There are many different types of non-verbal communication.This presentation explains the non-verbal communication associated with the body, including body language or body movements, also known as kinetics, posture, and proxemics, or the message given by how close we stand to someone else.
2.
• Communication Skills
• Nonverbal communication
• Oral communication
• Written communication
• Interpersonal Applications
• Business Applications
Overview
3.
Influence of Mental Maps
Redundant
Visual
Auditory
Kinesthetic
Energetic
What Is
Communication?
4.
Nonverbal: 150,000 years
Oral: 55,000 years
Written: 6,000 years
Early writing: 4000 BC
Egyptian hieroglyphics: 3000 BC
Phoenician alphabet: 1500 to 2000 BC
Book printing in China: 600 BC
Book printing in Europe: 1400 AD
History of
Communication
5.
Conscious and Intentional
Nonverbal
Verbal
Unconscious and Unintentional
Nonverbal
Verbal
What Is
Communication?
10.
Vocabulary
I see what you mean.
It looks good to me.
Let’s stay focused on the problem.
She has a bright future.
He’s always in a fog.
Physiology and Appearance
Paralanguage
Visuals
11.
Vocabulary
I hear what you are saying.
It sounds good to me.
Does the name Pavlov ring a bell?
That’s music to my ears.
He’s always blowing his own horn.
Physiology and Appearance
Paralanguage
Auditories
12.
Vocabulary
I can grasp the concept, and it feels right to me.
It smells fishy to me.
It left me with a bad taste in my mouth.
She’s still rough around the edges.
He’s a smooth operator.
Physiology and Appearance
Paralanguage
Kinesthetics (Kinos)
14. Finding Commonalities
Values
Vocabulary and paralanguage
Physiology and appearance
Matching and Mirroring
Cross-over Matching
Rapport
People who are like each other,
like each other.
15.
Nonverbal (what you see and do)
Physiology
Appearance
Congruence
Verbal (what you hear and say)
Sense-based predicates
Values, beliefs, and criteria
Voice tone and rate of speech
Developing Rapport
16.
Sensory Acuity
Agree and Disagree
Posture and Movement
Associated or dissociated
Bodily response
Reading Nonverbal Messages
17.
Matching and Mirroring
Observing others
Practicing
Calibration
Like/dislike
Yes/no
Exercises: Rapport
19. • Pace
• Match (nonverbally and verbally)
• Meet expectations
• Lead
• Set direction
• Maintain interest
• Maintain rapport
20. • Blend Outcomes
• Understand objectives and desires
• Create win-win solutions
• Motivate
• Clarify who does what next
• Future-pace possibilities
• Presuppose positive results
21. • E-mail message - No nonverbal expression to
supplement what we are “saying”.
• Normal communication takes into account tone of voice,
gestures, and proximity
• Since this is absent – be very careful with email
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33. • Never “flame” someone.
• Flaming = virtual term for venting emotion online or
sending inflammatory emails.
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34. • Never send an email about sensitive
subjects.
• Examples:
• Disciplinary action
• Conflicts about grades or personal information
• Concerns about fellow classmates/co-workers
• complaints
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41. • Cheerful and considerate attitude toward each
telephone caller.
• Smile when you answer or talk on the phone
• ***It will show on the other end.
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42. • Give your name when the telephone is answered, before
asking for the person you are requesting
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50. • Think about the time when making a phone call.
• Not acceptable to call someone before 7-8 a.m. and
after 8:30-9 p.m..
• Avoid meal times
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51. • Never hang-up when you realize you have a wrong
number
• Apologize and then hang up
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52. • When calling someone, let the telephone ring a
reasonable length of time
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53. • Calling a business at or very near closing time =
inconsiderate
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54. • When taking a message
• Indicate the time & date of the call
• Caller
• Information
• Phone number
• Person taking the message
• Ask for correct spelling if necessary
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55. • Never – eat, drink or chew gum on the phone
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56. • Leave a message when appropriate – especially with
caller-ID, people will see you called so they should not
have to wonder what you needed.
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