1. Personal Details
Full name Sindiswa Catherine
Surname Koloti
Date of Birth 25 June 1976
ID Number 760625 0627 08 7
Gender Female
PhysicalAddress 49 Carew Road
Haven Hills
5247
Contact number 078 272 8648
Marital Status Widowed
Nationality South Africa
Home Language Xhosa
Health Excellent
Interests Reading, Travelling and Socializing

2. Personality Traits
 I am efficient and very organized
 Relate well to people at all levels comfortable in multi – cultural
environment
 Productive
 Use initiative to identify needs and take action
 Work well individually and in a group
 I am a team player
 Can multi – task
 Reliable
 Dedicated and trustworthy
 Responsiblewith strong ethical value
 I am ambitious and determine to succeed
 I am very focused
 I have a positive attitude
 I am a very focused
 I am a deadline driven
 I am a fast learner
Key Skills andCompetencies
 Computer literate ( MicrosoftOffice, Word, PowerPoint, Excel, Internet
Email
 Communication skills written and verbal
 Problem solver
 Good Typing Skills
 Planning and OrganizationalSkills
 Ability to work under pressure
 Visualpresentation

3. Education and Qualifications
 Matric 1994 National Senior Certificate SinikiweHigh School
Subjects:
isiXhosa
Afrikaans
English
Accounting
Business Economics
 National Diploma:Walter SisuluUniversity
Level 1:Human Resources Management
Accounting for PersonalPractitioners
Communication in English
End User Computing
PersonalManagement
Business Management
Management of Training
 Invuya Institute of Learning 2013:Total Credits - 150
FETC Short Term NQF Level 4
English
Maths Literacy
Financial Aspects
 Moonstone:Regulatory ExaminationCertificate - RE1
First Level Regulatory Examination:Representatives

4. Work Experience
Position
Administrator &
Receptionist
Duties
Answering telephone,
transfer calls, manage
appointment book and
executive members
diaries, faxing, emails,
filing files, sortpost,
order stationery, taking
minutes, income &
expenditure, daily cash
up, daily banking,
manage petty cash,
financial report and
payrollmanagement and
staff
Name of Company
MdanstaneEast London
Taxi Association
Position
Claims Technician for
Taxi
September 2009 –
September 2010
Duties
Provideclients with
comprehensiveand
efficient claims service:
register new claims,
appoint assessors, liaise
with insurance
companies, negotiate
settlement, follow up on
recoveries, and liaise
with panel beaters, third
party claim handling
approaches. Explain
limitations whatis
covered and what is not
covered. Ensuring clients
expectations are met
during the claims process
and at settlement.
Name of Company
Scottfin Insurance
Brokers

5. Handle illiterate clients
with diplomacy. Claims
queries
Position
Motor & Taxi
Underwriting
October 2010 – till today
Duties
Do quotes and Action
quotes, process accurate
quotes, new business,
endorsements, renewals,
cancellation within the
time frames as set in the
Proceduremanual.
Ensuring monthly time
set aside for renewal
process deadline.
Process unpaid debit
orders within the
timeframes and as set
out in the Procedure
manual. Regular diary
follow up. Ensure
consistenthigh levels of
consumer service
through direct contact
with clients and timeous
processing. Provide
clients with
comprehensivecover
and passenger liability.
Underwriting queries,
loading new policies on
Ski,
Doing commission
statements,
Presentations to
manager, unmets and
rd’s, dealing clients
Name of Company
Scottfin Insurance
Brokers

6. directly and
telephonically, weekly
reports, Endorsements
The above mentioned duties involved a great deal of responsibility and I have
gained valuable knowledge. Ithas given me the skills, patience and tolerance
when dealing with different types of people and respect.
References
1. MdantsaneEast London Taxi Association
Mr Ntleki M.C. (Director)
043 706 1264
082 967 4251
2. Scottfin InsuranceBrokers
SindisiweMerciful Myeza (Branch Manager)
0437265080
0724323589
3. Marina Wiggill
(Motor and Taxi Manager)
039 978 2220 (Head Office)