Customer Touchpoint Organization Categories Engagement Measure Purchase Experience
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Customer Touchpoint Organization Categories Engagement Measure Purchase Experience
- 2. 3 Customer Touchpoint Categories for Organization 2 Organization Product Packaging Receipt Physical Environment Sales Reps Purchase Experience Social Media Sites Business Card Website Print Advertisements Pre Purchase Experience Follow Up Outreach Quality Customer Service Owner’s Manuals Post-Purchase Experience This slide is 100% editable. Adapt it to your need and capture your audience’s attention. This slide is 100% editable. Adapt it to your need and capture your audience’s attention. This slide is 100% editable. Adapt it to your need and capture your audience’s attention.
- 3. 3 Customer Journey Icon with Multiple Touchpoint 01 Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 02 Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 03 Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 4. Customer Journey Touchpoint with Engagement 4 Discovery Add Text Here Research Add Text Here Need Customer Engagement Add Text Here Moments of Truth Add Text Here Customer Journey Brand Journey Brand Adding Value Customer Touch-points Data/Customer Feedback This slide is 100% editable. Adapt it to your need and capture your audience’s attention.
- 5. 5 Customer Touchpoint Icon of Touch Screen 01 Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 02 Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 03 Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 6. 6 Marketing Displays Pr Ads Promos Word of Mouth Social Media Email Direct Mail Invoice Events Store or Office CatalogueSales Person Up Sale Packaging Ecommerce Web Forums Social Media Brand Promise Loyalty Program Billing Customer Service Surveys News Letter Pre - Purchase This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Purchase This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Post-Purchase This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Customer Touchpoint Including Purchase Experience
- 7. Customer Touchpoint to Measure Customer Experience 7 Provisioning • Provisioning Audit • Add Text Here Vas • Value added Services audit • Add Text Here Smart Phone • Benchmarking using mobile agent • Add Text Here Customer Care • Network KPI’s • Add Text Here Network • Call detail record analysis • Add Text Here Billing • Customer care audit • Add Text Here Roaming • Collect data from 3rd party application • Add Text Here Customer Touch Point This slide is 100% editable. Adapt it to your need and capture your audience’s attention.
- 8. Elements of Customer Journey Map Including Touchpoint 8 Initial Contact Research Pricing Purchase After Sales Support Renewal Referrals Email Website Phone Online Chat Postal Correspondence SMS Social Media Online Advertisement CustomerTouchpoints Elements Of CJM * CJM: Customer Journey Map This slide is 100% editable. Adapt it to your need and capture your audience’s attention.
- 9. Multiple Touchpoint of Customer Interaction 9 Social Media Recommendations Websites/ landing Pages Blog Media Cold Canvas Sales Rep Store Customer Service Promotions Investigations Database Activation Social Network Email New Offer Forum Automated Customer Service Social Media Search Engine OPTIMISATION Paid Advertising Newsletter PR Radio Tv Print Website “Mobile” Site Awareness Attention Investigate Consider Choosing Buy Retention Service Retention Loyalty ( Digital Touchpoints ) ( Physical Touchpoints ) This slide is 100% editable. Adapt it to your need and capture your audience’s attention. This slide is 100% editable. Adapt it to your need and capture your audience’s attention.
- 10. Touchpoint to Interact Customer Throughout the Journey 10 Advertising Website Attract This slide is 100% editable. Adapt it to your need and capture your audience’s attention. Sales Team Business Card Inform This slide is 100% editable. Adapt it to your need and capture your audience’s attention. Front Desk Forms and Docs Buy This slide is 100% editable. Adapt it to your need and capture your audience’s attention. Website Credit Card Mobile Deliver This slide is 100% editable. Adapt it to your need and capture your audience’s attention. Get Support Email Front Desk Helpdesk Website Social Media This slide is 100% editable. Adapt it to your need and capture your audience’s attention.
- 11. 11 Thank You Address # street number, city, state Contact Number 0123456789 Email Address emailaddress123@gmail.com