomedical engineering and general maintenance, debtors’ payments, vendor
relations and non-medical procurement
 Compliance to Quality standards as per JCI Accreditation guidelines
 Clinician Coordination
 Liaison with Patient Support Groups

3. 2003-2009 Bhagirathi NeotiaWoman & ChildCare Centre
 Marketing & Corporate Business
 TPA Desk Operations and Credit Cell Operations
 Management & Operations of Genomee…the Fertility Clinic
 Public & Media Relations
1999-2003 Parivar SevaSanstha
 Administration & management of four clinics at Kolkata and 24 Pargarnas (North).
 Social healthcare marketing.
 Community based local & outreach programmes.
 Liaison with donor agencies & Government of West Bengal.
Strengths
 Performance oriented and highly committed team player.
 Well developed problem solving and lateral thinking abilities.
 Effective leader /motivator of cross functional teams.
 Successful management of a cohesive group of service line managers and supervisors at all level
inline withmanagementgoalsandobjectives.
 Highlycommittedonservice deliverablesbothwithinternal&external stakeholders.
 Strongcommunicationskills.
 Strongcredibility &goodwill inthe marketamongstCorporate &Media.
Qualifications
 Post Graduation in Medico Legal Systems from Symbiosis Institute of Health Sciences
with First Class.
 PostGraduate Diplomain Hospital ManagementequivalenttoMBA from Indian Institute of
ModernManagement.(IIMM) withaFirst Class
 B.SC witha 2nd
DivisionfromCalcuttaUniversity
 HigherSecondary Examinationwith2nd
Division
 Madhyamik Examination withFirstDivision

4. Special Training
ii) Workshop on Total Quality Management (Organized By CII) – November in 2004.
iii) Human Values and Ethics in Management Programme (Organized by British Council
with IIM, Kolkata) - 2005
iv) Participated in CII Study Tour covering four leading hospitals in Delhi & NCR in 2007
v) 15-day at Apollo Health City, Hyderabad, 2009, on Operations Management
vi) 5S Training at Apollo Gleneagles, Kolkata in 2009 by R & D Team from Apollo Chennai
vii) Workshop on Financial Statement and Analysis- CII September 2010
viii) Certificate of Lean Competency-6S from Quality Council of India & certified by Cardiff
University, U.K in 2012
PERSONAL INFORMATION
Single
Languages
 English
 Hindi
 Bengali
Interests
 Reading
 Writing
 Travelling
Causes cared for
 Women empowerment
 Clean Environment
Soma Chakraborty