CCW Digital Special Report Example

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This report is your guide to discover viable work-from-home solutions. It will examine the benefits of a virtual contact center workforce and how to create a more dynamic, agile contact center now and for the future. Topics in this report includes: Tactics on how to prepare a virtual contact center workforce The nuances of agent engagement and measuring agent performance in a virtual environment How to equip your agents with the right tools and solutions to successfully provide the same level of support and care anywhere 5 takeaways that can guide you to urgently migrate to a remote workforce

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SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE
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SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE
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SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE
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SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE
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SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE
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SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE
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SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE
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SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE
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SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE
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https://www.customercontactweekdigital.com/events-
ccwexchangeusa/
https://www.designinnovationglobal.com/events-service-design/

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Wix has a huge scale of event driven traffic. More than 70 billion Kafka business events per day. Over the past few years Wix has made a gradual transition to an event-driven architecture for its 2000 microservices. We have made mistakes along the way but have improved and learned a lot about how to make sure our production is still maintainable, performant and resilient. In this talk you will hear about the lessons we learned including: 1. The importance of atomic operations for databases and events 2. avoiding data consistency issues due to out-of-order and duplicate processing 3. Having essential events debugging and quick-fix tools in production and a few more

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CCW Digital is the global online community and research hub of more than 150,000 customer contact members. With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations. Representing organizations big and small from all corners of the globe, our members stay up-to-date on the latest tools, techniques, and technologies by accessing our reports, innovative research formats, and various forms of digital media that all compliment our industry leading live event series

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This an era where Consumer Experience (CX) is king. Because of this, application users naturally expect to be notified of events and outcomes in real-time as they happen. Asynchronous and parallel execution of processes has become a necessity which has more to do with data and events streams rather than resting data. Reactive application development is all about programming for such event streams. Modern day business applications are primarily based on events. Therefore, reactive application development has become a way to build applications that are more agile and highly extensible. Also, with the emergence of microservices-based applications, we see an increase in adaptation of event-driven architecture. This presentation looks at the core concepts of event-driven architecture and how you can use it to design reactive applications.

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Today data is big part of very bit of decision making be it parents deciding on where there children need to go for Karate classes to formulating the design for a batter driven aircraft. The speed at which data is delivered from producer to consumers is equally important. Any loss of data can potentially cause loss of millions of dollars. Walmart is no different. The world’s largest retailer caters to the need of millions of its Online and Walk in customers by ensuring optimal availability of needed assortment and timely delivery on Online fulfillment through a suit of well orchestrated event streaming platforms leveraging Kafka and its ecosystem. One of the application that plays an extremely key role to customer satisfaction is the real time Replenishment system . This system on a given day processes more than 4 billion messages in less than 3 hours leveraging an array of processors to generates an order plan for the entire network of Walmart stores with great accuracy. While doing so it also ensures no data loss through event tracking and necessary replays and retries. Through this session, we will highlight various aspects of Design, Architecture, Deployment strategy, Kafka settings, Optimization techniques etc that was paramount to achieve this rate of processing and certainly with no accidents.

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