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KT Matrix
Your Company Name

2. `
2
Agenda 01
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Agenda 02
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Agenda 03
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Agenda

3. Kepner – Tregoe Method
3
Potential Problem Analysis
What lies ahead?
Protect action or plan
Decision Analysis
What should we do?
Make a choice
Problem Analysis
Why did it Happen?
Find unknown Cause
Situation Appraisal
What is going on?
Clarity & Priority
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4. Kepner – Tregoe Troubleshooting Methodology
4
Identify
Possible Causes
• Use Knowledge &
experience, or…..
Distinctions &
changesEvaluate
Possible Causes
• Test Possible Causes
• Determine Most
Probable Cause
Confirm
True Cause
• Verify Assumptions,
Observe or Try a fix
& monitor
Describe
Problem
• State the problem
• Specify the problem
• Extend the Causes
• Extend the Fix
Think
Beyond the Fix
Identify
Likely Causes
• Consider Causes
for the potential
problems Take
Preventive
Action
• Take Action to
Address likely
Causes
Plan
Contingent Action
• Prepare Actions to
reduce likely effects
Identify
Potential
Problems
• State the Action
• List potential
problems
Set Triggers
• Set Triggers for
contingent actions
Assess Risks
• Identify Adverse
Consequences
Evaluate
Alternatives
• Generate Alternatives
• Screen through MUSTs
• Compare against WANTs
State
Decision
• What do we need to
decide?
• What are we trying to
do?
• Make the Best
• Balanced Choice
Make
Decision
Clarify Purpose
• Develop Objectives
• Classify into
MUSTs & WANTs
• Weigh the WANTs
Situation
Appraisal
• Identify Concerns
• Set Priority
• Plan Next Steps
• Plan Involvement
Decision Analysis
• To balance
benefits & risks
Potential
Problems Analysis
• To avoid
reactive action
Problem Analysis
• To avoid jumping
to cause
Situational Appraisal
To clarify & prioritize Situation
Plan Issue Resolution
01Problem Analysis
To find root cause
Problem Management
02
Decision Analysis
To select best fix
Effective Decision Making
03 Potential Problem Analysis
To avoid future problems
Risk Analysis
04
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5. Kepner – Tregoe Key Trouble Shooting Process
5
Potential Problem Analysis
• Identify Potential Problems
• Identify Causes
• Take Preventive Action
• Plan Contingent Action
• Set Triggers
Decision Analysis
• State Decision
• Define & Classify Objectives
• Weight Objectives
• Generate Alternatives
• Evaluate Alternatives
• Assess Risks
• Make Decision
Problem Analysis
• Define Problem
• Specific Problem
• Identity differences & Changes
• Formulate Causes
• Test causes against the Facts
• Prove True Cause
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6. Kepner-Tregoe
Approach to
Problem Solving
6
What is the fault?
Problem Analysis (Past)
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Situational Analysis
(Where are we?)
How to correct the fault?
Decision Analysis (Present)
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How to prevent future fault?
Potential Problem Analysis (Future)
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7. Kepner – Tregoe Value Proposition
7
• Increase Customer
Satisfaction
• Reduce Issue-
Resolution Cycle Time
• Reduce Service Cost
Troubleshooting Training
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Performance System Integration
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Coaching on-the-Job
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Process Integration
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8. KT Matrix Icons Slide
8

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Additional
Slides
9

10. 10
Our
Mission
Mission
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Vision
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Goal
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11. `
About us
11
Target Audiences
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Preferred by Many
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Value Clients
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12. Designation
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Designation
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Designation
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Our Team
12
Name Here
Name Here
Name Here

13. Location
13
$150
$750
China
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$250
$350
India
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$80
$400
Australia
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14. Text Here
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Financial
14
Maximum
Medium
Minimum

15. Comparison
15
Sales by Male
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45%
Sales by Female
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25%
vs

16. Timeline
16
2015
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2016
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2017
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2018
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2019
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17
Thanks for
Watching!
Email Address
emailaddress123@gmail.com
Contact Numbers
0123456789
Address
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