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ON
“THE JURAN PHILOSOPHY”
With Due Regards To,
Mr. Avik Kumar Dhar
Lecturer,
Shyamoli Textile Engineering CollegePresenters
Md.Anisur
Rahman(05/13)
Md.Ujjal(01/12)
Md.Naimul
Hasan(04/13)
Topics:
1. About Juran
2. Introduction of Quality
3. Pursue Quality
4. Pareto Principle
5. Management Theory
6. Quality Trilogy
Joseph Moses Juran was a Romanian-
born American engineer and management
consultant. He was an evangelist
for quality and quality management, having
written several books on those subjects. He
was the brother of Academy
Award winner Nathan H. Juran.
About Dr. Joseph Moses Juran
JOSEPH JURAN
(1904-2008)
Introduction
 Quality:
 “QUALITY” means those features of products which meet customer needs and
thereby provide customer satisfaction.
 “QUALITY” means freedom from deficiencies freedom from errors that require
doing work over again or that result in field failures customer dissatisfaction ,
customer claims , and so on.
 In this sense , the meaning of quality is oriented to costs , and higher quality usually
costs less.
Md.
Ujjal(01/12)
1. The mission of the firm as a whole is to achieve high product quality.
2. The mission of each individual department is to achieve high production
quality.
IN 1941, JURAN STUMBLED ACROSS THE WORK
OF VILFREDO PARETO AND BEGAN TO APPLY
THE PARETO PRINCIPLE TO QUALITY ISSUES (FOR
EXAMPLE, 80% OF A PROBLEM IS CAUSED BY 20% OF
THE CAUSES). THIS IS ALSO KNOWN AS "THE VITAL
FEW AND THE TRIVIAL MANY". IN LATER YEARS,
JURAN PREFERRED "THE VITAL FEW AND THE USEFUL
MANY" TO SIGNAL THE REMAINING 80% OF THE
CAUSES SHOULD NOT BE TOTALLY IGNORED.
 The key steps in Juran's theory on quality are quality planning, quality control
and quality improvement.
 To implement a company-wide quality management process, you have to
identify your customers, find out their needs and work to meet those needs.
You create measures of quality and organize to meet those measures
consistently. And you need to create processes that work in real-life
conditions.
 Juran's theory on quality postulates that top-level management must be
sincere in its efforts to commit to quality or else all efforts as such would not
work.
Md.Naimul
Hasan(04/13)
J.M. JuranTrilogy
2.Quality
Control
3.Quality
Improvement
1.Quality
Planning
 To attain quality, it is well to begin by establishing the
“vision” for the organization, along with policies and goals.
1) 3 Component :
o Quality Planning
o Quality Control
o Quality Improvement
 Establish quality goals.
 Establish process controls.
 Identify who the
customers are.
 Determine the needs of the
customers.
 Develop product features
that respond to customer’s
needs.
 Develop processes able to
produce the product
features.
Quality Control
Planned Actual Difference
• Evaluate actual performance.
• Compare actual performance
with quality goals.
• Act on the difference.
Quality Improvement
• Prove the need Establish the
infrastructure.
• Establish project teams.
• Establish controls to hold the gains.
• Identify the improvement projects.
• Provide the teams with resources,
training, and motivation to.
Juran’s Philosophy
Joseph M. Juran (1904-2008)
“Without a standard there is no
logical basis for making a decision or
taking action”
juran philoshophy(Management Guru)
juran philoshophy(Management Guru)

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juran philoshophy(Management Guru)

  • 2. With Due Regards To, Mr. Avik Kumar Dhar Lecturer, Shyamoli Textile Engineering CollegePresenters Md.Anisur Rahman(05/13) Md.Ujjal(01/12) Md.Naimul Hasan(04/13)
  • 3. Topics: 1. About Juran 2. Introduction of Quality 3. Pursue Quality 4. Pareto Principle 5. Management Theory 6. Quality Trilogy
  • 4. Joseph Moses Juran was a Romanian- born American engineer and management consultant. He was an evangelist for quality and quality management, having written several books on those subjects. He was the brother of Academy Award winner Nathan H. Juran. About Dr. Joseph Moses Juran JOSEPH JURAN (1904-2008)
  • 5. Introduction  Quality:  “QUALITY” means those features of products which meet customer needs and thereby provide customer satisfaction.  “QUALITY” means freedom from deficiencies freedom from errors that require doing work over again or that result in field failures customer dissatisfaction , customer claims , and so on.  In this sense , the meaning of quality is oriented to costs , and higher quality usually costs less.
  • 7. 1. The mission of the firm as a whole is to achieve high product quality. 2. The mission of each individual department is to achieve high production quality.
  • 8. IN 1941, JURAN STUMBLED ACROSS THE WORK OF VILFREDO PARETO AND BEGAN TO APPLY THE PARETO PRINCIPLE TO QUALITY ISSUES (FOR EXAMPLE, 80% OF A PROBLEM IS CAUSED BY 20% OF THE CAUSES). THIS IS ALSO KNOWN AS "THE VITAL FEW AND THE TRIVIAL MANY". IN LATER YEARS, JURAN PREFERRED "THE VITAL FEW AND THE USEFUL MANY" TO SIGNAL THE REMAINING 80% OF THE CAUSES SHOULD NOT BE TOTALLY IGNORED.
  • 9.  The key steps in Juran's theory on quality are quality planning, quality control and quality improvement.  To implement a company-wide quality management process, you have to identify your customers, find out their needs and work to meet those needs. You create measures of quality and organize to meet those measures consistently. And you need to create processes that work in real-life conditions.  Juran's theory on quality postulates that top-level management must be sincere in its efforts to commit to quality or else all efforts as such would not work.
  • 11. J.M. JuranTrilogy 2.Quality Control 3.Quality Improvement 1.Quality Planning  To attain quality, it is well to begin by establishing the “vision” for the organization, along with policies and goals. 1) 3 Component : o Quality Planning o Quality Control o Quality Improvement
  • 12.  Establish quality goals.  Establish process controls.  Identify who the customers are.  Determine the needs of the customers.  Develop product features that respond to customer’s needs.  Develop processes able to produce the product features.
  • 13. Quality Control Planned Actual Difference • Evaluate actual performance. • Compare actual performance with quality goals. • Act on the difference.
  • 14. Quality Improvement • Prove the need Establish the infrastructure. • Establish project teams. • Establish controls to hold the gains. • Identify the improvement projects. • Provide the teams with resources, training, and motivation to.
  • 15. Juran’s Philosophy Joseph M. Juran (1904-2008) “Without a standard there is no logical basis for making a decision or taking action”