This presentation provides tips and guidelines on questions to ask and what to look out for when looking for a new managed IT partner.

1. How to find the right managed IT provider

2. General characteristics
INNOVATING, EMPOWERING, TRANSFORMING
Needs to understand your characteristics
Must fit your business
Work as a partnership
Must be an extension of your IT department

3. Drive change and create competitive advantage
INNOVATING, EMPOWERING, TRANSFORMING
Full commitment from start
Undertake IT audit on current infrastructure
Create strategic plan and IT roadmap
Create solutions that deliver benefits

4. Competitive advantage: Questions to ask
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Do you provide a flexible service that caters for
current and future growth plans?
How will you understand my business?
How do you ensure a successful migration
process?
Do you have experience of working with
organisations like ours?
How customisable are the service plans?

5. Remote monitoring and IT asset management
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95% issues can be fixed remotely when regularly
monitored
Partner should have real time view of your IT
department
Ensure patching and updates are automatically
scheduled
without causing impact on network

6. Remote monitoring: Questions to ask
INNOVATING, EMPOWERING, TRANSFORMING
Will my network be monitored 24/7?
Where will my data be located?
How do you keep my data safe and secure?
Can I access my data?
What reporting information will be supplied?
Who has access to my data?
How often are patches and updates carried out?

7. Reliable help desk
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Support teams should have expert knowledge
of each element of your solution
Access to tools providing complete picture of
your IT system
Support staff should be able to assist
experience and inexperienced users
Service Level Agreement
Response times should be clearly stated and
guaranteed

8. Help Desk: Questions to ask
INNOVATING, EMPOWERING, TRANSFORMING
Will I have a single point of contact?
How do you record and track support calls?
Are there any hidden support charges?
Do you outsource any support services?
How do you ensure that service is reliable?
What are your customer satisfaction levels?
What are your support hours?
How many staff do you have?
What staff training plans do you have in place?
Will my network be monitored 24x7?

9. Cost
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Clear pricing structure
Roadmap to predict future work and related costs
No hidden charges

10. Cost: Questions to ask
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What is included in the service charge?
Is there an additional charge if my usage increases?

11. INNOVATING, EMPOWERING, TRANSFORMING
www.trilogytechnologies.com
Managed services company of the year 2015