Learning to Succeed in the Digital World
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A successful organization is one that can move fast and respond to market demands quickly – to stay ahead of the competition. Transformation and innovation have never been easier or faster, thanks to the availability of simplified systems and technology. The rise of the fourth industrial revolution, and the growing pace of digital transformation offers both great opportunity, and also many challenges. Key to addressing these challenges will be ensure you have an enabled, agile and adaptable workforce
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Learning to Succeed in the Digital World
- 1. Chris Dwyer, Head of Education, SAP South East Asia October 2016 Learning to Succeed in the Digital World Public
- 3. 3© 2016 SAP SE or an SAP affiliate company. All rights reserved. $1 Trillion will be added to ASEAN GDP by 2025 DIGITAL ECONOMY IN ASEAN $88 Billion e-commerce spend per annum by 2025 Source: AT Kearney; Temasek & Google
- 4. DIGITAL IS CONNECTING ASEAN Source: Bain & Co; GSMA Intelligence, WeAreSocial 259 million Internet Users 234 million Social Media Users 288 million Unique Mobile Subscribers 150 million Digital Consumers
- 5. THE DIGITAL DIVIDEND FOR DELIGHTED CUSTOMERS Source: Bain & Co, Watermark Consulting 50% more spend from referred consumers than the referring consumer 67% more spend from repeat consumers 35pp better stock returns for customer experience leaders
- 6. THE 2016 SOUTHEAST ASIA SAP DIGITAL EXPERIENCE REPORT
- 7. METHODOLOGY AND SAMPLE SIZE QUESTIONNAIRE COVERAGE SATISFACTION WITH DIGITALEXPERIENCE (BYINDUSTRY) SATISFACTION WITH DIGITAL EXPERIENCE FOR INDIVIDUALCOMPANIES NET PROMOTERSCORE® LOYALTY x3623 9,375 DX INTERACTIONS AND 243 BRANDS RATED RESPONDENTS COMPLETED A 15 MINUTE ONLINE SURVEY RATING UP TO 3 INDUSTRIES EACHMale 50% Female 50% 18-24 years 16% 25-29 years 11% 30-34 years 11% 35-39 years 11% 40-44 years 10% 45-49 years 9% 50-54 years 8% 55-59 years 7% 60+ years 16% RETAIL UTILITIES BANKING TELCO MEDIA & ENTERTAINMENT ALL RESPONDENTS HAD SOME KIND OF DIGITAL EXPERIENCE WITH AT LEAST ONE OF THESE INDUSTRIES: SATISFACTION WITH DIGITAL EXPERIENCE (GENERAL)
- 8. 47% DELIGHTED 20% UNSATISFIED THE ASEAN-5 DX 27% Digital Gap 70% NPS -67% NPS 74% LOYAL 8% LOYAL Gap Matters CUSTOMERS WILL DISCLOSE INFORMATION IF DELIGHTED 60% Buying Preference Health or Medical Records Personal Finances 46% 44% TOP 3 DX ATTRIBUTES THAT MATTER TO ASEAN-5 CONSUMERS Secure Is safe and secure Available Available anytime on my terms Simple Cohesive, integrated and simple 58% 49% 46% SAP Digital Experience Report 2016 33% AMBIVALENT 5 Countries – SG, MY, ID, TH, PH | 3.6K Consumers | 9.3K Digital Interactions | 243 Brands
- 9. How will this affect my business? “change at a speed, scale and force unlike anything we’ve experienced before” “radical system-wide innovation” “business models of each and every industry will be transformed”
- 11. People Implementing a Digital Strategy
- 12. What do you need for digital success? EngagementInnovationAgility
- 13. Understanding the Nature of Learning Think about your most memorable learning experience. When/where did it take place? 1. In a classroom? 2. Talking to someone? 3. Performing a task?
- 14. Understanding the Nature of Learning 10% Formal 20% Social 70%Experiential
- 17. Thank you Contact information: Chris Dwyer Head of Education SAP South East Asia +65 6664 4353 chris.dwyer@sap.com