Attention Mortgage Brokers! You will be moving in the right direction if you outsource with Outsolu Nepal. Here is a complete guide for Business Process Outsourcing for 2019!!

1. Business Process Outsourcing
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2. What Is A Business Process
Outsourcing?
The process of subcontracting your company’s operations
to a third-party company, also referred to as business
outsourcing companies.
These BPO companies specialize in providing back office
services such as data entry, record maintenance,
compliance, clearances, follow up and settlements
among other services.
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3. Advantages of Business Process
Outsourcing
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4. How To Choose The Best Business
Process Outsourcing Company?
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5. Where Can I Look For Business
Process Outsourcing Service?
● From a company located in a different country such as
Outsolu Nepal.
● Outsolu Nepal, is a business process outsourcing company
from Nepal who provides services to mortgage brokers in
Australia.
● Our service is suitable for all small to large size businesses.
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6. Frequently Asked Questions
for Outsolu Nepal
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7. What Makes Outsolu’s Virtual
Assistant Service Different?
● 30 days Free Trial
● Competitive pricing
● Highly Trained across all major Aggregator
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8. Responsibilities Of Virtual
Assistants At Outsolu Nepal
● Perform all daily activities as per the instructions of the client,
● Perform the Data entry tasks: maintain important logs and
documentation,
● Follow the progress on the application from application
submission to post-settlement.
● Handle complicated customer queries, issues, complaints,
and questions,
● Discuss and correspond every complicated matter and
problems with the broker
● Notify broker on even the smallest changes made.
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9. How Long Would It Take To Become
Familiar With My Process?
● After completing two to three client application.
● It usually happens over a period of 1 week.
Is There A Language Barrier When
Using Outsourcing Service?
● No, all our employees are fluent in written and verbal
English.
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10. How Will Outsolu Nepal Secure My
Data?
● In order to protect your customer data and privacy, we
use the Chinese wall method.
● The working mechanism occurs in the cloud-based
environment which is one of the most secure means of
transferring and storing data.
● The employment agreement, which includes the
protection of data and intellectual property, is signed by
all the Virtual Assistants.
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11. How Much Time Would I Need To
Train Your Employees?
● Our staff are already trained in:
❑ Loan Processing from pre-lodgement to post-settlement
❑ Completing tasks in Major CRM such as Mercury, Loankit, Podium,
Fleats, Flex, Chief.
❑ SEO Optimized Content Writing
● However if your work process is different than what our
virtual assistant are trained, you may need to provide a
briefing which will not take more than a week.
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12. How Do I Show My Virtual
Assistant What I Want Them To
Do?
● Training videos
● Google hangouts
● Skype
● Call sessions
● Send instructions via emails (Outlook, Gmail)
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13. Will The Difference In The Time-
zone Be An Issue?
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14. What Is The Volume Requirements
In Per File Pricing?
● There is a minimum of three application requirements
every month
What Is The Payment Procedure At
Outsolu Nepal?
● We deal with the Australian dollar. You can transfer to
our Australian bank account directly.
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15. How Do I Get Started?
We will schedule a meeting on your preferred date and time
where we can discuss your business needs and identify
your requirements.
In return, you need to provide us with:
● Email account set up for Assistant under your company's
name.
● CRM login details under your Virtual Assistant Name.
● Access to client's supporting documents.
● Your Broker Code.
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16. Contact details
● For any further queries or better understanding of our
company and what we do, drop a message at our
website in the section enquiry form.
● You can also contact us directly by emailing us at
info@outsolu.com or via phone at 02 8003 4673.
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