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1. Sinch
Axiom

2. Catering to the ever increasing customer demands have
become among the most daunting tasks for businesses
today, particularly in the highly competitive banking
sector. Many financial institutions are now rethinking
how to carry out varied business processes, while
delivering a rich customer experience to meet
consumers’ expectations in the digital era. This has led to
the high popularity of multichannel and Omnichannel
Marketing Automation, as well as Open Banking APIs.
Adopting Open BankingAPIServices to ImproveCustomer Experience

3. Open banking APIs provide a stress-free banking experience to
the consumers and help them to leverage several financial
services seamlessly. This ultimately helps in improving
customer satisfaction levels. Open APIs basically facilitates
integration between banks and other apps, giving customers
more options, such as instant payment services. In addition to
Open APIs, banks today widely used Multi-Channel
Communication Software Platform as well, which supports
multiple message types that can be sent via multiple channels
in order to elevate the customer journey.

4. Traditional banks that still follow the conventional
banking and customer communication methods are
likely to observe a reduction in customer engagement.
Seeking assistance from a good Multichannel
Communication System Company, as well as leveraging
Open Banking APIs becomes important for them to
innovate their processes, gain more customers and
keep up with the ongoing trend.

5. Broadly speaking, adopting of open banking API
services can significantly enhance the customer
experience in the financial industry by offering more
personalized, innovative, and streamlined solutions. It
may even allow customers to view all their financial
data and account information from diverse providers
in a single interface, making it easier for them manage
their finances.

6. CONTACT
https://www.sinch.com/en-in/products/automation/axiom/
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