Values and characteristics that define your brand. What are the 5 Brand Pillars? 1. Purpose See why your company is existing besides making money. 2. Positioning How you differentiate yourself from your competitors. 3. Personality Human attributes that define your brand - voice, tone, colour, music. 4. Perception How your customers experience & think about your brand. 5. Promotion The process of interacting with customers through sales & brand promotion.