The document describes the Kepner-Tregoe troubleshooting methodology, which consists of four steps: 1) Situational Appraisal to clarify and prioritize the situation, 2) Problem Analysis to find the root cause, 3) Decision Analysis to select the best solution, and 4) Potential Problem Analysis to avoid future problems. Each step involves specific processes like describing the problem, identifying possible causes, evaluating alternatives, and taking preventive action. The methodology aims to effectively resolve issues through a systematic approach.

1. KT Troubleshooting Methodology
Your Company Name

2. Kepner-Tregoe Method
2
Situation Appraisal
What is going on?
Clarity & Priority
Decision Analysis
What should we do?
Make a choice
Problem Analysis
Why did it Happen?
Find unknown Cause
Potential Problem Analysis
What lies ahead?
Protect action or plan
This slide is 100% editable. Adapt it to your needs and capture your audience's attention.

3. Kepner-Tregoe Troubleshooting Methodology
3
1. Situational Appraisal
To clarify & prioritize Situation
Plan Issue Resolution
This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
Situation Appraisal
Identify Concerns
Set Priority
Plan Next Steps
Plan Involvement
4.PotentialProblemAnalysis
Toavoidfutureproblems
RiskAnalysis
Potential Problems Analysis
• To avoid reactive action
Identify Potential Problems
• State the Action
• List potential problems
Identify Likely Causes
• Consider Causes for the
potential problems
Take Preventive Action
• Take Action to Address likely Causes
Plan Contingent Action
• Prepare Actions to reduce likely effects
Set Triggers
• Set Triggers for contingent actions
2.ProblemAnalysis
Tofindrootcause
ProblemManagement
Problem Analysis
• To avoid jumping to cause
Describe Problem
• State the problem
• Specify the problem
Identify Possible Causes
• Use Knowledge & experience,
or….. Distinctions & changes
Evaluate Possible Causes
• Test Possible Causes
• Determine Most Probable Cause
Confirm True Cause
• Verify Assumptions, Observe
or Try a fix & monitor
Think Beyond the Fix
• Extend the Causes
• Extend the Fix
3.DecisionAnalysis
Toselectbestfix
EffectiveDecisionMaking
Decision Analysis
• To balance benefits & risks
Clarify Purpose
• Develop Objectives
• Classify into MUSTs & WANTs
• Weigh the WANTs
State Decision
• What do we need to decide?
• What are we trying to do?
Evaluate Alternatives
• Generate Alternatives
• Screen through MUSTs
• Compare against WANTs
Assess Risks
• Identify Adverse Consequences
Make Decision
• Make the Best
• Balanced Choice

4. 4
Kepner-Tregoe Key
Trouble Shooting Process
Decision Analysis
• State Decision
• Define & Classify Objectives
• Weight Objectives
• Generate Alternatives
• Evaluate Alternatives
• Assess Risks
• Make Decision
Potential Problem Analysis
• Identify Potential Problems
• Identify Causes
• Take Preventive Action
• Plan Contingent Action
• Set Triggers
Problem Analysis
• Define Problem
• Specific Problem
• Identity differences & Changes
• Formulate Causes
• Test causes against the Facts
• Prove True Cause
This slide is 100% editable. Adapt it to your needs and capture your audience's attention.

5. Kepner-Tregoe approach to problem solving
5
02
Step
03
Step
01
Step
Situational
Analysis
(Where are we?)
Decision Analysis
How to correct the fault?
(Present)
Potential Problem Analysis
How to prevent future fault?
(Future)
Problem Analysis
What is the fault?
(Past)
This slide is 100% editable. Adapt it to your needs and capture your audience's attention.

6. Kepner-Tregoe value proposition
6
Troubleshooting
Training
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.
Performance System
Integration
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.
Coaching on-
the-Job
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.
Process
Integration
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.
• Increase Customer
Satisfaction
• Reduce Issue-
Resolution Cycle Time
• Reduce Service Cost

7. KT Troubleshooting Methodology Icons Slide
7

8. 8
Additional
Slides

9. 9
About Us
This slide is 100% editable. Adapt it to your needs and
capture your audience's attention.
Target Audience
This slide is 100% editable. Adapt it to your needs and
capture your audience's attention.
Premium Services
This slide is 100% editable. Adapt it to your needs and
capture your audience's attention.
Value Clients

10. 10
This slide is 100% editable. Adapt it
to your needs and capture your
audience's attention.
Name Here
Designation
This slide is 100% editable. Adapt it
to your needs and capture your
audience's attention.
Name Here
Designation
This slide is 100% editable. Adapt it
to your needs and capture your
audience's attention.
Name Here
Designation
Meet Our Team

11. 11
Our Mission
Mission
This slide is 100% editable. Adapt it to
your needs and capture your
audience's attention.
Goal
This slide is 100% editable. Adapt it to
your needs and capture your
audience's attention.
Vision
This slide is 100% editable. Adapt it to
your needs and capture your
audience's attention.

12. 12
Financial
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.
Maximum
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.
Medium
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.
Minimum

13. 13
Comparison
VS
96%
By Mobile User
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.
66%
By Laptop User
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.

14. 14
0
1
2
3
4
5
6
0
10
20
30
40
50
60
70
80
90
100
Q 1 Q 2 Q 3 Q 4
Clustered
Column-Line
Financial Year 2019
Salesinpercentage(%)
• Product 01 • Product 02
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.

15. Venn
15
This slide is 100% editable. Adapt
it to your needs and capture your
audience's attention.
Your Text Here
This slide is 100% editable. Adapt
it to your needs and capture your
audience's attention.
Your Text Here
This slide is 100% editable. Adapt
it to your needs and capture your
audience's attention.
Your Text Here

16. 16
Thanks for Watching!
Contact Number
012345678
Address
# street number, city, state
Email Address
emailaddress123@gmail.com